Customer Service Data Entry
Resume:
Kartik Singla
Phone: 437-***-**** Email: **************@*****.***
LinkedIn: linkedin.com/in/kartik-singla-407a0b2a5
Detail-oriented and reliable administrative professional with over two years of experience in customer service, financial processing, and healthcare support. Proven skills in office coordination, team communication, and client service. Currently pursuing a diploma in Health Services Administration and proficient in EMR systems like OSCAR. Passionate about optimizing administrative processes, supporting cross-functional teams, and improving service delivery.
KEY SKILLS AND QUALIFICATIONS
Administrative & Technical Skills – Microsoft Office, OSCAR EMR, Medical Terminology, Data Entry, Scheduling, Payroll Processing.
Customer Service – Clear Communication, Active Listening, Conflict Resolution, Strong interpersonal abilities.
Organizational Skills – Time management, Prioritization, Multi-tasking, Attention to details.
WORK EXPERIENCE
Personal Tax Accountant, Sb Consultants, Mississauga, Ontario (Mar2024 – Apr2025).
Scheduled over 100+ client appointments and coordinated tax documentation.
Handled confidential data and ensured compliance with CRA guidelines.
Supported payroll and financial reporting through accurate data entry.
Consulted with clients post-filing to resolve inquiries and support compliance.
Contributed to a 98% error-free processing rate by maintaining detailed accuracy.
Customer Support, SEVA Foundation (Nov2023 – Dec2023)
Resolved service-related inquiries and guided clients through digital systems.
Delivered administrative support for donor communications and logistics.
Collaborated on operational reports to enhance fundraising impact.
Mentored new volunteers, improving service response time and efficiency by 15%
Cashier/Store Associate, D-Mart (Feb2022 - Nov2023)
Processed high-volume transactions while maintaining customer satisfaction.
Managed inventory records and coordinated restocking of supplies.
Maintained a clean, organized front-end to promote a welcoming experience.
Volunteer Experiences
Team Lead, Mohawk College Tax Clinic (Feb 2024 – April 2024)
Assisted with tax preparation services for students, ensuring accurate filing and compliance.
Assisted with documentation and appointment coordination, streamlining clinic operations.
Explained tax procedures to individuals, enhancing accessibility and understanding.
General Volunteer, SEVA Foundation (October 2023 – November 2023)
Contributed to fundraising initiatives aimed at supporting youth and community development.
Provided administrative assistance, improving the efficiency of outreach programs.
Engaging with local communities to promote charitable efforts and increase donor involvement by 5%.
EDUCATION
Office Administration-Health Services Diploma, Mohawk College, Mississauga, ON (Jan2024 – Aug2025)
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