Customer Service Care

Ron Baker Jr **** Shawnee Ave

Las Vegas, NV

702-***-****

*********@*****.***

EDUCATION

2000

****-****

EDUCATION

Computer Graphic Design Westwood College - Thornton, CO ACCORDANCE

Career Education Center - Denver, CO 1995 to 1996

PROFESSIONAL

EXPERIENCE

August 2024 -

Jul

February 2023

- Aug 2024

FlyingCarpet.Travel - Ticketing/Customer care agent Issued, changed, cancelled, and refunded airline tickets for customers via phone and email. Also assisted customers with booking hotels, transportation, and tours, Processed payments, and ensured all necessary documentation is provided to clients. Prestige Cruises – Air Specialist.

- Assist clients in planning and booking various travel arrangements such as flights, accommodations, tours, and transportation

- Provide excellent customer service by addressing clients' inquiries and concerns promptly and professionally

- Offer recommendations and advice on travel destinations, activities, and attractions based on clients' preferences

- Handle reservations, cancellations, and changes in travel plans efficiently

- Stay up-to-date on travel trends, regulations, and visa requirements for different destinations

- Collaborate with hotels, airlines, and tour operators to secure the best deals for clients

- Process payments and ensure all necessary documentation is provided to clients

April 2022 –

Jan 2023

Venetian Hotel and Casino – House Keeper

Cleaning guest suites and handling guest housekeeping requests in a timely manner.

• hotel housekeeper

• Cleaned and maintained bedrooms

• Emptied trash

• Changed linens

• Restocked room supplies

• Sanitized (area or item rooms bathrooms counters equipment) August 2015

–April 2022

WK Travel – Waivers / Customer service Agent

Handled escalated cases regarding customers' refunds, name changes, medical issues in regard to their airline tickets purchased through the travel agency August 2012

–August 2015

WK Travel – Sales Agent

Fast paced sales position/ dealing with incoming calls selling, flight hotel and car reservations, also conducting customer service skills, in correcting customers tickets, names date etc Las Vegas, NV

SKILLS &

ABILITIES

Various GDS systems (AMADEUS, SABRE, WORLDSPAN, FLEX) Adobe Photoshop • Adobe Illustrator • Computer literacy • Sales • Customer service • Warehouse experience • Restaurant experience

ACCOMPLISHMENTS

Recognized by supervisors and colleagues and customers for excellent customer service and commitment to work completion.

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