Case Manager Management

Elizabeth Joseph

*** *. **** ******, ******, FL *2703

407-***-**** ************@*****.***

Objective

To gain employment in a dynamic and diverse company with potential for growth and advancement.

Education

Galiano Career Academy, Altamonte Springs, FL

Medical Assistant Diploma Feb 2006 – 2007

Webber International University, Babson Park, FL

Business Management Coursework Aug 2002 – Apr 2004 Apopka High School, Apopka, FL

High School Diploma Aug 1998 – May 2002

Skills

• Case Management

• Business Management

• Medical Billing & Coding

• Customer Service

• Bilingual: Haitian Creole

Professional Experience

Hogan & Hogan, P.A. — Case Manager Orlando,

FL Apr 2023 – May 2025

• Utilized Prevail for case management

• Verified insurance coverage and claims eligibility

• Prepared billing documentation and managed denial claims

• Drafted and sent letters of representation to insurers and providers

• Requested and tracked medical records and provider billing

• Negotiated outstanding claims after demands

• Maintained detailed charts and monthly reports

Todd Miner Law — Case Manager

Orlando, FL May 2021 – Mar 2023

• Proficient with Aderant Total Office

• Managed insurance verifications and billing documents

• Coordinated initial client intake and documentation

• Sent letters of representation and managed lien communications

• Submitted claims to med pay or health insurance

• Negotiated claims and maintained regular client/provider updates Eiffert & Associates — Legal Assistant

Orlando, FL Jan 2019 – Apr 2021

• Used ProLaw for case and billing management

• Prepared documents for billing, appeals, and denied claims

• Conducted new client intake and education

• Requested and tracked records, billing, and liens

• Sent representation letters and followed up on outstanding balances Montes De Oca Law Group — Case Manager

Orlando, FL Feb 2017 – Dec 2018

• Managed all aspects of personal injury case intake and documentation

• Sent representation letters and demand letters to insurers

• Created and maintained medical treatment and billing summaries

• Scheduled follow-ups with clients and insurance adjusters Alliance Chiropractic Group — Medical Billing & Coder Orlando, FL Jan 2007 – Jun 2019

• Verified insurance, calculated reimbursements, and processed payments

• Used MD Rhythm for patient registration

• Handled billing inquiries and appeal processes

• Scanned and organized billing documentation

• Posted payments and coordinated with outsourced billing teams References

Available upon request.

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