Customer Service Team Members

Tia Westbrook

**** ********** **. *******, ***** 77045 713-***-**** **************@*****.*** Professional Summary

Dynamic and dedicated professional with a strong track record of delivering exceptional performance in diverse roles. Demonstrates a high level of energy, enthusiasm, and commitment to growth and development. Known for inspiring customer loyalty, leading by example, and fostering positive team environments. Strong communicator with excellent organizational and problem-solving abilities, committed to providing superior service even in high-pressure situations.

Core Competencies

• Customer Service Excellence: Proven ability to deliver legendary service and build long-lasting customer relationships.

• Team Collaboration & Leadership: Inspires team members, drives performance, and fosters collaboration.

• Effective Communication: Skilled in both verbal and written communication, with a strong ability to adjust based on audience needs.

• Attention to Detail: Demonstrates meticulous focus on quality, accuracy, and efficiency.

• Adaptability & Problem-Solving: Quick to learn new skills and able to manage multiple tasks in fast-paced environments.

• Critical Thinking & Multitasking: Able to analyze complex situations and prioritize tasks effectively.

Key Skills

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access).

• Strong written and verbal presentation skills.

• Familiar with PeopleSoft, ADP Payroll System, Kronos Timekeeping System, SAP, and SharePoint.

• Experience with dashboard applications, live call recording platforms, and general ledger accounting systems.

• Excellent time management and organizational skills. Certifications & Licenses

• Massage License

• TABC Certification

• Food Handlers Certification

• Security License

• CPR Certification

Education

Massage Therapy – Houston School of Massage, 2021-2022 High School Diploma – Victory Preparatory Academy, 2016 Corporate Payroll/Policy & Procedures Administration Certificate, 2021 Professional Achievements

• Best Cleaned Massage Room Award, 2021

• Employee of the Month, 2018

Technical Proficiency

• Microsoft Office Suite, Dashboard Applications, PeopleSoft, SAP, Zoom, SharePoint, ADP Payroll System, Kronos Payroll Timekeeping System, General Ledger, Live Link. Professional Experience

Allied Universal (Unarmed Security) – Hobby Airport, Houston, Texas August 2024 – Present

• Conduct routine patrols of premises to ensure safety and security.

• Monitor security systems and maintain visibility throughout the facility.

• Enforce access control measures and respond to security incidents.

• Report suspicious activities and security breaches to supervisors and law enforcement. Daikin/Goodman (Contractor) – Waller, Texas

August 2019 – 2024

Assembler Development

• Assembled products while adhering to strict quality control standards.

• Demonstrated the ability to work overtime and adjust to varying shifts to meet production demands.

• Operated specialized machinery, including leak and press operators, to ensure product integrity.

• Collaborated effectively with team members and maintained a strong attention to detail in all tasks.

Gulf Healthcare – Galveston, Texas

October 2017 – October 2018

Call Center/Customer Service

• Assisted with the development and implementation of training policies and procedures.

• Supported training department and supervisory staff in the coaching and development of new employees.

• Managed high call volumes (approximately 250 calls daily), ensuring efficient and effective customer service delivery.

References

Available upon request.

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