Office Manager Executive Assistant
Resume:
Stephanie Rocha
Jacksonville, FL *****
*****.*****@*****.***
Authorized to work in the US for any employer
Work Experience
Office Manager/Executive Assistant
Mental Health Office-Jacksonville, FL
May 2021 to Present
• Spearheaded comprehensive payroll audits, ensuring accuracy and compliance.
• Established and maintained clear communication channels with therapists and administrative staff, fostering a collaborative work environment.
• Successfully managed a team of student interns, providing guidance and facilitating their professional development.
• Orchestrated efficient client scheduling procedures, optimizing office workflow.
• Proactively engaged in client billing processes, ensuring timely and accurate invoicing.
• Delivered outcomes of insurance verifications to clients, enhancing transparency and trust.
• Actively contributed to marketing initiatives, showcasing adaptability in multifaceted responsibilities. Office Manager
Primerica-Jacksonville, FL
September 2014 to January 2022
• Oversaw office operations as an effective Office Manager, balancing tasks such as call management, record-keeping, and client interaction.
• Demonstrated exceptional organizational skills in scheduling appointments and managing office schedules.
• Effectively addressed and resolved client comments and concerns, contributing to overall client satisfaction.
Customer Service Representative
4PatientCare-Jacksonville, FL
March 2020 to August 2021
• Successfully operated in a remote work environment, showcasing self-motivation and discipline.
• Answered calls promptly, creating and managing support tickets for efficient issue resolution.
• Conducted quarterly checks on client accounts, ensuring satisfaction and identifying opportunities for improvement.
• Played a key role in onboarding new clients, outlining services, and providing comprehensive training to medical professionals.
Receptionist
Capital Veterinary Specialists-Jacksonville, FL
June 2018 to March 2020
• Demonstrated exceptional multitasking abilities, handling various responsibilities such as scheduling, greeting clients, and ensuring customer satisfaction.
• Proactively maintained the cleanliness and orderliness of the lobby, creating a welcoming environment.
• Managed complementary water and snack stations, attending to the comfort of waiting clients. Sales Associate
Comcast-Jacksonville, FL
November 2016 to June 2018
• Drove sales as a Sales Associate, specializing in products ranging from cell phones to internet, TV, and home phone services.
• Greeted customers with professionalism, creating positive first impressions.
• Handled payment transactions accurately and efficiently.Initiated follow-up calls with clients, demonstrating dedication to customer satisfaction. Cashier
Krispy Kreme-Jacksonville, FL
September 2015 to November 2015
• Managed cash register operations with precision, providing efficient and friendly customer service.
• Executed timely delivery of orders, including running the drive-thru.
• Maintained a positive and customer-focused attitude, contributing to a pleasant customer experience. Associate
Panera Bread-Jacksonville, FL
November 2013 to September 2015
• Excelled in various roles, from manning the register to food preparation, busing tables, and acting as a barista.
• Provided comprehensive customer service, addressing customer inquiries and ensuring satisfaction.
• Demonstrated versatility by handling responsibilities in the dining room. Prep Cook
Woody's BBQ-Jacksonville, FL
April 2013 to July 2013
• Played a vital role in food preparation for upcoming days, including vegetables, meats, and pies.
• Maintained a clean and organized workstation, adhering to hygiene and safety standards. Education
High school or equivalent in High School Diploma
Oakleaf High School-Orange Park, FL
August 2010 to June 2014
Skills
• Email marketing
• QuickBooks
• CRM software
• Bookkeeping
• Microsoft Word
• Receptionist
• Team management
• Caring
• People Oriented
• Food Preparation
• Phone etiquette
• Communication skills
• Google Suite
• Executive administrative support
• Outlook
• Supervising experience (5 years)
• Billing
• Scheduling
• Filing
• Microsoft Office
• Simple Practice (2 years)
• Time management
• Energetic
• English
• Google Docs
• HubSpot
• Management
• Email Marketing
• Personal assistant experience
• Senior leadership
• Organizational Skills
• Data entry
• Payroll management (2 years)
• Typing
• Customer retention
• Analysis skills
• Customer Service
• Microsoft
• Accounts Payable
• Organizational skills
• Succession planning
• Front desk
• Accounts payable
• Customer service
• Nurturing
• Leadership
• Payroll
• Outgoing
• Cash handling
• Presentation skills
• Office management
• Punctual
• Office Management
• Microsoft Powerpoint
• Excels in Customer Service
• Data Entry
• Cash register
• Accounting (3 years)
• Hard working
• Customer Service Skills
• Marketing
• Responsible
• Microsoft Excel
• DocuSign
• Project management
• Microsoft Outlook
Certifications and Licenses
Driver's License
April 2022 to April 2030
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