Customer Service Manager

MISTY JUDD

**** ******* ***** **., *******, FL **596

Cell: 864-***-****

***********@*****.***

SUMMARY HIGHLIGHTS

With over 30 years of experience in high-level administrative support roles, I am a dedicated and energetic Administrative Assistant committed to delivering exceptional results with minimal supervision. My extensive background includes:

• Office Management: Proven expertise in supervising and coordinating various office activities and functions, ensuring smooth operations and efficient workflow.

• Dependability: Highly motivated and trustworthy, consistently meet deadlines while maintaining a high standard of quality in all tasks.

• Organizational Skills: Exceptionally well-organized, excel in managing multiple priorities and projects simultaneously, ensuring that all administrative functions run seamlessly.

• Interpersonal Skills: Adaptable and easy to work with, thrive in collaborative environments and build strong relationships with colleagues and clients alike, whether working as part of a team or independently. I am passionate about contributing to organizational success through my administrative expertise and commitment to excellence. ACCOMPLISHMENTS

These accomplishments reflect my commitment to excellence and my ability to contribute positively to team dynamics and organizational goals.

• Merit Raise Recognition: Awarded a merit raise for demonstrating strong attention to detail, providing exemplary customer service, and consistently meeting and exceeding both monthly and quarterly goals. Recognized for my positive team-player attitude that fosters collaboration and success.

• Event Planning Expertise: Successfully planned and executed corporate meetings, lunches, and special events for groups of 50+ clients and employees, ensuring seamless logistics and memorable experiences.

• Office Organization Improvement: Enhanced office efficiency by developing a more effective filing system and implementing streamlined customer database protocols, resulting in improved accessibility and organization. EDUCATIONAL BACKGROUND

ADMINISTRATION

Muskingum Perry Career Center, Zanesville, OH, USA 1990 MEDICAL ADMINISTRATION

ECPI Technical College, Raleigh, NC, USA 2004

MEDICAL CODING, BILLING, TRANSCRIPTION

At Home Professionals, Online Courses, Fort Collins, CO USA 2011 SUPERVISORY CERTIFICATION 2023

Greenville Technical College

LEADERSHIP AND MANAGEMENT CERTIFICATION 2024

Greenville Technical College

EXPERIENCE

THE REYNOLDS CO

Greenville, SC

Customer Service Manager 06/2021 to Present

Delivering exceptional customer service to customers, have a deep understanding of our products and programs, as well as effective communication with team members within the company. Can demonstrate the ability to handle inquiries, resolve issues, and follow established procedures to ensure a positive customer experience.

• Attendance and Punctuality: Maintain regular and reliable attendance, demonstrating punctuality in all work- related activities.

• Calm Under Pressure: Exhibit the ability to remain calm and composed when dealing with difficult situations or high-stress environments.

• Customer Inquiries: Respond to a variety of customer inquiries via phone, email, and chat in a professional and timely manner.

• Order Processing: Receive and process all customer orders daily, ensuring accuracy and efficiency.

• Customer Communication: Communicate with customers as necessary to ensure the successful service of their orders.

• Data Entry: Enter daily data and process sales orders, warehouse transfer orders, shipping arrangements, shipping quotes, and sample requests.

• Coordination: Collaborate with sales, production, packaging, and shipping teams to ensure the timely processing of all customer orders.

• Sales Representative Communication: Maintain communication with assigned sales representatives to ensure customers are serviced properly and that new customers are added to the system.

• Order Status Updates: Provide prompt and satisfactory updates to customers regarding the status of their orders.

• Customer Information Management: Maintain and update customer contact information, product details, packaging, and shipping requirements with guidance from sales representatives and management.

• Price Book Maintenance: Update the customer price book based on price quotes received from the sales team.

• Information Sharing: Update sales management and/or the technical department with relevant customer information as required.

• Interdepartmental Communication: Facilitate communication between departments to handle customer special requests and resolve problems.

• Complaint Resolution: Address customer complaints and escalate issues promptly when necessary.

• NCR and RMA Processing: Process Non-Conformance Reports (NCR) and Return Material Authorizations

(RMA), arranging for returns when needed.

• Support for Team Members: Provide support to other customer service representatives during their absence.

• Policy Adherence: Uphold company policies, procedures, and values while delivering professional and high-quality service and information.

• Additional Duties: Perform other duties as requested to support the customer service team and enhance customer satisfaction.

W.N. KIRKLAND, INC.

Spartanburg, SC

Operations Administrator 02/2018 to 06/2021

As the Operations Administrator, I played a crucial role in overseeing the day-to-day operations of the company while maintaining a long-term vision for structural efficiency, process optimization, and the implementation of new technologies. The primary goal was to ensure that the company remains streamlined, efficient, and profitable through its daily activities.

• Operational Oversight: Monitor daily operations to ensure alignment with the company’s strategic goals. Assist the President, Project Managers, and Field Superintendents in their duties to enhance operational efficiency.

• Project Management: Manage and update Procore, including the creation of new projects and the uploading of initial, ongoing, and revised documents. Conduct training sessions on Procore and stay informed about the latest Procore technologies.

• Fleet Management: Monitor and report on fleet trucks using Fleetmatics to ensure optimal performance and utilization.

• Documentation and Compliance: Develop, create, and improve necessary company forms, including the Change Order Log, Closeout Documents Log, and WNK Job Book. Maintain and update safety regulations and practices, ensuring compliance with OSHA standards. Lead safety meetings and implement safe practices across the organization.

• Inspection and Licensing: Maintain all inspection paperwork, licenses, and 811 dig locates to ensure compliance and operational readiness.

• Human Resources Management: Oversee the recruitment process, including interviewing candidates and integrating new employees into the company culture. Following employee needs to foster a supportive work environment.

• Financial Management: Document, review, and input company payroll into the Construction Manager system. Enter accounts payable and receivable invoices daily and collaborate with collections on past due invoices.

• Technology and Inventory Management: Manage and maintain all company electronics to ensure operational efficiency. Develop and improve inventory management processes to optimize resource allocation.

• Relationship Building: Cultivate and maintain strong relationships with customers and industry partners to enhance business opportunities.

SOUTHEAST OHIO FINANCIAL SERVICES

Cambridge, OH

Office Manager 07/2014 to 11/2017

As an Office Manager, I was responsible for managing a high volume of incoming calls and handling in-person inquiries from clients and colleagues. My role required strong multitasking abilities, attention to detail, and effective communication skills to ensure the smooth operation of daily activities and support accounting goals.

• Client Communication: Answer a high volume of incoming calls and greet clients in a professional manner. Handle in-person inquiries from clients and colleagues, providing exceptional customer service.

• Task Management: Prioritize and complete multiple tasks simultaneously while following through achieving project goals. Manage the day-to-day calendar for the company’s president, scheduling appointments and sending reminders.

• Data Entry and Record Keeping: Perform data entry tasks, including updating client data in proprietary databases and maintaining accurate records. Utilize Medlin Payroll, QuickBooks, and Drake Tax Software for bookkeeping and tax preparation. Ensure compliance with Securities regulations and company practices by copying, scanning, and filing client data.

• Administrative Support: Draft meeting agendas and maintain both electronic and paper files. Disperse mail, make copies, send faxes, and handle all incoming and outgoing correspondence.

• Client Account Management: Process systematic withdrawal requests required minimum distributions, and service requests. Open new accounts and ensure timely transfers for all new clients. Maintain client touches and appointment reminders in the database, including Redtail and other CRM systems.

• Event Coordination: Handle all registrations for retirement educational classes taught by advisors, printing supporting documents and creating classroom training materials. Assist in preparing for all client events throughout the year, ensuring a seamless experience for participants. NC DEPARTMENT OF COMMERCE

Raleigh, NC

Processing Assistant IV 07/2013 to 06/2014

Oversee the entire lifecycle of workers' compensation cases, ensuring a seamless progression from case initiation to final resolution. My key responsibilities included:

• Case Management: Efficiently open and manage cases within the Industrial Commission database, ensuring all information is accurately recorded and up to date.

• Insurance Verification: Conduct thorough research on workers' compensation insurance coverage to confirm compliance and eligibility.

• Data Accuracy: Verify the accuracy of submitted data, ensuring all documentation meets statutory reporting benchmarks and regulatory requirements.

• Statistical Compilation: Assist in compiling and analyzing statistical data to support case management and reporting efforts.

• Communication Handling: Manage a high volume of communication, responding to approximately 40,000 annual telephone calls and emails, while ensuring timely and effective correspondence.

• Mail Distribution: Organize and disperse incoming mail to the appropriate recipients throughout the office, maintaining efficient workflow.

ANALYTICS 8

Raleigh, NC

Business Development Representative 02/2007 to 06/2013 As the Office Operations Coordinator, I was responsible for managing daily office operations and maintaining equipment, ensuring a smooth and efficient work environment. My role involved coordinating with clients, supporting the sales team, and providing administrative support to the senior director.

• Office Management: Oversee daily office operations and maintenance of office equipment to ensure optimal functionality. Manage the receptionist area, greeting visitors and responding to telephone and in-person inquiries.

• Client Coordination: Coordinate with past and present clients using Salesforce, focusing on selling, prospecting, and identifying educational needs. Handle all enrollments and class registrations, ensuring a seamless process for clients.

• Sales Support: Proactively engage with clients within the assigned territory to identify additional educational services and product opportunities. Qualify and transfer project leads to the outside sales team to enhance sales efforts.

• Documentation and Reporting: Maintain both electronic and paper files, ensuring all records are organized and up to date. Provide regular updates on the Salesforce pipeline status and create weekly and monthly reports for management.

• Contract and Agreement Management: Properly route agreements, contracts, and invoices through the signature and payment process to ensure timely processing.

• Meeting Coordination: Draft meeting agendas, supply advance materials, and execute follow-up actions for meetings and team conferences. Manage the day-to-day calendar for the company’s senior director, scheduling daily conference calls and meetings.

• Vendor Relations: Serve as the central point of contact for all outside vendors, facilitating communication and coordination.

• Administrative Support: Disperse mail, organize files, and handle the faxing and scanning of documents to support office operations.

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