Business Analyst Specialist Ii
Resume:
Kristy Renee Johnson
Business Project/Process Analyst - Policy & Planning Specialist II
**************@*****.***
https://www.linkedin.com/in/kristen-johnson-5b61382b/
Midlothian, VA, 23114, USA
Experienced Business Analyst with a demonstrated history at the Virginia Department of Transportation in leading projects, engineering processes, and driving continuous improvement. Recognized for expertise in relationship management, adaptive problem-solving, and proficiency in administrative oversight and process optimization.
Work Experience
Business Project/Process Analyst - Policy & Planning Specialist II Jan 2017 - Present
Virginia Department of Transportation Richmond
●The Virginia Department of Transportation (VDOT) is responsible for building, maintaining, and operating the commonwealth's roads, bridges, and tunnels.
●As a Business Analyst in the Business Integrated Solutions Division, I perform process engineering activities, lead projects, and support district and division projects that aim to drive continuous improvement, improved operational efficiencies, scalability and utilization of VDOT's resources.
●The project management activities performed in this role range from small inquiry requests received from district or division to requests that result in leading or supporting a complex, multi-phased projects and automation.
●The project activities can also include performing an Enterprise Architecture Napkin Level Assessment (initial project value). These cost analysis/value assessments involve engaging with the product/business owner and members of the Information Technology Division, to gather and compile the information required for the analysis.
●Our division receives various project requests, which we are required to work with various executive level stakeholders until conclusion of project.
●One of my strengths is building relationships which enables me to build strong rapport with my customers, subject matter experts, and other stakeholder management. This strength has proven to make my teams more cohesive, which promotes better results. I also can think creatively and be flexible when faced with project resource constraints and demonstrate this in my projects consistently.
●My strengths in working independently and in a collaborative environment allow me to effectively balance my workload, take on additional tasks when needed, and still maintain a leadership role on the team.
●Additional responsibilities and skills demonstrated in this role include :
●Administrative Management Activities.
●Build and Maintain Internal and External Relationships.
●Process Improvement Management (process mapping).
●Expert with PowerPoint, Visio.
●Excellent Written and Verbal Communication Skills.
●Executive Leadership.
●Management skills.
●Program Manager.
●Project Manager.
●Decision making skills.
●Problem solving skills.
●Principal Process Improvement Manager, Sr. Business Analysis, Process Improvement
Principal Process Improvement Manager, Sr. Business Analysis, Process Improvement Project Analyst Principal Mar 1996 - Apr 2016
Capital One Bank Richmond
●Serving as the Lead Process Manager on the Payments Team, I coordinated a group of cross-departmental associates at various levels to enhance the overall payments knowledge within the company.
●My role had a wide range of responsibilities, one being the development and publishing of a monthly newsletter. The publication featured the latest payments trends and industry news, provided internal project status updates, spotlighted different Payment Leaders, and highlighted upcoming training opportunities. Maintaining the monthly newsletter required me to build cross-departmental relationships, build rapport with executive level management, and collaborate with business partners across the organization.
●My strengths in working independently and in a collaborative environment enabled me to effectively balance my workload, as well as seamlessly transition from task to task.
●As the Process and Operational Manager of the Operational Readiness Team, I oversaw all change management activities. The role included overseeing all system changes, running quality assurance testing, and updating online training resources.
●I worked closely with IT, Trainers, and Call Center Managers to align customer and associate benefits, and to ensure all change management communications were managed in an effective and timely manner.
●Other responsibilities and skill sets demonstrated in this role included :
●15 years of Process Improvement.
●15 years of Program Management.
●15 years of Project Management.
●15 years of Leadership experience.
●Continuous improvement.
●Excel.
●Statistical analysis.
●Change management.
●Lean six sigma.
●Business process re-engineering.
●Lead cross-functional teams.
●Customer service operations.
●Created and maintained a team of a team to ensure all change management communications were managed in an effective and timely manner.
●Other responsibilities and skill sets demonstrated in this role included :
●15 years of Process Improvement.
●15 years of Program Management.
●15 years of Project Management.
●15 years of Leadership experience.
●Continuous improvement.
●Excel.
●Statistical analysis.
●Change management.
●Lean six sigma.
●Business process re-engineering.
●Lead cross-functional teams.
●Customer service operations.
Education
Charles County Community College Aug 1993 - May 1994
Business Administration
Cuyahoga Community College Aug 1992 - May 1993
Business Administration
Certificates
Six Sigma Black Belt May 2021
Virginia Commonwealth Univeristy
Six Sigma Green Belt May 2020
Virginia Commonwealth Univeristy
Scrum Alliance – Product Owner Certification
New Horizons
Scrum Alliance – Scrum Master Certification
New Horizons
Business Process Management Certification
Capital One University
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