Real Estate Customer Service

DIANA RAMIREZ

323-***-**** ******************@*****.*** Long Beach, CA

Professional Summary

Highly motivated and dependable professional with extensive experience in retail management, customer service, and administrative support. Proven ability to lead teams, build strong client relationships, and efficiently handle fast-paced work environments. Exceptional communicator with a background in beauty, wellness, and real estate operations. Ready to bring dedication, positivity, and productivity to any workplace.

Education

California State University, Long Beach – Long Beach, CA

Bachelor of Science in Business Administration

Long Beach City College – Long Beach, CA

Associate of Science in Accounting

Warren High School – Downey, CA

High School Diploma

Professional Experience

Beauty Manager – & Tom Ford Counter

Macy’s – South Coast Plaza Current

• Train and lead sales associates in product knowledge, selling strategies, and store procedures

• Maintain accurate sales records, returns, and inventory tracking

• Deliver exceptional customer service and uphold a welcoming atmosphere

• Thrive in fast-paced, high-volume environments while meeting goals

• Foster customer relationships and enhance product presentation

• Collaborate with retail teams to improve visual merchandising and sales tactics

• Monitor inventory and strategize restocking to meet demand

Real Estate Assistant

Berkshire Hathaway Home Services – Cerritos, CA 02/2021 – 04/2023

• Scheduled meetings with property owners and identified potential sales opportunities

• Prepared contracts, disclosures, and other real estate documents

• Handled 5+ projects at a time using strong organizational skills

• Created business correspondence and marketing materials

• Delivered professional customer support via phone, email, and in-person

• Maintained physical and digital files for ease of access and compliance

Key Skills

• Customer Service Excellence

• Team Leadership & Training

• Retail & Sales Strategy

• Inventory Management

• Effective Communication

• Time Management

• Real Estate Support

• Administrative Coordination

• Problem Solving

• Adaptability in Fast-Paced Settings

• Microsoft Office Suite (Word, Excel, Outlook)

• CRM Software Familiarity

• Conflict Resolution

• Sales Forecasting

• Organization & Prioritization

• Detail-Oriented Work Ethic

• Self-Motivation & Initiative

• Multitasking & Task Management

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