Customer Service Front Desk
Resume:
Work History
Lolita Scott
Contact
Address
Orlando, FL 32827
Phone
******.*********@*****.***
WWW
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Skills
• Problem-solving
• Leadership
• Organizational skills
• Public speaking
• Detail-oriented
• Team collaboration
Accomplished Flight Attendant offering over 10 years of experience in the domestic and international commercial airline industry. Highly skilled in responding to emergency situations under pressure with strong focus on teamwork and adaptability with the ability to ensure smooth operations and exceptional passenger experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Flight Attendant
Spirit Airlines Inc., Orlando, FL
2017-10 -
Current
Verifiy aircraft and passenger compliance with policies, regulations, and safety guidance.
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Educate passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
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Serve beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
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Participate in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
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Front Desk Representative
Marriott Spring Hill Suites at the Rim, San Antonio, TX 2016-05 -
2020-03
Resolved customer complaints and concerns, resulting in improved customer retention and loyalty.
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• Collected room deposits, fees, and payments.
Trained new staff members in customer service techniques and hotel operations.
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Maintained clean and organized front desk areas to uphold polished company image.
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• Kept accounts in balance and ran daily reports to verify totals. Elite Rewards Representative
Marriott International, Inc., San Antonio, TX
2013-05 -
2016-04
Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
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Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
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Maintained up-to-date knowledge of product and service changes.
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Flight Attendant
United Airlines, Houston, TX
2012-01 -
2012-11
Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical
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Education
Certifications
procedures.
Improved team morale and efficiency with proactive communication and coordination during in-flight service.
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Used excellent customer service skills in addressing passengers' needs.
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Associate : Business Administration
Phoenix University - Warrenville, IL
2010-08
High School Diploma
Glen Bard East High School - Lombard, IL
1992-06
Thomas E. Harris - Fair Housing
Association of Realtors - Leasing 101
Phoenix University - Business Administration
Licensed Real Estate Broker - L. Mills Real Estate Licensed Real Estate Agent - Century 21 Pro-Team
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