Customer Service Medical Billing
Resume:
Lauren Merrill
** ****** ******* *** ** Parlin, NJ 08859 908-***-**** ***************@*****.***
PROFESSIONAL PROFILE
Well-rounded professional backed by retail and customer service experience. Able to provide timely and accurate data to ensure reimbursement for patient services. Follow policies and guidelines to ensure quality. Maintain and assure patient confidentiality.
High Academic Honors Recognition – Dean’s List Honor Roll.
Regarded as a natural people person with strong interpersonal communication skills.
Effective problem solver, able to assess situations and identify solutions.
Adapt to new challenges and ideas and able to develop relationships with diverse populations.
Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.
Microsoft Office Applications – Word, Excel, and PowerPoint Type 43 WPM.
KEY QUALIFICATIONS
Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs Medical Office Procedures
Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers Insurance Verification
Electronic Health Records (EHR) Electronic Medical Records (EMR) Managed Care (HMO, PPO, POS)
Insurance Claim Processing CMS 1500 CMS 1450 (UB-04) Workers Compensation Front Office Operations Scheduling
Medical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10-CM, HCPCS, CPT)
EDUCATION
Ultimate Medical Academy Associate of Science Degree – Medical Billing and Coding, 2024
WORK EXPERIENCE
Wendy's – Old Bridge, NJ 11/2023 – Present
Cashier / Crew Member / Customer Service
Work in the drive-thru, take orders, operate cash register, accept payments, and make accurate change.
Perform various tasks including food production and serving customers at the front counter.
Ensure accuracy of cash drawer and maintain a clean and organized workstation and guest area.
Work in a fast paced, team environment and communicate effectively with managers and co-workers.
Stay-at-Home Parent – Parlin, NJ 01/2017 – 10/2023
Homemaker
Ensured household duties were completed in a timely manner and managed household budget.
Coordinated medical care, meals, and social activities.
Remained deadline-oriented and reliable while adjusting priorities and managing time wisely.
Kohl's Department Store – Flemington, NJ 01/2014 – 01/2015
Retail Cashier / Customer Service
Served as direct point of contact and delivered excellent customer service with a positive attitude.
Completed front desk and customer service desk duties in a timely manner.
Operated cash register, scanned merchandise, accepted payments, and processed refunds, credits, and exchanges.
Worked as part of a team and interacted with diverse customers and staff members.
Panera Bread – Morristown, NJ 01/2012 – 01/2013
Cashier / Crew Member / Customer Service
Greeted customers, took and prepared orders, checked for accuracy and completeness, and made accurate change.
Delivered and served food and beverages and responded to customer requests in a respectful manner.
Helped maintain establishment in a clean and organized manner and worked well as part of a team.
Prior employment includes work at Harlan Research as an Animal Lab Technician in Somerville, NJ for 2+ years
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