Office Assistant, Bilingual, Sales support

Victoria Chika Romaine

I am a BA graduate with a focus on French and excellent communication skills in both English and French. I am proficient in Microsoft PowerPoint, Word, and Excel. I have gained valuable experience through internships and professional roles, including customer care at L'Economiste and administrative support at Amotez and Sons Limited

(specializing in import and export). I later joined Heizong Technologies, where I worked for two years as an administrative office assistant and was promoted to lead the administrative team. My responsibilities included managing daily phone calls, filing information, overseeing office supplies, and providing product information to customers.

08/09/2019 – 10/06/2022 Cotonou, Benin

BACHELORS DEGREE Escae University

10/10/2018 – 11/08/2020 Lagos, Nigeria

CUSTOMER SUPPORT AGENT FOR AMOTEX AND SONS LIMITED AMOTEX AND SONS LIMITED

• Answer phone calls, emails, chat messages, or social media messages.

• Provide information regarding products, services, policies, and procedures.

• Resolving issues related to payment when customers experience error while purchasing a product online.

• Keep detailed records of customer interactions, including complaints, issues, and resolutions.

• Persuading Cancelling Customers to stay with the Company.

• Assist customers with technical issues related to products, services, or software. 08/06/2021 – 08/07/2022 Cotonou, Benin

L'ECONOMISTE INTERNSHIP L'ECONOMISTE BENIN

• Writing and Editing Press Release and Emails.

• Organising Information for Editorial Calendar and Archives.

• Using Social Media to connect and communicate with potential customers and enhance brand visibility. 08/03/2022 – 10/10/2024 Apapa Lagos, Nigeria

ADMINISTRATIVE ASSISTANT AT HEIZONG TECHNOLOGIES LIMITED HEIZONG TECHNOLOGIES

• Answer phone calls, emails, chat messages, or social media messages.

• Handling of Invoices and Receipts from shipping companies.

• Discharging of Containers from the Port.

• Dispatching of Documents to appropriate offices and companies.

• Performing clerical taxes

ABOUT ME

EDUCATION AND TRAINING

WORK EXPERIENCE

10/10/2024 – CURRENT Apapa Lagos, Nigeria

HEAD OF ADMINISTRATIVE OFFICE ASSISTANCE HEIZONG TECHNOLOGIES

• Supervise and coordinate all administrative functions, ensuring that office operations are efficient and well- organized.

• Oversee scheduling, correspondence, office logistics, document management, and general office upkeep.

• Implement and refine processes to streamline administrative workflows.

• Assign tasks, set priorities, and monitor the performance of the team.

• Oversee the office budget, ensuring that resources are allocated appropriately for office supplies, equipment, and other administrative needs.

• Coordinate office maintenance, repairs, and the setup of workspaces, meeting rooms, and other areas.

• Handle internal communications and ensure that all teams are informed of relevant updates or changes.

• Oversee document storage, filing systems, and records management to ensure compliance with legal and organizational standards.

Communication and Personal Skills

• Strong leadership skills to manage and motivate a diverse team of administrative professionals.

• Ability to identify issues and find effective solutions for improving office operations.

• Capable of handling multiple tasks while maintaining high productivity and attention to detail.

• Ability to handle sensitive information with confidentiality and professionalism.

• Clear communication, both written and verbal, to interact with staff and external partners. Microsoft Office package: Microsoft Word, Excel, PowerPoint, Access Mother tongue(s): ENGLISH LANGUAGE

Other language(s):

UNDERSTANDING SPEAKING WRITING

Listening Reading Spoken production Spoken interaction FRENCH C2 C2 C2 C2 C2

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user COMMUNICATION AND INTERPERSONAL SKILLS

DIGITAL SKILLS

LANGUAGE SKILLS

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