Customer Service Data Entry

PROFESSIONAL SUMMARY

Highly motivated and results-driven professional with 6 years of comprehensive experience in customer service, data entry, and administrative support. Adept at quickly adapting to new systems and environments, delivering exceptional service, and streamlining processes to drive business efficiency. Proven track record in improving operational performance and achieving measurable results. Ready to contribute immediately and make an impact from day one.

CORE COMPETENCIES

Customer Service Mastery: Resolving complex customer issues and ensuring satisfaction with a strong focus on empathy, professionalism, and active listening.

High-Speed Data Entry & Accuracy: Processing large volumes of data with 100% accuracy, ensuring smooth workflows and supporting decision-making.

Executive & Administrative Support: Proven ability to support high-level executives, manage intricate schedules, and ensure seamless business operations.

Conflict Resolution & Problem-Solving: Quickly identifying and resolving conflicts, enhancing team performance and customer loyalty.

Efficiency & Process Improvement: Streamlining workflows and implementing processes that have resulted in increased productivity and cost savings.

Technology Savvy: Advanced proficiency in Microsoft Office Suite, CRM systems, Google Workspace, and database management tools.

PROFESSIONAL EXPERIENCE

Customer Success Associate

Equiniti REMOTE Dec 2024 – Mar 2025

Customer Support: Delivered exceptional service, managing a high volume of inbound inquiries, addressing account issues, and ensuring quick resolution for a diverse customer base.

First-Contact Resolution: Resolved 95% of customer inquiries on first contact, improving customer satisfaction and minimizing follow-up requests.

Issue Escalation: Effectively managed complaints and escalations, maintaining a calm, empathetic approach and achieving a reduction in cases passed to senior teams.

Process Efficiency: Streamlined responses to frequent customer queries, reducing average call times and improving workflow efficiency.

Client Relationship Management: Built strong rapport with clients, fostering trust and improving retention rates during the short contract period.

Assisted customers using CRM tools like Salesforce and Zendesk to track inquiries and solutions.

Provided technical support, troubleshooting common platform issues to enhance user experience.

June 2022- November 2023

Customer Service Representative- Calendars.com USA (remote)

Assisted customers with order placement, processing transactions, and tracking order status.

Coordinating with relevant departments to ensure smooth order fulfillment and delivery.

Developed a deep understanding of the company's products or services, including features,specifications, pricing, and policies.

Guiding customers in selecting the most suitable options and providing detailed information.

Identified opportunities to upsell or cross-sell additional products or

services to customers based on their needs and preferences.

Presented relevant options and explained the benefits to enhance customer value and

increase sales

Handled product returns, exchanges, and refund requests. Adhering to company policies and procedures while ensuring fair resolutions for customers.

Implemented strategies to foster customer loyalty and retention.

Building strong relationships, providing personalized service, and offering

December 2020- June 2022

Workforce Sr Analyst, CSR- Alorica (Remote)

• Escalated any larger system and/or telephone problems to both operational leadership and client management.

• Provided senior level assistance to Team Manager with revisions of work schedules.

• Provided senior level assistance to Team Manager in reviewing agent requests for time off such as vacation and personal days. Other duties as assigned to included various AD HOC reporting requests and also prepared daily/weekly/monthly, AD HOC reports and distributed to management.

• Looked for and reported on trends for all related KPI’s. i.e., Occupancy, Service Level, AHT and Absenteeism.

• Evaluated opportunities for down-staff / over time and communicated recommendations accordingly.

• Conducted analysis and recommended solutions to real-time performance issues.

February 2018- December 2020

Customer Service Representative- LSG Sky Chefs, Dallas Tx

● Communicated with supervisors, employees to ensure accuracy with food orders and reports, provided excellent customer airline service.

● Communicated with flight attendants and Airport Tower to ensure correct items are delivered for the flight.

● Food/Meal Preparation (Meal Kits) DFW SIDA Badge able to pass customs/Class B CDL

● Meet tight deadlines and interacted with flight staff

December 2015- July 2018

Travel Specialist- South West Airline (Remote)

• Booked domestic and international flights for clients using various travel booking platforms, ensuring

• Coordinated travel itineraries for clients, including booking accommodations, arranging transportation and suggesting activities and attractions to visit.

● Collaborated with the sales team to ensure a seamless transition from the sales process to customer service. Sharing customer insights, providing feedback on customer needs and preferences, and coordinating efforts to maximize customer satisfaction and sales growth.

• Advised clients on visa requirements, travel insurance, and other travel related matters.

• Maintained accurate records of clients' travel details and preferences,ensuring that all information were up-to-date and easily accessible.

• Handled client complaints and issues in a timely and professional manner, ensuring that clients were satisfied with the resolution.

Customer Service Representative IKS Health - Remote June 2022 to May 2023

Inbound support for patient acquisition and retention strategies executed by our clients.

Inbound channels include telephonic, email, and web chats. The majority of the volume is through telephonic responses

Answer inquiry promptly while assuring the correct hospital representation to create positive patient engagement.

Answer inquiry according to designated scripting for the campaign(s).

Identify specific calls to action for non-campaign-specific requests.

Accurately determine eligibility for care coordination and service line navigation. Eligibility is based on client defined criteria presented to representatives through a system-based decision tree program

Provide prep instructions and requirements.

Provide physician referrals in accordance with Stark Law.

Provide Safe Harbor Disclaimer and accurately document referral criteria.

Provide event details and secure registration for all attendees. This includes processing fees electronically in multiple payment applications and in a compliant manner, when applicable.

Handle pay or contract negotiation calls, and data breach calls as needed based on FAQ scripting and follow escalation paths as outlined.

Navigate multiple systems to ensure the proper resolution for the request.

Maintain quality measures by handling inquiries based on protocols; this includes disposition, system based actions, and capture of demographic data points and consent.

December 2023-May 2024

Data Entry Clerk- Redd Diamond Recruiting, Lewisville, Texas

● Transferred data from paper formats into computer files or database systems using keyboards, data recorders or optical scanners

● Typed in data provided directly from customers

● Created spreadsheets with large numbers of figures without mistakes

● Verified data by comparing it to source documents

● Updated existing data

● Retrieved data from the database or electronic files as requested

● Performed regular backups to ensure data preservation

● Sorted and organized paperwork after entering data to ensure it is not lost.

Administrative Assistant

Randstand REMOTE MAY 2024 – Feb 2025

Coordinated day-to-day administrative tasks such as calendar management, document preparation, and office logistics, enhancing overall office productivity.

Created and implemented a standardized filing system, cutting down retrieval time by 40% and improving organization.

Assisted in the preparation of high-priority business presentations and reports, directly supporting executive decision-making and business goals.

EDUCATION

Bachelor’s degree in Telecommunication UNIVERSITY OF BUEA,CAMEROON

June 2018

LANGUAGES

English – Fluent

REFERENCES

Available upon request.

WHY I’M READY TO CONTRIBUTE IMMEDIATELY:

Immediate Availability: Ready to start on short notice and hit the ground running.

Versatile Skillset: Proven ability to perform in customer service, data entry, and administrative roles.

Efficiency-Focused: Fast learner who adapts quickly to new tools and technologies, with a history of delivering results ahead of deadlines.

Impact-Driven: Focused on creating immediate value by identifying opportunities to streamline processes, reduce costs, and improve team performance.

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