Marketing Specialist Front Desk
Resume:
Sandra Fadzai Makoni, Admissions Specialist
Harare, Zimbabwe, +263-*********/ +263*********, ***********@*****.*** SUMMARY Dynamic Admission and Marketing Specialist with over three years of experience in customer service and marketing roles. Proficient in crafting innovative marketing campaigns and implementing sales strategies that enhance client engagement, contributing to significant revenue growth. Successfully managed customer inquiries and nurtured robust relationships, achieving high levels of client satisfaction and retention. Bringing unique expertise and a proactive approach to drive compelling marketing initiatives that align with the needs of prospective students and enhance organisational goals.
WORK EXPERIENCE
10/2023 – Present Customer Services Representative, ZB Financial Holdings
Harare, Zimbabwe
Managed customer inquiries across multiple channels, delivering prompt and efficient support.
Facilitated the onboarding and activation processes for financial services, thereby enhancing client engagement.
Implemented effective cross-selling and upselling strategies, contributing markedly to revenue growth.
Resolved customer complaints swiftly, ensuring elevated levels of satisfaction and retention.
Cultivated new business leads through proactive engagement with existing clients.
11/2021 – 07/2023 Sales & Marketing Executive, Creative Bureau Print Harare, Zimbabwe Devised innovative marketing campaigns and formulated product positioning strategies to boost brand visibility.
Conducted comprehensive market research on competitors, informing strategic decision-making.
Orchestrated social media engagement initiatives and fortified company branding.
Evaluated and scrutinised sales performance data, identifying trends to enhance effectiveness.
Nurtured strong customer relationships while directing targeted outreach initiatives.
10/2020 – 09/2021 Sales Representative, House of Tiles Harare, Zimbabwe Delivered tailored customer consultations on product selections, significantly enhancing the buying experience.
Executed proactive sales visits and lead generation techniques to drive new business.
Managed and optimised online marketing campaigns, resulting in increased brand engagement.
Showcased products through impactful showroom presentations, effectively addressing client walk-ins.
08/2018 – 08/2019 Customer Care Representative, NetOne Pvt Ltd Harare, Zimbabwe Handled inbound and outbound calls for client support, ensuring rapid resolutions.
Promoted company products and services through effective marketing strategies.
Managed digital customer interactions and streamlined content distribution. Implemented creative marketing promotions that enhanced customer engagement strategies.
EDUCATION
01/2016 – 12/2020 University of Zimbabwe
Bachelor's Degree, Business Studies (Marketing)
Harare, Zimbabwe
2022 – 2022 IMM Graduate School
Certificate, Applied Digital Marketing Tactics
Harare, Zimbabwe
2015 – 2015 Chindunduma High School
A-Level, Business Studies, Accounts, Economics
Mt Darwin, Zimbabwe
2013 – 2013 Howard High School
O-Level, 10 passes including Math & English
Chiweshe, Zimbabwe
SKILLS Digital Marketing & Social Media
Management
Market Research & Competitive
Analysis
Web Design & Branding Graphic Design & Content Creation Microsoft Office & Excel Sales & Business Development Customer Relationship Management
REFERENCES Mr. Musekiwa
Manager, Creative Bureau Print
*****@*************.**.**
Managed at Creative Bureau Print.
Mr. Nemakonde
Supervisor, NetOne
**********@******.**.**
Supervised at NetOne.
Miss Zuze
Sales Manager, House of Tiles
Worked together at House of Tiles.
Mrs. Ngwarati
Liaison Officer, University of Zimbabwe
+263 (04) 303 211
Connected through educational experience.
Mr. Lloyd Kakunguwo
Virtual Service Center Manager, ZB Financial Holdings **********@**.**.**
Managed at ZB Financial Holdings.
Contact this candidate