Customer Service Call Center

Samuel Jason Sigmon

PO Box **** – Savannah, GA **414-3722

912-***-**** · ************@*****.***

Personal Profile

* Results driven professional with proven communication and technical skills

* Decisive, energetic, focused customer service professional

* Creative thinker with the ability to deliver great customer service in a small or large environment

Work Experience

May 2009 - Present Cellular Sales – A Verizon Wireless Authorized Retailer Savannah, GA

Independent Representative - Account Maintenance including payments, suspending service, account activation, adding features to calling plans, product knowledge of 30-40 different phones and devices. Solving customer concerns and providing excellent customer service. Travel to seven area stores within any given month.

May 2003 - Present Club One Jefferson ` Savannah, GA

Bartender / Manager

* Obtained bartender certification

* Increased sales the last two years of employment

* Managed bartenders and wait staff

* Hired and managed human resources at the restaurant

May 2008 – May 2009 Old Savannah Tours Savannah, GA

Concierge for Country Inn and Suites - Savannah, GA

* Served needs of guests to schedule trips to enhance their stay in the Savannah, GA area

* Communicated with guests, both in person and by telephone

* Provided information on facilities and services, events and attractions, tours, travel

routes, and transportation schedules, area maps, brochures, and other literature

* Arrange tickets, bookings, appointments, and reservations for guests

Apr 2007 – Dec 2007 Costal Empire Imaging Savannah, GA

Call Center Associate

* Answered inbound, outbound calls, and e-mails for Medicare/Medicaid customers

* Provided customer service for billing issues and payment plan options for personal and

commercial lines of business

* Answered customer and agent questions regarding open and closed calls

* Offered additional product and services to customers and agents

2002 – 2003 Cigna Healthcare Charlotte, NC

Customer Care Advocate

* Responsible for multiple customer service tasks in call center environment

* Worked with accounts payable and accounts receivable

* Provided customer and agent customer service for medical billing and plans

Education

North Iredell High School Olin, NC

High School Diploma 1998 – Graduated in top 1/3 of Class

References

Available upon request

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