Customer Service Data Entry

Summary

Skills

Experience

Roxanna Ballentine

Miami, FL 33161 +1-786-***-****

***********@*****.***

Responsible and reliable self starter. I am a highly motivated individual and I enjoy staying busy. I work well independently as well as part of a team. I have many years of experience in data entry, customer service,.administrative, and management that I believe will be a great addition to bring to a new position with a great company. I may not know everything,.however I am a very fast learner, and enjoy learning new things thatbwill.help.expand my career. I meet deadlines, and an am an ndependent thinker. PC Proficient with Microsoft Office Suite (Word, Access, Excel, PowerPoint), and other specialized software products. Strong problem-solving skills, and the ability to work well under pressure. Excellent organizational, communication, and

customer service skills

Attentive to detail, able to work quickly and

effectively

Able to prioritize to meet

Data Entry

Customer Service

Case Management

Accounts Receivable

Accounts Payable

Problem-solving

Flexibility

Team Work

Reliability

Care plans

Medicare

Office management

Accounts Payable

Accounts Receivable

Human Resources

Payroll

Microsoft Excel

Leadership

Healthcare

Technical Support

Typing 40 WPM

Data Entry

Customer Service

Switchboard

Call Center (remote)

Sales

Sales force

MS Office

MS Teamz

Multitasking

Shipping & Receiving

Case Management

Customer Care Agent, 03/2022 10/2022

FirstService Residential Miami, FL

Work remotely answering customer calls for property management assistance Receive incoming calls from property owners requesting assistance with HOA billing, maintenance, violations, any other issues involving their property

Route calls to appropriate department

Contact property managers or other individuals in management team Provide assistance to realtors, title agencies, insurance carriers, homeowner's, renters, etc Enter customer information into database

Strive for excellent customer service and first call resolution as much as possible. Full Service Personal Shopper, 10/2018 01/2022

Instacart Miami, FL

Receive customer orders via Instacart application for various different retailers such as Publix, Whole Foods, Petco, Aldi, CVS Pharmacy, Costco, BJ's, Fresh Market, ABC Liquor, Total Wine & Liquor, along with many more Shop for customer's requested items, keeping in constant contact with customer, making substitutions when necessary, providing excellent customer service, getting customer's goods purchased and delivered in a certain time frame, depending on type and size of order, and customer location. Office Manager/Loan, 07/2013 12/2017

Consolidated Funding, Inc Miami, FL

Worked directly with CEO, to assist with diversity of small business functions Assisted customers with any issues or concerns related to their loan or other financial aspects of their business Worked with lenders all over the United States to help get funding for small business owners In charged of opening and closing office, assuring that employees used time clock correctly, assisted sales team in closing deals

Trained new employees, human resources, dictations, accounts payable & accounts receivable Assisted in closing over 100 small business loans

Design and produce marketing communications, handle customer relations, write customer correspondence, coordinate staff scheduling, process credit card transactions and conduct Internet research Maintain confidential employee records, payroll, and all other administrative responsibilities. Clinical Manager, 12/2011 03/2013

Golden Care Home Health Agency Hollywood, FL

Worked directly with president of company to create care plans for each client Staffed home health patients with skilled healthcare workers such as LPN, RN, MSW, PT as per doctor's orders Stayed in constant contact with skilled field staff, patients, and doctors to ensure that the client's needs were being met

Covered nurses out in field as needed for skilled nursing visits Oversee all intake and discharge activities

Medicare billing via MECCA system.

Case Manager, 01/2008 11/2011

Advanced Home Care Miami, FL

Completed comprehensive assessment of clients functional and cognitive capacity and limitations, need for skilled services, strengths & weaknesses

Develop a plan of care that fits client's needs and puts in place with skilled services such as RN, PT, OT, MSW, DME

Communicate regularly with clients and their families about Plans of Care, PT, OT, and other treatment protocols Monitor and adjust patient statuses based on changing needs and conditions Address any patient concerns with appropriate in-house department, oversee all intake and discharge activities. Cyber Agent, 02/2003 09/2007

Willow CSN, Inc Miramar, FL

Answered in bound customer service calls for clients such as AAA Arizona, AAA Indiana, Tracfone, and 1-800- Flowers

Assisted callers to solve problems such as emergency road service calls, membership concerns, technical support, phone activations, adding airtime to cellular plans, placing new orders, inquiring on existing orders, and assisted all customer concerns or complaints in the correct manor Worked as an independent contractor for the above-mentioned companies, calls were routed via OPX line to my home office

Data entry, all data entered in appropriate company database and routed to the correct department for service. Receptionist; Data Entry, 06/1997 12/2002

Royal Floral Distributors, Inc Miami, FL

Attend to visitors and deal with inquiries on the phone and face to face Supply information regarding the organization to the general-public & customers Answer telephones, screen and direct calls, take and relay messages, provide information to callers, direct customers to correct destination, ensure knowledge of staff movements in and out of organization, monitor visitor access and maintain security awareness, provided general administrative and clerical support Prepare correspondence and documents, receive and sort mail and deliveries, schedule appointments and maintain Education and Training

Availability

Personal Information

Languages

appointment diary, organize conference and meeting room bookings, coordinate meetings and organize catering, monitor and maintain office equipment, control inventory relevant to reception area, maintain a clean reception area. 10/2002 Miami Lakes Educational Center Miami, FL Vocational Certificate in Practical Nursing

Available Immediately

Work Permit: Authorized to work in the US for any employer English, Expert

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