Customer Service Sales Rep

Jennifer Gonzalez

Huntington Park, ***** 626-***-**** **************@*****.***

OBJECTIVE

Professional individual ready to utilize education and experience in a fast-paced environment to provide the best support to the team.

EDUCATION

Platt College- Anaheim, CA July 2022

Associate of Arts in Criminal Justice

G.P.A 3.50

Relevant Coursework: Private Security Report Writing Corrections Criminal Law SUMMARY OF SKILLS

Able to Manage Pressure

CA Guard Card

Team Player Mentality

Proficient in Microsoft Office

Attention to Detail

Leadership Ability

Good Time Management

Great Customer Service

Adaptable

PROFESSIONAL EXPERIENCE

Ross - Huntington Park, CA September 2023 - 2024 Store Protection Specialist

Command Presence in front of store

Execute 100% best in class dress code

Greet each customer with eye contact

Remain aware of my surroundings

Call out suspicious customers and give their description to my MODs and Mobile SPS

Mitigating Theft and Faud, External and Internal

Developing Team and Parnterships

Providing a safe and secure environment

Minimizing operational shortage

Autozone- Huntington Park, CA August 2022 - Currently Sales Rep.

Customer Service/Cashier/Sales

Place special orders for parts

Retrieve merchandise from the sales floor/stock room/other inventory locations Meet daily sales quota

Life Nutrition- Irvine, CA I November 2021 – August 2022 Sales Rep.

Customer Service/Cashier/Sales

Keep the store clean, sanitized and presentable

Restock, sell and advertise product

Prepare protein drinks

ACME Furniture- City of Industry, CA 2017 – 2018 Marketing Assistant

Effectively communicated with team to ensure a harmonious working environment Handled Amazon and Wayfair inbound and outbound orders

Answered online customer questions and concerns

Checked inventory daily to avoid shortage of inventory Port Logistics Group- City of Industry, CA 2010 - 2017 Inventory Lead/Receiving/Shipping

All open communication between vendors customers and 3PL

Scheduled and managed employees’ attendance in department

Insured all inventory areas were cleared daily and ready for the next shift

Prioritized cycle counts by value of merchandise

Updated management on special projects and daily activities

Obtained Certifications for Cherry Picker and Forklift driving Constantine’s Auto Shop- El Monte, CA March 2009 - September 2010 Office assistant/ Parts Driver

Prepared invoices for customers and filed copies away

Drove to pick up parts from other auto shops in order to fulfill orders Maintained an organize and clean working environment

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