Customer Service Inventory Management

Steven Hatcher - Resume

Opelika, AL ***** 334-***-**** ***********@*****.***

Professional Summary

Dynamic and customer-focused professional with 10+ years of experience in sales, customer service, and team leadership. Adept at managing operations, resolving customer issues, training staff, and improving service efficiency. Passionate about delivering exceptional customer experiences and driving team success. Core Skills

Customer Service & Support

Team Leadership & Training

Inventory Management

Sales & Upselling

Shift Supervision

Communication & Conflict Resolution

Office Administration

Time Management

Professional Experience

Tupperware Consultant

Tupperware US and Canada - Opelika, AL Apr 2010-Present

- Conducted themed home parties and provided kitchen organization solutions.

- Managed inventory and delivered personalized customer service. Account Specialist

SC Companies Inc - Monroe, WI Aug 2024-Dec 2024

- Supported customers via phone, email, and chat.

- Resolved issues efficiently; identified upselling opportunities.

- Collaborated on process improvements and maintained detailed product knowledge. Cashier

Circle K / Mapco - Auburn, AL Dec 2023-Oct 2024

- Operated register, stocked inventory, and managed vendor check-ins. Steven Hatcher - Resume

- Delivered prompt, friendly service in a fast-paced environment. Shift Lead

Bargain Hunt - Opelika, AL Jul 2023-Oct 2023

Walgreens - Auburn, AL Feb 2023-Aug 2023

- Supervised staff, handled customer concerns, and ensured daily operations ran smoothly.

- Performed opening/closing duties, managed inventory, and supported management. Time Critical Specialist

Estes Express - Wesley Chapel, FL Feb 2022-Feb 2023

- Monitored time-sensitive shipments and communicated solutions to clients and teams.

- Managed documentation and ensured contract compliance. Assistant Manager

Solow Gas and Deli - Palm Harbor, FL Feb 2019-Apr 2022

- Oversaw daily operations, enforced policies, maintained inventory, and provided team leadership. Assistant Administrator

WY Enterprises - Tampa, FL Mar 2012-Nov 2014

- Managed administrative tasks, scheduled meetings, booked travel, and maintained communication flow across departments.

Education

Associate Degree in Psychology

Ashworth University (Remote) Feb 2019 - Apr 2021

Contact this candidate