Quality Control Customer Service

Herbert Rodriguez

Hollywood, FL *****

Summary:

Highly skilled warehouse professional with extensive experience in manufacturing, material handling, forklift operation, inventory control, and distribution.

Proficient in Good Manufacturing Practices (GMP), SAP inventory systems, and OSHA safety compliance.

Adept at managing warehouse operations, order fulfillment, quality control, and equipment maintenance in fast-paced industrial and manufacturing environments.

Strong background in heavy lifting, route optimization, and delivery coordination, ensuring on-time shipments and accurate inventory tracking.

Hands-on experience in manufacturing support, quality control, machine operation, and distribution logistics.

Operated hand tools to assemble, secure, and disassemble crates, bales, and other packaging materials.

Certified forklift and pallet jack operator, with a proven ability to operate sit-down, stand-up, reach trucks, and cherry pickers.

Bilingual in English and Spanish, with excellent communication, problem-solving, and customer service skills.

Dedicated team player who thrives in fast-paced, high-volume environments, ensuring compliance with FDA regulations, GMP standards, and company policies.

Education & Certifications

Glass Making Certificate – Walter M. Wallack School

Electrician Certification – Atlantic Technical College, Coconut Creek, FL (August 2021 – November 2023)

GED – Jamaica High School

Work Experience

Warehouse Worker / Driver

Conviber Inc. – Pompano Beach, FL

April 2022 – February 2025

Reviewed and optimized route sheets to improve efficiency and meet daily delivery quotas.

Loaded and secured merchandise strategically for quick and efficient access during deliveries.

Transported materials safely to customers, ensuring timely and accurate deliveries.

Load, unload, and transport merchandise safely to designated storage areas and customer locations, ensuring efficient material flow.

Operate forklifts, pallet jacks, and other warehouse equipment to maneuver heavy goods in a busy industrial environment.

Conduct inspections of inbound and outbound shipments, checking for damaged, defective, or incorrect items.

Utilize SAP software to track inventory, inspect invoices, and verify stock requirements for accurate order fulfillment.

Work closely with logistics and inventory teams to improve warehouse efficiency and optimize storage space.

Assist in cycle counting and inventory audits, ensuring accurate stock levels.

Train and collaborate with warehouse assistants to ensure smooth operations and proper material handling.

Prepare and issue customer delivery notes and documentation, ensuring accurate record-keeping.

Follow workplace safety protocols to reduce accidents and maintain a clean, organized warehouse environment.

Maintain compliance with Good Manufacturing Practices (GMP) by following safety and quality control procedures.

Sit-Down Forklift Driver

SOL Group Marketing – Pompano Beach, FL

October 2021 – April 2022

Operated sit-down forklifts safely in high-traffic industrial environments to transport goods.

Loaded, stacked, and unstacked large quantities of products onto shelves and pallets with precision.

Relocated inventory from storage areas to designated loading zones for efficient transport.

Unloaded shipments and safely transferred goods to proper storage locations.

Conducted daily forklift inspections, identifying and reporting mechanical issues to ensure optimal performance.

Maintained clean and organized forklift operating areas, adhering to workplace safety regulations.

Used industrial plastic wrap and wooden pallets to securely stack and package goods for transportation.

Followed OSHA safety protocols and forklift operation procedures to prevent workplace accidents.

Optimized pallet consolidation for incoming shipments to maximize warehouse space and efficiency.

Delivery Driver

IMECCA LUMBAR-Pompano Beach, FL

May 2021 to October 2021

Physically able to perform strenuous labor due to heavy lifting requirements.

Drive a delivery truck and unload material.

Pick, pack, ship standard and custom orders.

Sales and Customer service.

Material Handler / Operator I

CEVA Logistics – Weston, FL

December 2020 – May 2021

Executed various manual labor tasks, including inventory picking, cargo counting, material handling, and staging/loading goods.

Utilized hand trucks, pallet jacks, and forklifts to transport and organize materials efficiently.

Operated hand tools to assemble, secure, and disassemble crates, bales, and other packaging materials.

Coordinated receipt, storage, and distribution of raw materials, tools, and finished products within a fast-paced environment.

Managed inventory placement on racks, shelves, pallets, and bins based on size, type, product code, and other characteristics for streamlined operations.

Followed GMP (Good Manufacturing Practices) to ensure product quality, workplace safety, and compliance with industry standards.

Supported manufacturing and production processes by ensuring the timely delivery of materials to assembly lines.

Performed quality control checks on incoming and outgoing shipments, identifying and reporting defects.

Maintained accurate documentation of inventory transactions, ensuring compliance with warehouse and manufacturing protocols.

Assisted in cycle counting and audits to improve inventory accuracy and minimize discrepancies.

Adhered to safety regulations while operating forklifts and handling heavy materials in high-traffic areas.

Warehouse Worker / Driver

AMD Supply, LLC – Miramar, FL

October 2020 – December 2020

Performed strenuous physical labor, including lifting and transporting heavy materials safely.

Read, interpreted, and understood fence fabrication blueprints to ensure accurate product handling.

Welded aluminum and assisted in the creation of custom fabrications for customer orders.

Operated delivery trucks, ensuring timely and secure transportation of materials.

Executed order fulfillment tasks, including picking, packing, and shipping both standard and custom orders.

Provided excellent customer service, assisting clients with order inquiries, product details, and deliveries.

Maintained warehouse organization, ensuring inventory was properly stored and accessible.

Adhered to safety protocols, including proper material handling and equipment operation

Warehouse Worker / Delivery Driver

Lyneer Staffing Solutions – Lauderhill, FL

August 2019 – October 2020

Performed strenuous physical labor, including lifting, stacking, and transporting heavy boxes (up to 75 lbs).

Read and interpreted load sheets and shipping documents to ensure accurate order fulfillment.

Operated pallet jacks and forklifts to move and stage pallets efficiently.

Loaded and unloaded trucks, ensuring proper handling and placement of goods for delivery.

Safely drove delivery trucks for timely and secure transportation of materials.

Climbed into trucks and forklifts as needed to assist with loading, unloading, and warehouse organization.

Adhered to warehouse safety protocols, ensuring compliance with company and regulatory standards.

Coordinated with warehouse teams to optimize workflow and maintain delivery schedules

Warehouse Worker/ Forklift Driver

Yacht Chandlers – Fort Lauderdale, FL

March 2020 – July 2020

Operated forklifts and pallet jacks to move, stack, and transport materials efficiently.

Loaded and unloaded delivery trucks, vans, and sprinters, ensuring secure and organized shipments.

Read and interpreted load sheets and shipping documents to verify order accuracy.

Transported goods to marinas, ensuring timely and damage-free deliveries.

Handled and lifted heavy materials, meeting physical labor demands and safety standards.

Climbed into trucks and assisted with staging shipments, ensuring proper weight distribution.

Followed warehouse safety procedures, including proper equipment handling and load securing.

Maintained inventory organization, keeping warehouse stock efficiently stored and accessible

Ophthalmic Laboratory Technician

Wallkill Optical – New York, NY

January 2017 – December 2019

Operated precision machinery to generate prescriptions into lenses with high accuracy.

Attended advanced training programs to enhance expertise in lens manufacturing and prescription accuracy.

Performed regular machine upgrades and maintenance to ensure optimal performance and product quality.

Collaborated with customers to match lens specifications to their individual prescriptions and needs.

Executed detailed inspections, including dotting, leaping, and edging lenses using A&B measurements.

Conducted final quality control checks to ensure all finished lenses met customer specifications and industry standards.

Maintained compliance with optical manufacturing guidelines, ensuring adherence to safety and quality regulations.

Stagehand Freelancer

Frost Lighting Company – Woodside, NY

January 2015 – December 2016

Assisted lighting and sound technicians in setting up speakers, subwoofers, lekos, steel trusses, and motors for live events.

Efficiently unpacked, loaded, and transported equipment, ensuring all items arrived undamaged.

Recognized for reliability and strong workflow, consistently meeting event setup deadlines.

Assembled barricades and stage layouts for audience and performer safety.

Performed stage maintenance tasks, including painting podiums and stairways for a polished appearance.

Limo Chauffeur

Angelo’s Limo – East Rutherford, NJ

January 2013 – December 2015

Provided professional and courteous chauffeur services for clients, ensuring a luxurious and comfortable experience.

Planned and navigated optimal routes, considering traffic, mileage, and client preferences.

Assisted clients with entering and exiting the vehicle, ensuring safety and convenience.

Handled loading and unloading of baggage, offering white-glove service to clients.

Performed regular vehicle cleaning and maintenance, maintaining a pristine and well-functioning fleet.

Certifications & Licenses

Forklift Certification

Pallet Jack Certification

Non-CDL Class C Driver's License

CDL B Permit & DOT Medical Card

Skills

Forklift Operation (Sit-down, Stand-up, Reach Truck, Cherry Picker)

Pallet Jack Operation (Manual & Electric)

Order Picking

Packing & Shipping

GMP Good Manufacturing Practices (GMP)

Inventory Control

Cycle Counting

Load -Unload Trucks - Containers

Warehouse Operations

Route Optimization

Delivery Coordination

SAP

Inventory Management Systems

GMP Compliance

Safety Procedures

Material Staging &

Production Support

Heavy Lifting

Manual Labor (75 lbs+)

Quality Control

Inspection

Machine Operation

Maintenance

Crate & Pallet Assembly/Disassembly

Conveyor System Operations

Glass Making

Lens Polishing

Aluminum Welding

Custom Fabrication

Low Voltage Electrical Work

NEC Code Knowledge

Food and Drug Administration (FDA) Knowledge

Bilingual: English & Spanish

Strong Communication

Problem-Solving

Sales

Customer Service

Delivery

Client Relations

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