Project Management Customer Service

SKILLS

EXPERIENCE

Keanda Snipes

+1-478-***-**** **************@*****.*** Roberta, GA 31078

Results-driven professional with expertise in project planning, effective project management, and team collaboration. Proven ability to coordinate cross-functional teams and manage resources to achieve project objectives. Eager to leverage skills in customer relations and critical thinking to contribute to a dynamic team in a new, challenging role.

• Project planning • Effective project management

• Purchasing and procurement • Project documentation

• Customer service • Active listening

• Time management • Data entry

• Critical thinking • Customer relations

• Call center experience • Adaptability and flexibility

• Computer proficiency • Decision-making

• Complaint handling • Team collaboration

• Complaint resolution • Payment processing

PROJECT LEAD

1800 Packouts of GA

Roberta, GA

June 2023 - Present

• Coordinated with various departments for resources needed for project execution.

• Provided technical guidance to team members throughout the duration of a project.

• Facilitated meetings between stakeholders to discuss progress updates or address issues.

• Utilized excellent communication skills to coordinate with stakeholders and team members. Conveyed technical solutions to clients, partners, and team members through oral and written communication.

•

• Coordinated internal resources, third parties and vendors for flawless execution of projects.

• Conducted regular reviews of project milestones and adjusted plans accordingly.

• Analyzed causes and implemented solutions to technical and system issues. ACCOUNT MANAGER

Emmett L. Goodman JR LLC

Macon, GA

February 2022 - February 2023

Resolved complex customer issues in a timely manner while maintaining positive relationships with clients.

•

• Managed a portfolio of accounts by providing timely support and guidance.

• Cultivated strong client relationships through proactive communication and problem-solving. Maintained knowledge of company products and made recommendations based on client needs and prices.

•

EDUCATION

• Implemented account management processes to ensure delivery of quality service standards.

• Maintained accurate records of all client interactions in CRM system. Collaborated with cross-functional teams such as marketing, sales, operations and finance to meet customer needs.

•

PHARMACY TECHNICIAN

Medical Arts Pharmacy

Macon, GA

March 2020 - January 2022

Provided excellent customer service to patients, physicians, nurses and other healthcare professionals in a professional manner.

•

Input patient and prescription information to produce product labels and assist in prescription filling process.

•

Managed the daily operations of the pharmacy including receiving orders from wholesalers, stocking shelves and preparing medication for delivery or pickup.

•

Demonstrated knowledge of pharmaceutical terminology including generic and brand names and abbreviations.

•

• Maintained patient confidentiality when handling records and sensitive data. Maintained pharmacy inventory by restocking shelves, disposing of outdated drugs, and ordering new medications as needed.

•

• Stocked and replenished shelves to remove out-of-date items from inventory.

• Selected appropriate medicine and measured dosages to fill prescriptions under pharmacist direction. GUEST SERVICES ASSOCIATE

Extended Stay Of America

Macon, GA

February 2019 - February 2020

Managed multiple tasks simultaneously while maintaining high levels of efficiency throughout shift hours.

•

Performed cashier duties including processing payments, refunds, and exchanges accurately and promptly.

•

• Participated in training sessions regarding customer service techniques and best practices regularly.

• Maintained accurate records of guest interactions and transactions using computer software systems.

• Provided exceptional service to guests by greeting, addressing inquiries, and answering questions.

• Maintained cleanliness of front desk area at all times in accordance with company standards. ADMINISTRATIVE ASSISTANT

Sourthern Crescent Technical College

Griffin, GA

July 2015 - March 2019

• Maintained files and filing, keeping sensitive information confidential. Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.

•

Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.

•

Assisted in the preparation of presentations using Microsoft Office Suite applications such as Word, Excel, PowerPoint .

•

• Compiled and entered data into various databases to ensure accuracy and completeness. ASSOCIATE IN SCIENCE (A.S.)

Central Georgia Technical College, Macon GA

Contact this candidate