General Manager Operations
Resume:
David Johnson
Experienced General Manager
A seasoned General Manager with a proven track record
in hotel management, seeking to leverage my skills and experience in a challenging new role. I bring expertise in daily operations management, personnel training,
budgeting, and customer service.
*****.*********.**@*****.***
ROCK HILL, SC
Work Experience
Operations Manager
Nazareth Child and Family Services
August 2012 - July 2015
- Collaborated closely with the Executive Director to establish Market guidelines from both an operational and lease compliance perspective. - Managed daily operations, ensuring smooth functioning and achieving business objectives.
- Played a key role in decision-making processes, contributing to the overall growth and development of the organization.
General Manager
LaQuinta Inn
June 2011 - March 2012
- Oversaw daily operations of the hotel, including training, purchasing, guest services, sales, budgeting, scheduling, payroll, and cost controls. - Supervised department heads, ensuring alignment with organizational goals. - Maintained a 90%+ Medallia score, reflecting high customer satisfaction levels. - Implemented cost control measures, contributing to the financial stability of the hotel.
Assistant Manger
Hampton Inn
November 2005 - March 2006 • Montrose, CO
America's Back Explained and sold memberships for lower back strengthening exercise program through the use of a Lumbar Extension Machine. Designed and developed marketing presentations to various companies and individuals demonstrating how the program could reduce Workman Compensation cost by 85% by participating in the program. Fifty percent of all sales were generated by me. Assistant to the Director: Gondola Operations Created and implemented the fact finding and record keeping of various operational and mechanical requirement for the Gondola service. Developed tracking forms to meet the requirements of the Colorado Passenger transit Safety Board, Mountain Village Metropolitan District, covering ridership numbers and maintenance costs. Responsibilities included payroll, risk management and the creation of training materials and manual. Best Western River Escape Inn and Suites
August 2002 - January 2003
General Manager
Comfort Inn
August 2000 - October 2001 • Monroe, NC
Managed day to day operations of hotel, recruited, trained new personnel with emphasis on customer service. Cut annual budget expenditures by properly scheduling employee shift coverage, cutting supply costs with effective inventory control procedures minimizing waste without sacrifice to guest services. Established yearly budgets and met or exceeded budget which increased GOP for the company by accurately forecasting needs. General Manager
Best Western Eldreth Inn
March 1996 - July 1999 • Jefferson, NC
Recruited and trained all personnel to the standards established by owners and Best Western. Assigned work loads for the housekeeping staff and work schedule for front desk staff. Represented company as Public Relations Liaison; designed fitness center to meet franchise requirements, assisted owners with transition from independent property to Best Western franchise.
General Manager
- Managed daily operations of the Quality Inn hotel, ensuring high standards of customer service. - Recruited and trained new personnel, emphasizing the importance of customer service. - Successfully cut annual budget expenditures by implementing effective scheduling strategies. - Oversaw all aspects of hotel management, from guest services to budgeting.
Skills
Personnel Training Customer Service Payroll Cost Control Scheduling Budgeting Operations Management
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