Customer Service Kitchen Staff

Location:

Lowell, MI

Salary:

Posted:

June 27, 2025

Contact this candidate

Resume:

Kendall Helm

Lowell, MI *****

*************@*****.***

+1-616-***-****

Professional Summary

Versatile restaurant professional with 15+ years of experience in bartending and serving, specializing in customer service and team leadership. Proven track record of enhancing guest experiences through personalized service and upselling techniques, resulting in increased sales. Skilled in training new staff and maintaining high standards of cleanliness and compliance with health regulations. Committed to fostering a positive dining environment and ensuring operational efficiency. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Bartender/Server

Larkin's Restaurants-Lowell, MI

April 2020 to January 2022

• Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment

• Developed extensive knowledge of mixology techniques, flavor profiles, and drink recipes to provide personalized recommendations to customers

• Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations

• Efficiently handled cash transactions and accurately processed payments using POS system

• Managed inventory levels by monitoring stock levels, placing orders for supplies, and conducting regular audits

• Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs

• Trained new bartenders on drink preparation techniques, customer service standards, and POS system operation

• Implemented upselling strategies resulting in an increase in average check size by XX%

• Resolved customer complaints promptly and effectively to maintain high levels of satisfaction Server

Kristina's Cafe-Saint Petersburg, FL

June 2016 to June 2017

• Showcased daily breakfast, lunch, and dinner features, detailing key cuisine elements and recommended wine and spirit pairings

• Consistently earned XX% positive feedback ratings by establishing rapport with patrons and providing friendly, responsive service

• Demonstrated exceptional multitasking skills during peak hours, accurately managing XX tables

• Collaborated with kitchen staff to ensure timely delivery of food orders to customers

• Provided recommendations on menu items based on customer preferences and dietary restrictions

• Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed

• Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift

• Adhered to all food safety regulations to ensure the health and well-being of customers

• Communicated effectively with team members to coordinate table assignments for efficient seating arrangements

• Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience

• Assisted in training new servers on restaurant policies, procedures, and best practices for delivering excellent customer service

• Suggested daily specials based on fresh ingredients available resulting in increased sales by XX%

• Collaborated with kitchen staff regarding special requests or dietary restrictions to ensure accurate and timely preparation of meals

• Assisted in the setup and breakdown of dining areas for special events, ensuring a seamless transition between services

• Trained new staff members on restaurant procedures, menu items, and customer service standards

• Maintained knowledge of current promotions, specials, and menu changes to effectively communicate with customers

Bartender and Server

Larkins bar and resturant-Lowell, MI

October 2012 to September 2016

• Created and mixed a variety of cocktails, adhering to recipes and ensuring consistent quality

• Maintained cleanliness and organization of the bar area, including restocking supplies and cleaning glassware

• Provided exceptional customer service by promptly greeting guests, taking orders, and delivering beverages in a timely manner

• Developed extensive knowledge of different types of alcohol, brands, and flavors to make recommendations based on customer preferences

• Efficiently handled cash transactions, accurately processing payments and providing change to customers

• Collaborated with kitchen staff to ensure accurate food order delivery for optimal guest satisfaction

• Managed inventory levels by monitoring stock levels regularly and placing orders as needed to prevent shortages or excesses

• Adhered to all safety regulations regarding the handling of alcoholic beverages, including checking IDs for legal drinking age verification

• Assisted in training new bartenders on drink preparation techniques, menu knowledge, and customer service standards

• Consistently maintained a clean bar area resulting in XX% increase in positive feedback from customers

• Achieved an average tip percentage of XX% through exceptional service delivery Event Staff/ Server

Marthas vineyard-Grand Rapids, MI

September 2014 to January 2015

• Provided exceptional service to guests during events, ensuring a positive and memorable experience

• Efficiently set up and organized event spaces, including tables, chairs, linens, and decorations

• Collaborated with event coordinators to execute seamless events according to client specifications

• Followed all safety protocols and guidelines when handling food, beverages, and equipment

• Maintained cleanliness and organization of event areas throughout the duration of each event

• Responded promptly to guest requests or concerns, resolving issues in a professional manner

• Managed multiple tasks simultaneously while maintaining attention to detail and quality standards

• Assisted in the preparation and serving of food and beverages during events

• Adhered to company policies regarding dress code, punctuality, attendance, and professionalism

• Worked effectively as part of a team to ensure smooth operations before, during, and after events

• Served an average of XX guests per event with high levels of customer satisfaction Server

Lakes of the North Settings Resturant-Mancelona, MI April 2009 to November 2009

• Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner

• Demonstrated extensive knowledge of the bar menu, including specialty cocktails, craft beers, and wine selections

• Effectively upsold menu items to increase sales revenue by XX%

• Maintained cleanliness and organization of the bar area, ensuring a pleasant dining experience for guests

• Collaborated with bartenders to prepare garnishes and ingredients for cocktails, ensuring efficient workflow during busy shifts

• Managed cash transactions accurately and efficiently using POS system

• Resolved guest complaints or concerns promptly and professionally to ensure customer satisfaction

• Assisted in training new servers on menu knowledge, service standards, and POS system operation

• Worked collaboratively with kitchen staff to ensure accurate order preparation and timely delivery of food items

• Consistently achieved high ratings on customer satisfaction surveys through attentive service delivery

• Maintained inventory levels of bar supplies such as glassware, napkins, straws, etc., notifying management when reordering was necessary

• Implemented strategies to improve efficiency in serving multiple tables simultaneously during peak hours

Home Health Aide

Maxim Healthcare Services-Grand Rapids, MI

August 2008 to October 2009

• Provided compassionate and personalized care to patients in their homes, ensuring their comfort and well-being

• Assisted with daily activities such as bathing, dressing, grooming, and medication administration

• Monitored vital signs and reported any changes or concerns to the healthcare team

• Supported patients with mobility issues by assisting with transfers, ambulation, and exercises as prescribed by healthcare professionals

• Maintained a clean and safe environment for patients by regularly sanitizing equipment and living areas

• Managed medical appointments and transportation logistics for patients to ensure timely access to healthcare services

• Documented patient observations accurately in medical records, including changes in condition or behavior

• Collaborated with interdisciplinary teams to develop individualized care plans based on patient needs and goals

• Provided emotional support to patients and their families during challenging times

• Administered medications according to physician instructions while adhering to proper dosage guidelines

• Assisted in meal planning, preparation, feeding assistance, dietary restrictions adherence, and monitoring fluid intake of patients as required by their health conditions

• Performed light housekeeping duties such as laundry, dishwashing, tidying up patient's living space for a comfortable environment

• Aided in wound care management including cleaning wounds under supervision from nursing staff

• Closely monitored medication supplies for expiration dates or low stock levels; promptly restocked medications when necessary

• Assisted patients with range of motion exercises to maintain or improve their physical mobility

• Provided transportation for patients to medical appointments, therapy sessions, or social outings as needed

• Supported patients in maintaining personal hygiene, including oral care, grooming, and toileting assistance

Server

Flying jay-Gulfport, MS

May 2009 to September 2009

• Showcased daily breakfast, lunch, and dinner features, detailing key cuisine elements and recommended wine and spirit pairings

• Demonstrated exceptional multitasking skills during peak hours, accurately managing XX tables

• Assisted in the organization and execution of private events, ensuring exceptional service and customer satisfaction