Change Management Business Process

Professional Profile

Strategic and operational leader in organizational transformation processes through business process management and improvement, change management, project management and high-performance team development, using different approaches and experiences in mentoring and coaching. Effective at working within a highly matrixed environment with global, regional, and local levels as well as multicultural teams. This experience has contributed to flawless execution in high impact projects and business improvements at the organizations. Have served as a professor at private and public Universities for undergraduate and MBA courses. Fluent and proficient in English, Portuguese, and Spanish.

Core competencies and skills:

-Process management & improvement - Organizational and personal mentoring & coaching

-Change leadership and management - High performance team development.

-Project management - Proactivity, flexibility, and adaptability

-Innovation and creativity - Prospective and strategic mindset

Labor History

Employee Fund, Fedejohnson.

Board of Directors member, VP March 2022 – March 2025

Board of Directors, President March 2014- January 2021

Led the strategic direction process, sponsoring change initiatives, process improvement and high impact projects, generating benefits for more than 2,300 associates and their families, including 24 employees, and resulting in credits of + USD 1.0 million per year, as well as a double digit of growth in most of KPIs performance.

CENIT- ECOPETROL

Digital Transformation Change Management Lead June 2021 – to May 2024

Responsible for leading the strategy and change management, communication & training plan for high impact digital projects in Cenit Ecopetrol, as well as key initiatives for the digital transformation across the company. My current contract is through the services under Michael Page, in partnership with Everis, NTT Data, Stefanini, and McKenzie consultants.

Johnson & Johnson

Business Process Sr Manager - Global Services Human Resources January 2015 – January 2021

Responsible for leading the end-to-end process review, improvement, and documentation, also for coordinating the LATAM Global Services HR Project Portfolio to support the new HR Model and information system implementation.

Conducted 22 E2E process workshops in preparation to the HR Workday system implementation across LATAM.

Coordinated the Regional Global Services HR Project Portfolio generating + 450,000 USD of savings/cost avoidance.

Led the Veeva Program implementation for LATAM region (13 countries). Served as a project manager to the global automation initiative for employee data, generating + 150,000 USD of savings/cost avoidance.

Oriented the Credo action plan (Corporate philosophy, principles, and values) to the LATAM region, integrating all countries in only one voice, creating mentoring and coaching program, generating employee satisfaction index>80%.

Managed the GROW GSHR LATAM program, talent development strategy, resulting in 14 assignments during 2020.

Designed and led the mentoring-coaching program for GSHR LATAM, serving as a mentor/coach for +100 people.

Process Improvement Manager. Global HR Operations June 2013 - January 2015

Responsible for giving support to the Global HR Operation and HR Governance teams in the Global HR Workday system implementation. Escalating and solving issues through the cases, do follow up and generate reports.

Managed change requests to system configuration for all countries around the world (4 regions), creating and escalating cases, achieving 80% of change requests implemented on necessary timing.

Coordinated activities with global teams in USA and India, creating reference guides and necessary documentation through the Remedy System to implement change requests in SAP HR.

Labor History

Global HR Operations Manager January 2012 – May 2013

Responsible for the global service level agreements and performance credit process for LATAM, EMEA, ASPAC & NA.

Coordinated the overall SLA management activities in compliance to the global contract between Johnson & Johnson and NorthgateArinso, escalating and solving issue for each country.

Facilitated the improvement process and transition related to Convergys, the global third-party vendor for HR services, regarding purchase order, invoicing and payment for more than 100 legal entities at country level, reducing the cycle time, less bureaucracy and issue resolution.

Led the transition project for LATAM region related to the contract termination with NorthgateArinso, the global outsourcing for HR Services. As part of the global governance team, solved +500 action items.

Regional HR Operations Manager for LATAM. June 2008- December 2011

Coordinated the regional governance implementation for the HR Operations team, facilitating the issue resolution, timely response to the local requirements and compliance policies accomplishment.

Managed the new invoicing system implementation to the global outsourcing of HR Services.

Regional Change Management & Communication Lead for Global HR Transformation. June 2006 – May 2008

Led the change strategy and activities in support of the global human resources transformation project (GHRT) and the workstreams implementation for the 3 organization sectors.

Coordinated the regional communication strategy and activities for the project, ensuring integration with other initiatives, facilitating workshops and events. Collaborative work with global teams of Tower Perrin and Deloitte.

Change and Communication Lead for Colombia. SAP Implementation. January 2004 - June 2005

Designed and conducted the change and communication strategy and plan to implement the SAP system at the company, including in it: Stakeholders, Risks, Training, Organizational Design and Team Building.

Business Competitiveness International Assessment. May 2005- May 2006

Led the overall activities for the business competitiveness international assessment according to the global standards of process excellence (PE), facilitating the process for more than 1,200 employees and preparing the suppliers and customers to the site visit. Colombia achieved the Silver Award from Corporate for the first time.

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Process Excellence Coordinator / Business Process Manager. January 2001- April 2006

Conducted 5 self-assessments for J&J Colombia. Management Action Plan defined and implemented with periodic follow up at Executive Committee. The company received two PE Bronze Award from Corporate on this period.

Served as an International Examiner for competitiveness assessment to the following companies: J&J Brazil in May 2006, Janssen-Cilag Brazil in Abril 2004 and PSGA, Somerset, New Jersey in December 2003.

Facilitated strategic planning, process management and change management workshops for Colombia, Ecuador, and Peru, to implement the BPCS ERP.

Structured and delivered process excellence training to the entire company: Leadership Orientation, Six Sigma Green Belt, Six Sigma Black Belt, Lean Thinking, Design Excellence for Products, Processes and Services.

Regional Change Management Team Member. Alliance Project. August 1999- December 2000

ERP SAP Brazil, Regional Process Model Implementation. Sao Paulo – Brazil

Information Management Team Member June 1998- August 1999

Finance. Organization and Methods Head, Audit Team Member March 1995- June 1998

American Home Products - Whitehall Robins Laboratories. June 1989- February 1995

Manufacturing Plant Manager for Oral Hygiene and Pharmaceutical, in charge of + 220 people.

Manufacturing Engineer for the Production and Packaging Plants.

Manufacturing Head for Oral Hygiene and Toiletries plants, in charge of + 110 people.

Manufacturing Lead for Oral Hygiene Plant, in charge of + 50 people.

Organization and Methods Head.

Manufacturing Manager Assistant.

Editorial Prensa Moderna. Personnel, selection and hiring assistant January 1987- December 1988

Teaching Experience

Universities: Autónoma de Occidente, Javeriana and del Valle. Professor. June 1987 to date

Courses - MBA (Master of Business Administration): Leadership, Directive and Managerial Skills. Manufacturing Management, Total Quality Management, Computer Programming, Change Management and Process Management.

Academic Education, Professional Development, Languages, Affiliations

Academic Education

Master of Business Administration (MBA). Universidad del Valle, Cali – Colombia

Emphasis in Human Resources and Information System, 1996

Industrial Engineering. Universidad Autónoma de Occidente, Cali – Colombia

Emphasis in Human Resources and Information System, 1989

CAP, Organizational Instructor. SENA, Cali-Colombia

Emphasis on pedagogy to the teaching-learning processes at the organizational and academic level, 1993.

Professional Development and Education

Prosci Certified Change Practitioner, Adkar Model. Colombia

Management 3.0, Certified by NTT DATA Colombia

Lean Change Management Agent Certification, Lean Change Management Association

Organizational Agility to enable the digital transformation and innovation, NTT DATA Colombia

Lean Change Management, NTT DATA Colombia

Design Thinking, J&J Colombia, Bogotá.

Workday Training, New Jersey, USA

Change Management. Ernest & Young. Sao Paulo, Brazil 2000; New Brunswick, NJ-USA.

Whole Brain Dominance Instrument – Hermann International, New Brunswick, NJ.

Management Fundamental. Learning Lab, Miami USA.

Coaching & Mentoring Process, J&J Corporate, J&J Colombia, Cali.

First Line Leader II: Leading for Results Phase 2 Workshop. New Brunswick, NJ.

Project Management. Johnson & Johnson Corporate, Latinoamérica. FPX J&J Brazil.

Lean Thinking – Value Stream Mapping, Design Your Lean Supply Chain, Johnson & Johnson.

How to Apply Training. Princeton, New Jersey USA.

Black Belt in Six Sigma. Johnson & Johnson Latino América.

Design Excellence Services & Processes Training, Princeton, NJ. USA.

Competitiveness Assessment International Examiner Training, Miami USA.

Green Belt in Six Sigma. Johnson & Johnson Brazil, Sao Jose Dos Campos, Sao Paulo

Languages

English – proficient / fluent

Portuguese – proficient / fluent

Spanish – Native

Affiliations / Membership

Johnson & Johnson Employee Fund, FEDEJOHNSON. Associate by extension, consultant, and assessor.

Business Administrator and Engineer National Association.

Employees Fund National Association, ANALFE. Consultant, panelist, and speaker.

Cooperativas Association, CONFECCOOPVALLE. Consultant, panelist, and speaker.

Member of Group LIDERAZGO DEL SER. Coordinator, consultant, panelist, and speaker.

Member of the alumni association, AUTONOMA DE OCCIDENTE UNIVERSITY. Panelist and speaker.

Additional Information

Co-founder and coordinator of the multidisciplinary group Leadership of Being

Former board of directors’ president for Fedejohnson. Current board member. Johnson & Johnson Employee Fund

ACG LCC, New Jersey USA. Consultant and coach

El Atlakat Salvadoran Restaurant, Miami USA. Consultant, mentor and coach

GAC Building Services, Weston USA. Consultant and coach

Silva & Solutions Corporation. Consultant. CPA. Consultant and coach

Image Award received from Johnson & Johnson headquarters by the leadership and development of the managerial tools: Business system and processes and Benchmarking for LATAM Southern cone countries.

Francisco Diaz Chávez Cali, Valle del Cauca- Colombia LinkedIn: www.linkedin.com/in/franciscodíazc Mobile: +57 (312) 588- 3047

email: ******************@*****.*** Mobile: +1 (908) 880 - 4065

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