Customer Service Data Entry
Resume:
SHANNON
HAUSAUER
***********@******.***
Fargo, ND 58103
Highly skilled CSR Intake Representative 2 with experience in providing exceptional customer service and resolving complex issues. Proficient in data entry and analysis, with excellent communication and problem-solving skills. Demonstrated ability to exceed performance metrics and meet customer satisfaction goals. PROFESSIONAL SUMMARY
SKILLS
• Accounts Payable
• Property Leasing
• Accounting
• Management
Administrative Experience (10+
years)
•
• Office Management
• Human Resources (10+ years)
• Property Leasing (3 years)
• Accounts Receivable
• Property Management (3 years)
• Event Planning (10+ years)
• Time management
• SharePoint
• Office experience
• Microsoft Office (10+ years)
• Analysis skills
• Communication skills (10+ years)
• Customer service (10+ years)
• English (10+ years)
• Microsoft Outlook
• Microsoft Excel (10+ years)
• QuickBooks
• Payroll
• Bookkeeping (3 years)
• Fair Housing Regulations
• Tax Experience (3 years)
• Research
• Typing (10+ years)
• Recruiting (3 years)
Area Vocational Technical Institute
(AKA Northland Technical College)
01/1989
EDUCATION
Prairie Property Management - Owner/Operator
Grand Forks, ND • 05/1995 - 01/2000
Maximus Call Center - CSR - Customer Service
Representative/Webchat Customer Service Representative London, KY • 06/2022 - 08/2023
Shannon's Daycare - Owner/Provider
Grand Forks, ND • 01/2005 - 05/2022
LM Glassfiber - Administrative Assistant to the CEO/Call Service Representative/Quality Maintenance Assistant
Grand Forks, ND • 01/2001 - 12/2006
Protransport & Leasing - HR Director/Call Service
Representative/Quality Control (Log books)
Grand Forks, ND • 01/1999 - 12/2001
WORK HISTORY
• Oversaw multiple properties in the Grand Forks region.
• This included handling rents, repairs, complaints and move in/outs
• Delivered high-quality customer support.
• Answer calls
Provided information on Medicare by leveraging knowledge and scripts.
•
Ensured compliance with HIPAA laws to maintain beneficiaries' privacy.
•
Launched in-home daycare to cater to local parents' childcare needs.
•
Designed schedules integrating crafts, educational activities, naps, playtime and balanced meals.
•
Progressed from LM receptionist role to administrative assistant position for CEO.
•
• Executed daily tasks essential for CEO's operations. I began my career as the receptionist and worked my way up to HR Director for the company
•
• Handled sensitive company personnel records.
Medical and Legal Secretary
Certificates
Grand Forks Central High School
Grand Forks, ND • 05/1987
High school diploma
Yorhom Medical Essentials/Corner Home Medical - Intake Representative
Grand Forks, ND • 08/2023 - 07/2024
Majors Medical Supply - CSR Intake Representative 2 (Work From Home)
Oklahoma City, OK • 07/2024 - Current
Acted as liaison enhancing collaboration between clients and healthcare providers.
•
Provided clear and concise service information quickly reducing wait times.
•
Addressed and settled complex issues with professionalism and empathy.
•
Provided a positive experience for every caller despite heavy call loads.
•
Processed DME Intake orders for CPAP Resupply, O2 Resupply, Walkers, Breast Pumps, Rollators, crutches, canes and many other miscellaneous orders.
•
• Entered New Customers into Brightree Program
• Checked Patient Insurance Eligibility
Gathered Documents such as prescriptions/Progress Notes (F2F Notes) to ensure Patient eligibility for DME Equipment orders
•
Processed Insurance Prior Authorizations through Medicare, Medicaid, Availity and other Insurance provider portals
•
Accessed Epic to get Patient Documentation as needed to process DME orders effectively and Efficiently
•
• Enhanced collaboration between clients and healthcare providers. Provided clear and concise service information quickly reducing wait times.
•
Addressed and settled complex issues with professionalism and empathy.
•
Provided a positive experience for every caller despite heavy call loads.
•
Processed DME Intake orders for Hospital Beds, Commodes, Wheelchairs, LAL mattresses, O2 Resupply, Walkers, Breast Pumps, Rollators, crutches, canes and many other miscellaneous orders.
•
• Entered New Customers into a Brightree Program
While working we stopped using the Brightree Program and trained on a new DME Intake Program called Bonafide
•
• Checked Patient Insurance Eligibility
Gathered Documents such as prescriptions, Progress Notes (Face to Face Notes), Nutritional Assessments and Wound Documentation to ensure Patient eligibility for DME Equipment orders
•
Processed Insurance Prior Authorizations through Medicare, Medicaid, Availity and other Insurance provider portals
•
Accessed Epic to get Patient Documentation as needed to process DME orders effectively and Efficiently
•
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