It Support Customer Service

Angela Gunter

High Point, North Carolina 336-***-**** ***************@*****.*** www.linkedin.com/in/angela-gunter Recently completed an intensive IT program focused on developing skills in technical support to obtain the Google IT Support Professional certificate. 8+ years in customer service has led to developed skills in excellent communication and problem-solving. Passionate about problem-solving and helping others through their IT headaches RELEVANT SKILLS

Technical Support & Troubleshooting • Ticketing System • User Training & Support • Operating Systems Installation • Software Installation & Configuration • Customer Service • Windows • Linux • Domain Name System (DNS) • Networking • System Administration • Database Management • Documentation and Ticketing EDUCATION, CERTIFICATES, & CERTIFICATIONS

Merit America • Virtual 02/2024

Google IT Support Professional Certificate (01/2024)

● Skill development includes troubleshooting, customer support, networking, operating systems, systems administration, and security — all the fundamentals of IT support that are critical for success in the workplace; comparable to the latest CompTIA A+ certification

Additional Skill Development

● Completed hands-on coursework covering Microsoft 365, Windows 10, Spiceworks ticketing system, and fundamental cloud concepts

Hospitality S.T.A.R.T • Blk Mnt. NC 05/2019

● Completed the comprehensive Hospitality S.T.A.R.T. program which provided a specialized curriculum focused on developing essential skills in various areas of the Hospitality industry covering fundamentals like customer service, teamwork and problem-solving.

RELEVANT EXPERIENCE

Housekeeper • Quality Inn and Suites, Archdale NC 04/2023-08/2023

● Consistently achieved a 95% customer satisfaction rating on Quality Inn and Suites website, demonstrating my commitment to providing top-notch service, leading to repeat business

● Performed meticulous inspections of all linens, using close attention to detail; resulting in no spots or stains overlooked

● Reported maintenance issues or potential improvements to the management promptly. Ledding to resolution of small issues before they escalated, showcasing initiative and a proactive approach; contributing to a smoother guest experience

● Achieved and consistently maintained the hotel's high cleanliness standards for 15+ rooms per day, resulting in an improved guest experience and contributing to positive online reviews Cashier • Fast Fuel, High Point NC 10/2022-07/2023

● Demonstrated exceptional communication skills by effectively addressing customer concerns, explaining complex technical concepts in a simple and concise manner, leading to a 20% reduction in customer complaints.

● Exhibited exceptional professionalism and a positive attitude, contributing to a friendly and welcoming atmosphere for customers, leading to a 15% increase in repeat business

● Managed cash handling responsibilities with utmost accuracy, consistently achieving 100% balancing of cash registers, ensuring financial accountability and minimizing errors. ADDITIONAL EXPERIENCE

Server • Elizabeth’s Pizza, Greensboro, NC 08/2019-02/21

● Employed troubleshooting skills to identify and handle customer complaints and requests, honing exceptional problem-solving skills, resulting in 95% customer satisfaction

● Collaborated with other servers, cooks, and cashiers in order to prioritize customer overall satisfaction fostering strong communication and teamwork skills

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