Customer Service Call Center
Resume:
Shimika Wallace
Strive to survive
Tucson, AZ ***11
***************@*****.***
Professional Summary
Exceeded sales goals for the overall store in 2016 Recognized by manager for outstanding customer service Strong background in leadership skills utilizing online manuals Delivered consistent revenue growth
Authorized to work in the US for any employer
Work Experience
Call Center Representative
Parker Consulting-Tucson, AZ
June 2024 to 2025
I answered call and took brief survey as well as helped others with individual on the phone. Houskeeping
Ramada Inn-Underpass, AZ
June 2023 to July 2024
· Wash dishes and clean kitchens, cooking utensils, and silverware
· Replace light bulbs
· Disinfect equipment and supplies, using germicides or steam-operated sterilizers
· Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met
· Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts Sales Associate
Goodwill Industries-Tucson, AZ
April 2021 to February 2022
I greeted customers as they walked in I also took products out from the back to the front of the store and I would tag the products as well I also broke down boxes Cashier
Circle K-Tucson, AZ
December 2016 to November 2018
· Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems
· Determine charges for services requested, collect deposits or payments, or arrange for billing
· Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
· Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods
Guest Service Representative
SMG Corporate Services-Tucson, AZ
March 2018 to September 2018
Greeted customers helped them to there seats if need be and also I helped the elderly with there tickets I also cleaned the row and wiped down all the seats! Education
High school diploma
salvation army-Prince, WV
Skills
• Organizational skills
• English
• Cleaning
• Customer service
Certifications and Licenses
Driver's License
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