Maintenance Manager Help Desk
Resume:
CHRISTOPHER
CARPENTER
IT Specialist
Shelby, NC 28152
********@*****.***
LinkedIn (https://linkedin.com/in/chris-carpenter-bs-cs)
PROFESSIONAL SUMMARY
Results-driven IT & Maintenance Manager with a track record of leading digital transformation initiatives in manufacturing and technical environments. Spearheaded the full deployment of a custom ERP and CMMS platform, increasing operational efficiency and data integrity. Adept at secure database design, network management, and PLC automation. Passionate about leveraging technology to optimize workflows and ensure continuity across IT infrastructure. Strong leadership, hands-on support, and a continuous improvement mindset define my approach to IT operations.
TECHNICAL SKILLS
Networking & Security: Firewall Configuration, Active Directory, Intrusion Monitoring, Endpoint Security, TCP/IP, Windows Server, Linux Administration, Data Security
Systems & Platforms: ERP/CMMS Implementation, Database Management (MySQL), Help Desk Tier 1–2, Secure File Sharing, System Deployment, Cloud Migration, Software Development and Design
Automation & Controls: PLC Programming (Siemens, Allen Bradley, Click), Digital Tool Integration, Manufacturing Workflow Automation
Compliance & Documentation: HIPAA-Awareness, Healthcare IT, Health Services, Secure Database Design, Technical Documentation, Access Control Systems
CERTIFICATIONS
CompTIA Security+ – In Progress
Microsoft Certified: Azure Fundamentals – Planned
Linux+ – Planned
PROFESSIONAL EXPERIENCE
IT & Maintenance Manager
FMS Enterprises – Lincolnton, NC Feb 2022 – Present
Designed and implemented a full-stack ERP and CMMS platform, digitizing all production, asset, and maintenance records and improving data integrity by 60%.
Managed complete IT infrastructure including firewalls, user permissions, and endpoint security across Linux and Windows systems.
Reduced equipment downtime by 30% through automation of manufacturing workflows using PLC programming and troubleshooting.
Developed secure, role-based MySQL databases to support HIPAA-aligned data governance and compliance.
Led facility upgrade projects, collaborating with cross-functional teams to ensure technology integration and scalability across a cloud environment.
Provided Tier 1–2 support and resolved 95% of IT issues within 24 hours, maintaining business continuity.
Mobile Technician
Bill Bryan Chrysler Dodge Jeep – Fruitland Park, FL Oct 2019 – Feb 2022
Diagnosed and updated embedded automotive computer systems, ensuring firmware security and system accuracy.
Updated company database with detailed repair and customer interaction logs, improving workflow transparency.
Supported early digital integration of repair documentation, enhancing customer service and technical records.
IT & Technical Roles (Freelance/Contract)
Various Clients Jan 2015 – Dec 2019
Installed and maintained custom inventory systems using SQL-based solutions across retail and industrial settings.
Delivered on-site and remote support for network setup, device hardening, and security configuration.
Deployed POS and e-commerce systems, implementing access control and automated backup strategies.
Participated in large-scale IT projects including server migrations and network infrastructure overhauls.
SELECTED PROJECTS
ERP/CMMS Development: Engineered a secure, cloud-accessible ERP system for manufacturing operations, adaptable to healthcare record and asset management.
PLC Automation: Translated manual processes into automated workflows via PLCs, reducing operator errors and increasing throughput.
Linux Server Administration: Managed multi-user Linux environments with file-sharing permissions and security protocols, simulating healthcare IT conditions.
EDUCATION
B.S. in Computer Science – Cyber Security Undergraduate
University of Phoenix – Online Completed: Feb 2023
LANGUAGES
English – Native
Contact this candidate