Customer Service Data Entry

Latarsha Alexander

Healthcare Support & Customer Service Professional

Jackson, MS · ********.*********@******.*** · 601-***-****

SUMMARY

Experienced professional with a background in healthcare, remote support, and administrative operations. Skilled in timekeeping, record handling, data entry, and regulatory compliance. Known for delivering compassionate service, maintaining confidentiality, and adapting quickly to systems like CRM, EHR, and Microsoft Office. Now seeking to apply these skills in a Clerical Support role within an energy or operations environment.

CORE COMPETENCIES

Patient Communication & Prescription Support

Medical Records Handling

HIPAA Compliance

Remote Call Center & Chat Support

Conflict Resolution

CRM Tools (Salesforce, Zendesk)

Staff Supervision & Training

Process Improvement

Electronic Health Records (EHR)

Telehealth Platforms

Microsoft Office

Data Entry

PROFESSIONAL EXPERIENCE

Customer Service Representative Alorica – Remote July 2024 – March 2025

Handled 50+ customer inquiries daily via phone, chat, and email with efficient, empathetic service.

Utilized CRM tools to document customer interactions and update account information.

Assisted with quality assurance audits to improve service outcomes.

Chat Support Representative Call Front Door – Remote May 2023 – May 2024

Delivered real-time live chat support with strong product knowledge and troubleshooting skills.

Maintained accurate CRM logs and handled sensitive information per privacy protocols.

Worked with cross-functional teams to escalate and resolve complex issues.

Director III / Supervisor Mississippi State Veterans Home – Jackson, MS Dec 2005 – May 2024

Supervised 15+ staff to ensure quality patient care and regulatory compliance.

Led training sessions, performance reviews, and daily operations management.

Oversaw patient engagement, records updates, and incident reporting processes.

Pharmacy Technician Walgreens Pharmacy – Jackson, MS Oct 1998 – Dec 2005

Processed high-volume prescriptions following HIPAA and safety standards.

Supported pharmacists with inventory, administrative tasks, and customer inquiries.

Guided patients on insurance and medication-related concerns.

• 15+ years’ combined experience in customer service, supervision, and records management.

• Proficient in Microsoft Word, Excel, Outlook; familiar with CRM and EHR platforms.

• Skilled in time entry, scheduling, invoice tracking, employee onboarding, and file audits.

• Proven history of handling confidential information in compliance with HIPAA and organizational policies.

• Adaptable, reliable, and available for flexible shifts or emergency support as needed.

Target Role: Clerk Specialty Candidate

EDUCATION

Associate of Science – General Studies

Hinds Community College Jackson, MS Sep 1998 – May 2000

CERTIFICATIONS & LICENSES

Licensed Pharmacy Technician, State of Mississippi

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