Customer Service Sales Associate
Resume:
Sonia Dudley
Lubbock, TX *****
***********@*****.***
Professional Summary
Proven to excel in customer-focused roles, I leveraged my computer knowledge and exceptional service skills at Briggs Inc. to significantly enhance customer satisfaction. A fast learner and dependable team player, I consistently met sales targets and thrived under pressure, demonstrating a remarkable ability to resolve complex issues and build lasting customer relationships.
Skills
Great customer service
Fast learner
Dependable Punctual
Computer knowledge
Can Work well under pressure
Education
May 1983
Lubbock Cooper Lubbock, TX
Diploma Required
Work History
January 2022 - July 2024
Briggs Inc. - Lubbock, TX
Customer Sales and Service Expert
Enhanced customer satisfaction by addressing inquiries and resolving issues promptly and professionally.
Handled calls promptly and with courteous professionalism.
Maintained high levels of customer retention through exceptional service and follow-up communication.
Conducted product demonstrations to showcase features, benefits, and value propositions to potential customers.
July 2020 - October 2021
Tractor Supply Company - Andrews, TX
Retail Sales Associate Cashier
Maintained a clean and organized store environment, contributing to a positive customer experience.
Helped customers complete purchases, locate items, and join reward programs.
Handled high volume transactions during peak periods without compromising service quality or accuracy.
Operated POS terminals and cash drawer balancing.
Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
Assisted customers by answering questions and fulfilling requests.
Streamlined checkout process for customers, reducing wait times and enhancing overall shopping experience.
Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
Managed returns and exchanges, resolving customer issues promptly and professionally.
Provided expert product knowledge to customers, guiding them towards suitable purchases that met their needs.
Upheld store appearance standards by restocking merchandise quickly and neatly organizing shelves/displays while also performing routine cleaning duties.
Conducted efficient cash handling processes, minimizing discrepancies and ensuring accurate financial records.
January 2018 - July 2021
Porters Grocery Store - Andrews, TX
Cashier
Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Assisted customers with returns, refunds and resolving transaction issues.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Stocked, tagged and displayed merchandise as required.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Handled multiple payment methods securely, minimizing discrepancies and potential losses.
April 2014 - September 2016
Convergys - Lubbock, TX
Call Center Representative
Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
September 2012 - August 2014
Dependable Parts - Hobbs, NM
Sales Associate and Parts Delivery
Assisted customers in selecting products to enhance shopping experience and drive sales.
Achieved sales goals by effectively engaging with customers and identifying needs.
Enhanced product visibility through strategic merchandising and display setup.
Improved customer satisfaction by providing attentive and personalized service.
Resolved customer complaints promptly, enhancing overall service quality.
Maintained a clean and organized sales floor to promote a welcoming environment.
Offered product recommendations to boost add-on sales and increase revenue.
Collaborated with team members to achieve store sales targets and objectives.
Increased customer loyalty by establishing rapport and building long-term relationships.
Delivered exceptional customer service, exceeding expectations in a fast-paced environment.
Assisted in promotional activities to highlight store offerings and attract customers.
Developed product knowledge to better assist and inform customers.
Supported management in implementing store policies and procedures.
Contributed to a positive team environment, fostering cooperation and productivity.
Handled returns and exchanges efficiently to maintain customer satisfaction.
Engaged with customers to gather feedback and suggest improvements.
Demonstrated flexibility in adapting to changing customer needs and store demands.
Built relationships with customers to encourage repeat business.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Provided positive first impressions to welcome existing, new, and potential customers.
Engaged with customers to build rapport and loyalty.
Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Engaged with customers to effectively build rapport and lasting relationships.
Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Collaborated with team members to achieve monthly sales targets.
Increased customer loyalty with personalized shopping experiences and attentive service.
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