Project Manager Program

MICHAEL DOZIER

424-***-**** • *.******@******.*** • Dana Point, California, 92629, United States • Open to Remote • Open to Relocate • Open to Hybrid • Open to Travel • Open to On-Site • LinkedIn • Website Program Manager

Dynamic executive with extensive experience in managing IT teams of up to 30 and overseeing budgets up to $350M. Proven expertise in driving strategic initiatives and achieving key milestones across media, cloud services, and digital platforms. AWS-certified Solutions Architect skilled in integrating legacy systems with modern IT infrastructures such as Monday.com. Known for delivering innovative, user-centric solutions by leveraging emerging technologies and implementing best practices. A collaborative leader with a track record of: Enhancing content delivery, resulting in a 25% increase in audience engagement and a 30% growth in social media followers. Advancing cloud security measures, achieving a 30% reduction in breaches, a 15% decrease in downtime, and a 95% compliance score. Developing and executing certification programs that increased employee participation and improved product quality assurance. Executing video streaming improvements, increasing quality by 20% and reducing buffering times by 15%. Implementing agile methodologies that enhanced product time-to-market by 30% and improved project predictability by 20%. Skilled in creating comprehensive project plans and defining business requirements to ensure project support and success, demonstrating strong business leadership as a Program Manager for Project Managers.

PROFESSIONAL EXPERIENCE

Los Angeles County Employee Retirement Association (Milestone Tech), United States Sr. Program / Project Manager Service Delivery, Pasadena 2021 - Jun 2025

Provided video solutions architect for CDN deliveries, content, and asset Management (CMS, AMS). Designed triage methodologies to troubleshoot and isolate network issues within the national footprint. Wrote specific Test plans for Interoperability testing utilizing digital platform architecture. Implemented Enterprise support (ServiceNow) ITAM, CSM, ITSM, GRC and CMDB as part of strategic project plans and milestones, demonstrating business leadership skills, reducing response times by 40% and enhancing incident management efficiency.

Boosted team compliance and project support alignment by 50% by developing internal curriculum for PMO policies and procedures, including key project milestones.

Provide feedback to Engineers regarding individual performance, productivity, and achievement of key project milestones.

Created process maps and workflows using Lucidchart, Miro, and Visio to improve operational efficiency and project integration with enterprise systems.

Utilized Google Workspace (Docs, Sheets, Slides, Drive) for seamless document collaboration and project tracking. Implemented and customized Monday.com to streamline project tracking, team collaboration, and reporting, ensuring alignment with business requirements.

Drafted and evaluated RFPs, RFIs, and SOWs, facilitating the selection of optimal vendors and ensuring alignment with project requirements, which enhanced the strategic objectives of the organization. Collaborated with stakeholders on joint operations such as zero emission and power grid transportation electrification and associated AI Tooling. Deliver programs within the constraints of scope, quality, time and budget and under circumstances involving multiple moderate-probability, moderate-impact risk factors. Managed tasks and workflows using Jira and Confluence, optimizing Agile and Scrum project management strategies for enterprise-level projects.

Led Agile and Scrum teams in delivering data analytics and big data solutions for enterprise clients, focusing on strategic business requirements. Program-level strategic planning, interaction with executive level management, complex issue resolution, communications and team building skills. Data Center Management, migrations, Network and Power enhancement, ensuring integration with enterprise systems and strategic objectives.

Process and procedural improvements for ITSM and SDLC utilizing Six Sigma methodologies, aligning with business administration standards and strategic project goals. Saw a 35% increase in operational capacity, by leading Project Managers in facilitating international expansions and platform launches, showcasing strong business leadership and strategic planning. Provide individual coaching to Team members regarding performance and productivity, focusing on project management methodologies. Oversight of project scope definition and management, requirements gathering and documentation, time estimating, project schedule development and tracking, project budget management, project status reporting, issue and risk management, contingency planning, customer interaction, and communications across multiple organizational levels. Monitoring feedback channels and ensuring feedback is reviewed with the Team as necessary, aligning with project support goals and strategic objectives.

Scheduling and coordinating the services according to the client’s project assignments and scheduling, ensuring integration with business requirements and strategic initiatives. Identifying and coordinating Team count increases / decreases as the Client requires and other assigned activities, aligning with project strategies and enterprise goals.

Provide quality assurance and update process documents and relative knowledgebases in adherence to the client environment, ensuring project management standards and strategic alignment. Perform initial discovery with Client to review elements of Client’s environment, perform RACI matrix with Client, and establish reporting structure and cadence. Furnish a knowledge transfer of the Client’s tools, processes, and procedures, ensuring project tracking and alignment with enterprise strategies. Provide escalation assistance to Engineers when necessary and necessary reporting to Clients of Intervention, aligning with business leadership goals and strategic objectives. Constructive feedback to Engineers regarding individual performance and productivity, focusing on strategic project milestones.

Oversaw and Participated in Technology selection, configuration, and architecture of Metropolitan, Wide Area, and Local Area Network Networks (HP/Aruba, Alcatel, and Cisco with State Universities, Superior Court) Fiber Optic Cabling, ATM, 40GB Ethernet, CWDM, DWDM Transport, VoIP, Public Address Systems, Camera Systems, and Physical Intrusion Systems for implementation, Deployment and Refresh, ensuring integration with enterprise systems and strategic initiatives.

Responsible for all phases of upgrade/construction activities, including but not limited to Design, Installation/Configuration, Quality Assurance, Budget Management, invoicing, vendor management, and Final Closeout, ensuring alignment with project management strategies and strategic objectives. Creation of internal content for Knowledge Management System (KMS) streaming Service for County Employees

(recorded Board Meetings and Training)

Meta, United States (Remote)

Sr. SDM Information Security Manager CISM (Contract), Los Angeles, CA Apr 2019 - Dec 2021

Oversaw a 25-member team, managed an $8M budget, steered business strategy and cross functional initiatives, and leveraged data insights for strategic decisions. Oversaw highly visible data and InfoSec, SecOps, Azure, and AWS Security platforms. Key Skills: Cross-Functional Leadership, Data-Driven Decision Making, Strategic Communication, Project Execution, CSAT, Customer Feedback Mitigation Strategies, Project Plan Data Center Migrations, vxLAN implementations, Power sourcing through new technologies (solar batteries) Enhanced user engagement by 25%, exceeding the 20% goal, via AI-driven recommendations and gamified experience, impacting user interaction positively.

Established platform-wide strategies for feature development, demonstrating business leadership skills and garnering executive recognition in a competitive market.

Facilitated interactive remote collaboration workshops utilizing Miro, which enhanced cross-functional team alignment by 30% and improved project planning efficiency.

Oversight of project scope definition and management, requirements gathering and documentation, time estimating, project schedule development and tracking, project budget management, project status reporting, issue and risk management, contingency planning, customer interaction, and communications across multiple organizational levels. Designed and executed enterprise Cloud and ML infrastructure, Data Storage and Engineering infrastructure Led user feedback campaign, integrating surveys and focus groups to align feature enhancements with user expectations, bolstering satisfaction and Consumer Products Licensing Monitor Regression and Mitigate associated Tasks, system implementation to track and manage open regression tasks across platforms, ensuring a 90% TAT resolution rate within two weeks. Dashboard development to improve metadata accuracy, and streamline communication channels, with bi-weekly reviews to monitor progress and accuracy. Maximize adoption of Infra Cloud Unified Tooling, change management for monthly escalation, budget and capacity operations, Respond to Ad-Hoc Capacity Requests, Established an intake process for any and all resources, published guidelines for communicating the new intake process to Support Package deliveries (Boot, Hypervisor, USB, PCIe, Buses, Storage, SoC Infrastructure, PMIC..) for Core Platform team Cross functional data project management, Vendor management, Business Intelligence and Data modeling. Worked with Meta Sourcing, Privacy and Reality Labs team to execute new data contracts and renewals in a timely fashion. Facilitated scoping discussions for complex contracts, along with the proper sourcing and Configuration of ServiceNows SecOps and GRC modules

Spearheaded analytics-driven strategy, unveiling user patterns, informing feature enhancements, and contributing to longer session durations, aligning with enterprise goals. Designed swimlane diagrams, flowcharts, and SIPOC models to streamline business processes and team collaboration, ensuring integration with project plans. Led infrastructure projects including network/telephony refreshes, office expansions, MPLS migrations, and data center builds Vendor Management:Tracked open issues and action items with current and prospective vendors. Business Development: Research and evaluate new data sources and perform outreach to maintain a pipeline of new vendors to meet future data needs for PS

Garnered executive recognition and established strategies as platform-wide models for feature development, demonstrating impactful leadership in a competitive market. Process and procedural improvements for ITSM and SDLC utilizing Six Sigma methodologies, ensuring alignment with business administration standards.

Implemented efficiency measures, including cache size reduction, Network provisioning template renewals, resource optimization, and data management improvements, leveraging existing initiatives and Monitored progress bi-weekly to avoid hard enforcement actions.

Implemented and customized Monday.com to streamline project tracking, team collaboration, and reporting. Knowledge of networking technologies and protocols (BGP, EVPN, MPLS, IPSec, GRE, routing protocols, DNS, RADIUS, 802.1x) & of configuring data center and service provider routers, switches, firewalls Knowledge of DCN and experienced in DCN installation, migrations, and upgrades, Juniper, Ciena, Infinera, Cisco, Arista and ZPE systems (Network Deployment)

NBCUniversal, United States (Remote)

Sr. Infrastructure Project Manager, Studio City, CA Apr 2018 - Apr 2019

Led a 25-person team, managed a $220M budget, optimized content delivery, and fostered industry-leading innovations. Key Skills: Content Strategy, Cross-Functional Collaboration, Influencer Partnerships, Technology Adoption, Project KPIs Increased audience engagement by 25%, and viewership spiked within six months through a revitalized content strategy aligned with business requirements and consumer Products Licensing Boosted social media following by 30%, securing influencer partnerships and elevating brand presence and audience reach.

Leveraged BPMN (Business Process Model and Notation) for standardized process documentation and optimization in Business Administration and Computer Science domains, showcasing business leadership. Developed comprehensive social media strategies for B2B brands, focused on increasing visibility within industry- specific niches and driving business growth and Provided technical guidance on Windows Server, Cisco/Arista networking, and security standards (firewalls, VPNs). Integrated Smartsheet with third-party tools (e.g., Jira, Microsoft Teams) for seamless collaboration. Managed vendor relationships and contracts for enterprise data solutions, ensuring cost effectiveness and scalability, aligning with strategic project goals.

Enhanced content creation and distribution efficiency by 20%, integrating new technologies and streamlining workflows, ensuring alignment with project management strategies. Conducted team training on new tools, ensuring proficiency and adoption, directly improving operational efficiency and aligning with business requirements as well as nettwork and telephony refresh needs Lea infrastructure projects including network/telephony refreshes, office expansions, MPLS migrations, and data center builds as well as SaaS implementations such as UCaaS Implemented and customized Monday.com to streamline project tracking, team collaboration, and reporting. Experienced in delivery of multi-vendor networks across various platforms and technologies. Collaborate with other engineers to design, build and turnover successful deployments to operations. Experienced with metrics, forecasting, planning, and developing organizational roadmaps and direction. Worked collaboratively with individuals locally and globally across multiple disciplines. Nokia (Telecommunications Leader), United States

Sr. Customer Program/Project Service Delivery Manager LWM2M, Dallas, TX May 2017 - Mar 2018

Led a team of 30 and managed a $60M budget, focusing on cloud technology training, which enhanced client engagement and increased contract renewals. Developed technical solutions and proposals. Key Skills: Technical Training, Client Engagement, Technical Solutions, Proposal Development (RFP), Policies and Procedures Elevated contract renewals by 20% through hands-on technical expertise and client-focused solution delivery, aligning with business leadership goals.

Pioneered privacy metric systems, obfuscating PI/PII data and revamping internal data access, bolstering data security. Reduced system downtime by 30%, enhancing cloud service performance, scalability, and high client satisfaction. Expert in creating multi-channel social media strategies tailored to both B2B and B2C audiences, ensuring alignment with brand positioning, objectives, and KPIs, integrating project management methodologies. Used Smartsheet Forms to collect and track project data efficiently. Developed and implemented enterprise-wide data strategies to improve data accessibility and quality, ensuring integration with business requirements.

Led enterprise data management initiatives, ensuring data governance, security, and compliance, aligning with strategic project goals.

Led cloud infrastructure optimization, improving efficiency and security, positioning the company for future growth, ensuring alignment with enterprise strategies.

Process and procedural improvements for ITSM and SDLC utilizing Six Sigma methodologies, ensuring alignment with business administration standards.

Consumer Products Licensing

Service delivery of IoT Provisioning to smart solutions sourced to Samsung, Verizon, Comcast and Charter Communications as well as other smart city, autonomy and telemetry customers. AT&T (Public Cloud), United States

Cloud Security Program Manager, Atlanta, GA

Feb 2016 - Apr 2017

Directed an 18-person team, administered a $120M budget, and fortified cloud security across multiple platforms. Key Skills: Cloud Security Strategy, Cross-Functional Leadership, Incident Management, Compliance Adherence Increased breach risk 30% and downtime 15% and increased vulnerability resolution 20% using enhanced security measures.

Overhauled security protocols, attaining a 95% compliance score, and minimized incidents by 40%, contributing to a 20% increase in client growth.

Led Agile and Scrum teams using Jira for sprint planning and backlog management, ensuring alignment with business requirements.

Spearheaded critical cloud infrastructure transition, maintaining robust cyber defenses and achieving industry compliance, aligning with enterprise goals.

Complex Dater Center deployments, configuration management, Disaster Recovery and Business Continuity Globally. Service Delivery Management of Fiber optic Connectivity Services, Content Distribution and Interactive Wireline and Sat-Uplink to ground transmissions.

Project manage assigned offer projects for DIRECTV, DIRECTV ATT Stream products and Identify and implement enhancements and improved CX for ATT/DIRECTV through research and evaluation of past releases and post-production issues

Analysis of internal system and process limitation that could be enhanced to provide compelling and/or competitive offers in the marketplace,Drive best practices and enhancements by taking projects from original concept to implementation as the product subject matter expert

responsible for all aspects of product development, delivery and build of Video related applications and Consumer Products Licensing

Cisco Systems SPVTG (NDS Americas), United States

Program Manager – Engineer 3, Costa Mesa, CA

Jun 2012 - Feb 2016

Led 8 engineers, managed $12M budget, executed OCAP/IPTV projects, and established client and vendor relationships. Key Skills: Project Lifecycle Management, Technical Leadership, Client Relations, Risk Mitigation Data Center Builds, migrations and automated deployments, ensuring integration with enterprise systems. Data center power spectrum (virtual) specification alignment Ensured enterprise data compliance with GDPR, CCPA, HIPAA, and other industry regulations, aligning with strategic project goals.

Strategized and executed long-term social media plans for B2B clients, focusing on building brand authority, driving inbound leads, and nurturing strategic business relationships. Integrated Jira with Smartsheet, Confluence, and Slack for improved collaboration. Fostered a proactive learning environment, integrating Cisco technologies to significantly improve project delivery timelines and bridge the engineering team's skills gap, ensuring alignment with business requirements. Provided technical guidance, and is responsible for establishing the maintenance direction, standards, life-cycle management, design and implementation approaches for server and network Infrastructure. Designed and implemented enterprise data classification and access control policies, ensuring integration with business administration standards, as well as ensuring compliance with patch management, KPI targets, and operational improvements

Led a complex network enhancement project, boosting operational efficiency and cybersecurity while streamlining project processes to enhance client satisfaction and team adaptability, aligning with enterprise strategies. Cablelabs, United States

Program Manager / Architect, Louisville, CO

Led a team of 30 and managed a $60M budget, focusing on cloud technology training, which enhanced client engagement and increased contract renewals. Developed technical solutions and proposals. Key Skills: Technical Training, Client Engagement, Technical Solutions, Proposal Development (RFP), Policies and Procedures, deliver Developed a comprehensive certification program, enhancing employee development and video distribution architecture, ensuring alignment with business leadership goals. Established a robust certification framework, advancing product quality assurance and industry leadership positioning. Led internal objectives and contributions to standardization activities in the Digital Living Network Alliance (DLNA), Open IPTV Forum (OIPF), Digital Video Broadcasting (DVB) Project, Hybrid Broadcast Broadband TV (HbbTV) Association, Reference Design Kit (RDK) management, Alliance for Telecommunications Industry Solutions

(Broadband) and World Wide Web Consortium (W3C) to ensure industry specifications and product alignment. Reduced power costs 50% with server virtualization, implementing initiatives like Open Cable, OCAP, DSG, and DOCSIS.

Aligned product development with industry best practices, meeting technology requirements and retaining unique features, ensuring integration with project management strategies. Verizon Network Services (VNS), United States

Consultant, Basking Ridge, NJ

Architected customer solutions to optimize the performance of a Layer 3 converged network to maintain stable network performance and adequate bandwidth capacity. Assisted with implementing customized solutions to manage change control policies and accountability. Built custom solution for scheduled network maintenance to balance network bandwidth. Gathered requirements and created customized solutions for a customer to easily coordinate, deploy, and optimize all new network services and technologies, ensuring alignment with strategic project goals. Issued project authorizations, reports, and presentation material related to network and provided technical leadership within the Business Unit, aligning with business requirements. COMCAST NE&TO, United States

Sr. Video Engineer, Downingtown

Managed cross-functional teams to optimize video delivery networks, reducing latency by 15% and improving customer satisfaction scores by 20%, ensuring integration with business requirements. Led the development and implementation of advanced video processing solutions, resulting in a 25% enhancement of streaming quality across multiple platforms.

Collaborated with IT leadership to integrate new video compression technologies, achieving a 30% reduction in data transmission costs, aligning with strategic project goals. COMCAST NE&TO, United States

Systems Integration Consultant Sr. Video Engineer / Network Engineer for CRAN, Philadelpia, PA Provided video solutions architect for CDN deliveries, content, and asset Management (CMS, AMS). Designed triage methodologies to troubleshoot and isolate network issues within the national footprint. Wrote specific Test plans for Interoperability testing utilizing switched digital platform ASPEN OCAP architecture. Transitioned to Video Engineering for On-demand (VOD) Interactive metrics and feature enhancement article authoring for content storage, cession resource management, and content compression, ensuring alignment with project management strategies.

Led OCAP middleware test automation, documentation, and knowledge-based articles for release note changes JVR 2.1- 2.2

Tested and reported exit test engineering results along with metric and gap analysis reports on ECR's and PCR, ensuring integration with project plans.

EDUCATION

Colorado Technical University, Colorado Springs, CO, United States, Bachelor in Information Technology, (GPA: 3.7), 2003

focus in Security

Completed coursework in Information Assurance and Security, equipping with foundational skills to assess and mitigate risks within technology projects.

Colorado Technical University, Colorado Springs, CO, United States, Master in Information Technology, (GPA: 3.87), 2023 Specialized in Information Security, mastering techniques to safeguard data integrity and prevent unauthorized access. Achieved proficiency in Information Security through advanced studies, ensuring comprehensive skills in data protection and threat mitigation.

CERTIFICATION

ITILv4 Foundation, Axelos May 2021

AWS Certified Solutions Architect Professional, AWS Mar 2021 Certified Information Security Manager, CISM Jan 2022 Certified Lean Six Sigma Black Belt, CLSSBB May 2023 Certified Chief Information Security Officer, EC Council Aug 2023 Digital Video Engineering Professional DVEP, SCTE Jan 2014 Project Management Professional (PMP)®, PMI.org Jan 2022 Professional Scrum Master™ I (PSM I), scrum.org Feb 2021 Scrum Master Certified (SMC), VMEdu Mar 2021

Certified SAFe® 5 Product Owner/Product Manager, Scaled Agile Inc. Aug 2024 Projects

Comcast NEATO, Packet Trunking over IP / PacketCore Cablelabs / Cisco, Open Cable Architecture Platform / IPTV Verizon/Motorola, Verizon FIOS / FTTP (Fiber To The Premises) META, Privacy Waves

Cablelabs, Metadata and Advanced Advertising Spec 3.1/4.0 NBC Universal, Enhanced Cisco IOS deployments (NextGen) NOKIA, Smart Lighting and IoT Device Management

Cablelabs, 3GPP Packet Core and DOCSIS Provisioning over ePON (ipv6) Core Competencies

Relevant Skills Project Support, Project Plans Development, Business Requirements Analysis, Computer Science, AWS, Google Cloud, Business Leadership, Strategic Initiative Management, Team Leadership, Budget Management, Milestones, Stakeholder Management, Leadership Skills, Lean Processes, Lean Six Sigma, Roadmap Planning, Risk Analysis, Program Management Professional, Architectural Project Management, Project estimating, project scheduling & tracking, customer interaction and management, implementation planning in large organizations, Splunk, JIRA, Thoughtspot, Tableau, PowerBI/automate, spunk, conviva, new relic, Nvidia Jetson, Nvidia CUDA, Nvidia System Tools, IT Leadership Communication, High-Level Project Plans, Enterprise-Wide IT Strategies, Budget Adjustments, IT Program Management Project Management, Microsoft Office 365, Azure, Azure DevOps, Cyber-security, Cloud Security, Project estimating, project scheduling & tracking, customer interaction and management, implementation planning in large organizations Volunteering

Project Management Trainer and PgMP Advisor, PMI.org, LA County Help instruct PMP and PgMP Training courses and Tutor.

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