Customer Service Account Management

SAMANTHA CAMARILLO

*****, ********, ** 972-***-****

***********@*****.*** - LinkedIn Profile

PROFESSIONAL SUMMARY

Customer Service Professional with 18 years of experience spanning the Healthcare, Customer Service, and Fitness industries. Proven expertise in driving business growth, managing customer relationships, and improving satisfaction. Adept at handling high- volume inquiries, leading teams, and creating strategic initiatives that drive results. SKILLS

Microsoft Office Suite, Google Suite, HubSpot, Monday.com, DocuSign, various CRMs, Client relationship management, Customer relationship building, Data analysis, Conflict resolution, Account management, Key client relationships, Interpersonal communication, Vendor management, Active listening, Building trust and relationships. EXPERTISE AND KEY ACCOMPLISHMENTS

• Studio Sales & Growth: Sold over 200 memberships for a new studio opening during the Covid-19 pandemic, contributing to a sustained increase in membership and a thriving business post-launch.

• Customer Service Excellence: Managed and responded to over 400 daily customer emails within a 24-hour turnaround, consistently providing exceptional service in alignment with company standards.

• Member Satisfaction: Increased member satisfaction by 25% within two months by analyzing feedback, adjusting class schedules, and organizing community events.

• Client Account Management: Successfully monitored key performance indicators

(KPIs) for multiple client accounts, improving performance for over 90% of accounts within a 12-month review period, strengthening partnerships and boosting customer retention.

WORK HISTORY

02/2022 to 11/2024 Partner Engagement Specialist

Aya Healthcare – Remote

• Developed and maintained strong relationships with healthcare partners as the primary point of contact

• Collaborated with internal teams to meet partner needs, providing training and resources to maximize service utilization

• Monitored partner satisfaction, addressed issues proactively, and identified opportunities for growth within existing partnerships

• Conducted performance reviews with clients to assess KPIs and strategize for improvement

• Analyzed data and vetted applications for new partnerships, expanding staffing contracts and increasing client reach

• Maintained strong relationships with a network of over 300 staffing partners, working closely on emergency initiatives

10/2019 to 01/2022 General Manager, Lead Teacher, and Instructor YogaSix – McKinney, TX

• Managed daily operations, focusing on member experience, staff task management, and customer relations

• Led beginner and expert-level classes, while maintaining a high client retention rate

• Developed and executed social media campaigns to drive bookings and member engagement

• Supervised and mentored a team of 15 staff members, ensuring a positive and productive work environment

• Organized continuing education for instructors and planned community and in- studio events

• Achieved over 200 new accounts through pre-sales by reaching out to new leads and selling Founding Member packages

01/2018 to 01/2019 Lead Coach, Front Desk

Row House West Frisco – Frisco, TX

• Developed lesson plans and coordinated continuing education for staff

• Taught over 20 weekly classes, contributing to the overall growth of the facility

• Increased revenue by actively engaging with clients and selling memberships EDUCATION

Bachelor of Performing Arts: Dance, Psychology

Southern Methodist University

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