Customer Support Service

YOMAUREE SHARP

Houston, TX 323-***-**** *********@*****.***

Full Availability Remote-Ready (High-Speed Internet)

PROFESSIONAL SUMMARY

Detail-oriented and empathetic Customer Support Professional with over 4 years of experience in fast-paced call centers and service environments. Known for resolving complex issues efficiently, leading support teams, and delivering high-quality service across phone, chat, and email channels. A clear communicator with a passion for helping others and improving customer satisfaction.

CORE SKILLS

- Customer Service & Technical Support

- Communication & Public Speaking

- Conflict Resolution

- CRM & Ticketing Systems (Zendesk, Salesforce, etc.)

- Writing & Reading Comprehension

- Remote Work & Time Management

PROFESSIONAL EXPERIENCE

WinCo Foods – Lead Clerk

Houston, TX 2023 – 2024

- Led a team of clerks in providing excellent in-person and phone customer service.

- Trained and mentored new team members to ensure smooth operations.

- Handled escalated customer concerns and resolved complaints with professionalism.

Walmart Call Center – Customer Support Representative

Remote 2020 – 2023

- Handled 100+ daily inquiries via phone, email, and live chat with consistent SLA compliance.

- Resolved issues related to orders, product information, returns, and accounts.

- Maintained customer satisfaction ratings above 90% through clear communication and problem-solving.

Freeway Auto Insurance – Online Services Support Specialist

Remote 2019 – 2020

- Delivered both technical and policy-related support to auto insurance customers.

- Guided customers through online claims, payments, and account setup.

- Ensured accuracy and privacy in sensitive client interactions.

EDUCATION

Antelope Valley College

2023 – Present

GPA: 4.0

Coursework in Communications, Psychology, and Writing

ADDITIONAL INFORMATION

- Passionate about mentorship, tutoring, and building inclusive teams

- Strong interest in tech, education, and customer-first industries

- Enthusiastic about growth opportunities and learning new tools

Contact this candidate