Customer Service, receiving clerk/Lead, picker, packer

Trisha Thames

University Park, IL *****

**************@*****.***

708-***-****

Authorized to work in the US for any employer

Work Experience

Material Handler

Dot Foods, Inc.-University Park, IL

March 2025 to Present

Pick product and build pallet for customer orders. Operations Clerk/ Lead

NDCP-Lockport, IL

February 2022 to March 2025

• Identified and resolved discrepancies or damages with suppliers or carriers

• Received, inspected, and documented incoming shipments of merchandise

• Collaborated with purchasing department to coordinate returns or exchanges of defective or incorrect items

• Communicated effectively with team members regarding any issues related to incoming shipments

• Updated electronic systems/databases with return information (reason codes, quantities) Ambassador/ PICKER/ PACKER

Amazon Warehouse-Joliet, IL

October 2016 to January 2022

• Efficiently picked and packed customer orders according to established guidelines and procedures

• Collaborated with team members to meet daily production targets, consistently achieving XX% above target

• Utilized handheld scanners to track inventory movement and ensure proper stock rotation Thermoforming Machine Operator/packer

Pactiv Packaging-Frankfort, IL

June 2015 to July 2016

• Monitored machine operations and made necessary adjustments to ensure proper functioning and product quality

• Troubleshooted machine issues and resolved them in a timely manner to minimize downtime

• Operated thermoforming machines to produce high-quality plastic products according to specifications Cashier/Sales Associate

Pilot Flying J-Monee, IL

April 2013 to November 2014

• Trained and supervised a team of XX cashiers to ensure efficient checkout processes and exceptional customer experiences

• Managed cash register operations, including handling cash transactions, processing returns, and providing excellent customer service

• Resolved customer complaints or issues regarding refunds or exchanges promptly and professionally Education

12 in General Studies

Harbor High-Santa Cruz, CA

September 1986 to May 1991

Skills

• Customer service

• Microsoft Outlook

• Organizational skills

• Office experience

• Administrative experience

• Time management

• English

• Phone etiquette

• Typing

• Microsoft Office

• Front desk

• Sales

• Clerical experience

• Computer skills

• Warehouse experience

• Pallet jack

• Materials handling

• RF scanner

• Order picking

• Order picker

• Heavy equipment operation

Certifications and Licenses

Driver's License

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