Customer Service Rep

MARYNEL TIBBLES 806-***-**** @

Remote Customer Service Rep

**********@*****.*** ©

**** ** *** *******, ** 79094 @)

SUMMARY

Highly motivated and professional Remote Customer Service Rep with over 2 years of experience providing

high-level support to patients. Proficient in answering the phone, and making outbound calls. Possess

exceptional communication and interpersonal skills with a proven ability to work independently and as part of a

EDUCATION

Blue Mountain Community College

Accounting

1977 - 1979

Pendleton High School

High School Diploma 1976

SKILLS

« Strong organizational and time-

management skills

e Exceptional communication and

interpersonal skills

e Ability to work independently and as part

of a team

¢ Detail-oriented and able to handle

multiple tasks simultaneously

CERTIFICATIONS

« Business Administrative Assistant

2007

team.

PROFESSIONAL EXPERIENCE

Remote Customer Service Rep

SprectraForce /BMSPAF 10/2024 - 03/2025

Answered the phone in timely manner

Answered questions on status of app, OOP Needed

Researched if we had received their apps

Updated addresses, phone numbers or alternate contacts

Used Avaya, C1, Field Glass, Sales Force, Excel, Outlook & Teams

daily

« Was recognized as in the top 5 high production at least 6 times

Insurance Specialist Remote

RemX/McKesson 10/2023 - 03/2024

e Made outbound refill calls to patients

e Verified they had an active account and a valid prescription

e Documented the phone call

e Was recognized in Feb 24 for perfect attendance and high

volume production

e Used Cisco, Teams, Excel, and Outlook daily

Call Center Associate Remote

Ztek/Cognizant 10/13/2021 - 03/31/2023

e Answered the phone in less than 11 seconds

« Answered the client’s questions about updating their address,

status of a claim or the status of an appeal

e Always kept a professional tone thru out the call

e My quality score was 96%, adherence 98%, had a great

attendance and a great attitude

Call Center Associate

TMG Health 10/2010 - 03/2011

« Answered the phone in a timely manner

e Assisted clients with their questions about enrollment status

and premium billing

e Learned how to handle clients that were upset

Contact this candidate