Supply Chain Production Support

Arunima Robert

***********@*****.***

646-***-****

Summary:

** ***** ** ********* ** experience in requirement gathering, design, development, testing and production support.

SAP Functional consultant with implementation and configuration experience in SAP Sales and Distribution (SD) & LE modules and integration of SD with FI, CO, MM, WM and PP.

Part of S/4 HANA Implementations and built SD solutions using Agile methodology. Led EDI Integrations (Idocs) and interface implementations with SAP and third-party systems.

Participated in S/4HANA Fit-to-Standard workshops, analyzing legacy ECC customizations in sales and delivery processes to identify standard S/4 alternatives, aligning future-state Supply Chain architecture with SAP best practices and minimizing long-term maintenance complexity.

Implementation experience in all the phases of a life cycle using ASAP Methodology and AS-IS & TO- BE mapping, including Blueprinting, Gap analysis, mapping, design, configuration, testing, Cutover and Conversion activities part of Go-Live, end-user training and post production support in SD & LE Modules.

Led the Logistics Execution (LE-SHP) configuration for outbound delivery processing using shipping points, route determination, and delivery scheduling in ECC, streamlining warehouse-to-customer dispatches and improving OTIF performance across distribution centers..

Designed and configured the SAP MM-PUR (Purchasing) module for a global manufacturing client by implementing document types, release strategies, and automatic account determination, which standardized procurement operations across regions and eliminated manual purchase order inconsistencies.Adept at translating complex business requirements into actionable SAP configurations and enhancements, ensuring traceable, audit-ready, and efficient Supply Chain flows across multi-site, multi-channel operations. Passionate about building stable digital supply networks by bridging technology with business logic through strong documentation, defect management, and cross-functional collaboration.

Configured complex sales order processing scenarios in SAP SD to align with diverse Supply Chain models by customizing document types, item categories, and schedule lines for make-to-order, intercompany, and third-party transactions, enabling smooth downstream execution across logistics and finance operations.

Implemented robust ATP checks by configuring availability check rules and scope of check parameters in SAP SD, mapping real-time warehouse stock visibility into order promise dates, which stabilized the front-end of the Supply Chain by aligning customer expectations with physical inventory constraints.

Architected a custom Material Master Data Governance framework using SAP MDG and MM views, integrating with Plant Maintenance and Production Planning modules, which reduced data duplication and ensured consistent material classification across plants.

Orchestrated SAP MM–FI integration during a global SAP rollout, defining valuation classes, automatic postings (OBYC), and GR/IR settings, which stabilized the procure-to-pay reconciliation process and minimized manual financial adjustments.

Technical Skills:

Organizational Structure: Defining and assigning Sales Organization, Distribution channel, Division, Sales area, Sales Offices, Sales Groups.

Master data: Customer Master, Material Master, Customer- Material Info records Condition Master.

Sales Document: Sales document types, Item categories, Schedule line categories, MTO, MTS, Material Listing/Exclusion, and Free Goods.

Delivery: Configuration Shipping Point Determination, Loading Group, Delivery Scheduling, Outbound Delivery Monitor, Picking, Packing, PGI.

Pricing: Configuration of Pricing Procedures, Condition Techniques & Records and Special Functions of Pricing.

Billing: Configuration of Billing documents, Billing Types, Creating Billing Docs, Invoice List.

Credit Management: Automatic Credit Control (Static Credit Check, Dynamic Credit Check), Risk Management.

Functional proficiency: Pre-sales activities such as inquiry and quotation, and major business activities

such as Availability check (ATP), Credit Management, Text Determination, Partner Determination and Output Determination.

Professional Experience:

Client: Bloomberg, New York, NY

Duration: May 2024 to Till Date

Role: Sr. SAP SD/MM Senior Consultant

Responsibilities:

Proficiently configured core SAP SD processes, including Order-to-Cash (OTC), Pricing, Billing, Shipping, and Credit Management to support complex business requirements.

Independently designed and implemented customized Pricing Procedures, Condition Types, and Pricing Routines to streamline revenue recognition and discounts management.

Worked on integration between Bloomberg Terminal and SAP, which includes JSON calls to create Inquiry and Quotation documents.

Designed and configured custom delivery scheduling processes in SAP SD by integrating MRP-driven availability checks with route and shipping condition logic, while linking to 3PL Integration middleware and validating through ALM, which strengthened Supply Chain performance and prevented inventory misalignment in the ERP environment through precise Master Data synchronization.

Mapped and implemented ATP logic in SAP SD using MRP scope-of-check rules and stock determination, ensuring that Inventory visibility matched real-time warehouse data; integrated delivery confirmations from 3PL systems via EDI and verified transactional integrity within ERP using ALM, which stabilized end-to-end Supply Chain planning against inconsistent Master Data.

Configured return order processes in SD to support reverse Logistics scenarios by enabling Inventory revaluation triggers aligned with MRP settings and real-time data exchange with 3PL Integration layers, while tracking defect logs through ALM and ensuring clean master record usage across customer and material records in ERP, thereby restoring operational balance in the Supply Chain.

Led the functional development of a Z-report that consolidated real-time Inventory stock and consumption statuses by extracting data from ERP stock tables and MRP outputs, aligning it with outbound delivery status updates from 3PL Integration middleware; structured the solution in SAP ALM and built it over tightly governed Master Data, enabling deeper Supply Chain visibility across planning and fulfillment teams.

Worked on customized functionality of terminal like configuring OC on PTMN, SOR creation, new account creation, CIDT publishing and configuring countries with OC for CUST type on terminal. Worked on integration between BB terminal and SAP for pricing.

Created & Executed Test scripts to find defects in Q-Test during testing. Tested Business Partner’s Config settings and Approval Workflows.

Enhanced the reliability of Supply Chain pricing structures by building custom access sequences and routines within the SAP Condition Technique, allowing business-specific discounts, customer-specific freight charges, and tax configurations to dynamically adjust based on delivery region and material group.

Created Bill Plans for Subscribed billing contracts and Configured Bill Plan breaks to invoke applicable pricing Process.

Worked on reports to enhance the functionality for TSID, MARS and subscription report. Migrating legacy documents; Quotations and Subscriptions to update with new pricing logic.

Worked on customized solution to introduce CID, to identify events in SAP with unique API calls to follow up subscriptions billing. Contributed in SID installation on terminal side.

Worked on different types of billing allocation of subscriptions to the customers like Add-On, Relocation, Conversion and Removal.

Efficiently supported the setup of Intercompany Sales, Third-Party Order Processing, and Consignment Processes, enhancing the global supply chain capabilities.

Efficiently created detailed Functional Specifications for RICEF developments, including Custom Reports, Interfaces, Enhancements, Forms, and smart forms for SD processes.

Conducted blueprinting workshops and end-user trainings for MM and LE modules using SAP Solution Manager and Enable Now, creating role-based documentation and simulations that improved adoption and reduced hypercare dependency post go-live.

Proficiently managed and tested SD-related EDI integrations for Order Acknowledgements, Invoices, and Advance Shipping Notices (ASN) with external trading partners.

Independently provided post-go-live production support for Order-to-Cash flows, troubleshooting issues related to Sales Order Creation, Pricing Errors, and Delivery Blocks.

Effectively collaborated with cross-functional teams, including Logistics, Finance, and Supply Chain, to optimize SAP SD business processes and drive continuous system improvements.

Client: Sanofi, Atlanta, GA

Duration: Aug 2022 to Apr 2024

Role: SAP MM/WM Consultant

Responsibilities:

In E-to-E implementation - Experienced in requirement gathering, blueprint preparation/sign off and configuration of all business process.

Spearheaded SAP MM–WM (Warehouse Management) integration, configuring storage types, strategies, and TO creation rules, and optimized warehouse put-away and picking logic using RF-enabled transactions, enhancing picking accuracy and reducing cycle times.

Integrated SAP SD with SAP MM and SAP FI by aligning account determination logic, purchase-to-sales order flows, and automatic intercompany billing setups, thereby unifying disparate Supply Chain processes across global entities and eliminating manual reconciliation points.

Partnered with business and technical teams to deploy new Inventory handling units in SD tied to advanced shipping notifications (ASNs) and embedded MRP rules to handle backordered items; linked outbound logistics triggers to 3PL Integration APIs, tested data flow integrity using ALM, and ensured that changes reflected accurately across ERP stock segments and Master Data hierarchies, allowing more accurate Supply Chain commitments.

Implemented Inventory Management using movement types, special stock indicators, and batch management configuration in SAP ECC 6.0, enabling better traceability of critical components and smoother cycle count operations for a regulated medical devices client.

Led training workshops for key users and super users across SD and Supply Chain functions, focusing on how MRP logic, Inventory controls, and Logistics flows interact across ERP modules; emphasized the importance of reliable Master Data governance, how to troubleshoot 3PL-linked delivery errors via ALM, and how real-time 3PL Integration ensures operational continuity across warehouse, transport, and fulfillment operations.

Delivered a full lifecycle S/4HANA transformation for a logistics client, redesigning MM/LE business processes using Fiori apps (Manage Purchase Orders, Post Goods Movement) and utilizing Embedded EWM for advanced warehouse operations, enabling real-time visibility into stock movements.Designed invoice split logic using custom enhancements on VBRK/VBRP structures and user exits, tailored to complex Supply Chain scenarios involving multiple profit centers and billing triggers, thereby enabling financial transparency for shared distribution networks.

Configured Order To Cash (OTC) process including sales order types, Item categories and Schedule line category determination. Configure and customize the SAP SD module to align with the company sales process, pricing structures and business requirements.

Directed the implementation of Third-Party Logistics (3PL) integration with SAP LE using IDoc interfaces (DESADV, SHPMNT) and custom Z-programs, resulting in improved shipping communication and reduced SLA breaches with external warehouses.Setup pricing conditions discounts and manages billing and invoicing process. Also worked on Output determination, Account determination, Copy control, Document incompletion procedures, Availability check.

Develop and execute comprehensive test plans to validate the functionality, performance, and data integrity of SAP OTC Process with the SAP S/4 HANA environment.

Writing functional specifications for ABAP custom programs and interfaces. Active involvement in SAP configuration settings, Unit Testing, and Integration Testing. Actively involved in cutover activities and played a key role in the project.

Post implementation support, handling priority-based tickets, played a vital role in identifying RCA and reducing the repetitive issues. Change Request Management.

Client: PNC Financial, Pittsburgh, PA

Duration: Jan 2020 to Jul 2022

Role: SAP SD Consultant

Responsibilities:

Independently analyzed and captured business requirements, translating them into functional SAP SD designs supporting Order-to-Cash business cycles. Proficiently supported SAP SD module configurations, including Sales Orders, Deliveries, Invoicing, and Pricing to streamline end-to-end sales processes.

Effectively managed the configuration of Customer Master Data, Material Master Data, and Condition Master Data to enable accurate transaction processing. Efficiently customized Item Categories, Schedule Line Categories, and Copy Control settings to align with specific customer and material scenarios.

Partnered with business users to define custom enhancements in SAP SD such as delivery block logic, ATP checks, and output forms using SmartForms and Adobe Forms, allowing better control over order fulfillment and customer communication.

Designed and executed integration flows for customer consignment processes in SAP SD, where MRP replenishment was triggered automatically through consignment fill-ups; coordinated the Logistics pickup and delivery with 3PL Integration partners and ensured transactional traceability via ALM, while building on standardized Master Data across customers, materials, and plants within ERP, reducing fulfillment delays in the Supply Chain.

Conducted deep-dive issue analysis for failed IDocs in the 3PL Integration layer related to outbound deliveries, identifying root causes tied to missing or inconsistent Master Data in partner profiles and delivery items; applied corrections within ERP, reprocessed data through ALM defect resolution workflows, and restored real-time visibility in the Supply Chain without requiring downtime or shipment rollbacks; enhancements were validated against MRP consumption rules.

Developed SmartForms and configured output types in NACE for delivery and billing documents within SAP SD, addressing region-specific legal and compliance requirements, and improving the Supply Chain document audit trail for outbound logistics operations.

Proficiently worked on Output Determination and Electronic Data Interchange (EDI) for transmitting Sales Orders, Shipping Notifications, and Invoices.

Independently resolved production issues related to Pricing Errors, Delivery Issues, Billing Blocks, and Credit Management Blocks within tight SLAs.

Effectively coordinated with Business and Technical Teams during Cutover Planning, Data Migration, and Go-Live activities for SD modules.

Efficiently trained business users through workshops and documentation on key SAP SD functionalities, such as Sales Order Processing and Billing Management.

Proficiently ensured compliance with GDPR and SOX guidelines by implementing appropriate authorizations, changing logging, and data access control for SD processes.

Independently supported SAP SD reporting requirements by designing custom sales and billing reports using ABAP queries and custom tables.

Effectively participated in Agile ceremonies such as Sprint Planning, Daily Stand-Ups, and Retrospectives to drive the timely delivery of SAP SD functionalities.

Client: Infoedge Systems, Noida, India

Duration: Apr 2016 to Sep 2018

Role: SAP SD/BA Analyst

Responsibilities:

Full cycle implementation of S/4 HANA in SAP Sales and Distribution (OTC). Conducting workshops with business stack holders to understand, documenting the business process and requirement.

Created and delivered tailored training sessions for order management and logistics teams on SAP SD transactions (VA01, VL10B, VF01, VT01N), improving their understanding of how upstream sales entries affect downstream Supply Chain execution, which reduced fulfillment delays and user errors.

Independently handled system enhancements by writing functional specifications for RICEFW developments, such as custom pricing reports and automated delivery scheduling.

Effectively configured and supported third-party order processing, intercompany sales, and consignment processes to enhance service delivery models.

Efficiently created and executed Unit Testing, System Integration Testing (SIT), and User Acceptance Testing (UAT) cycles for SD enhancements and projects.

Pearheaded the blueprinting and design phase of an SAP S/4HANA migration for the OTC (Order-to-Cash) process by collaborating with business users to map legacy processes into SAP SD functionalities such as pricing procedures, output determination, and credit management, enabling a seamless transition with enhanced auditability.

Collecting requirements for continuous improvement on the existing design, plan and deploy changes after Unit and Regression testing.

Preparing the functional specification document, implementation of business process of Consignment sales, Sales employee incentive process, Returns and Batch management as part of S/4 HANA.

Provide solutions to enhance the system for incentives, free samples, integration with CPQ (Configure Price Quote) system to create Quotation coming from distributors.

Provide solutions in S/4 HANA for specific process areas and coordinating with internal team members.

Configured Special functionality Flexible Workflow for Contract and Sales Orders in S/4 HANA.

Complete testing, final tuning of configuration before going live.

Client: HCL, Noida, India

Duration: Aug 2013 to Mar 2016

Role: Business Analyst

Responsibilities:

Performed Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements.

Worked on JIRA Agile projects like Creating Scrum boards, configured swim lanes and columns. Created quick Filters using complex JQL and Reports for Sprints.

Designed and configured procurement workflows in SAP MM for indirect purchasing by leveraging Release Strategy, Source Determination, and PR/PO automation rules, resulting in a more structured approval process and improved procurement traceability.

Led the development of custom reports in SAP Fiori and SAP BW, working with ABAP developers to define data sources and metadata layers, thereby enabling leadership teams to visualize inventory turnover and material aging more effectively within operational dashboards.

Engaged with other Scrum Masters to increase the effectiveness of the application of SAFE Scrum in the organization.

Created complex Jira workflows for projects, Security schemes, screen schemes, Jira Vocabulary, permissions and notification schemes also Followed solely RUP methodologies during the course of the project.

Managed product backlog within JIRA using both Agile and Kanban technologies, create dashboards and manage team's performance for the assigned projects

Performed extensive data analysis using MS Excel and gap analysis.

Stored and modified requirements in MS - Word. Documented business requirements with wireframes and mockups to explain in detail the business implications and impacts.

Worked on data modelling and produced data mapping and data definition documentation Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data within the Oracle database

Involved in prioritizing the defects and writing business requirements to resolve them.

Worked with project management to analyze change requests to determine what is being requested and programming required.

Planned and defined system requirements to Wire Frames with Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified Modeling Language) methodologies.

Participated in different agile ceremonies, coordinated with Scrum Master to remove impediments, answered questions, helped in sizing the stories, and defining acceptance criteria.

Conducted review sessions on regular basis with QA and development teams for preparing status, delivery report and client reporting.

Education:

Bachelors in Computer Science Engineering from MITS, India.

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