Team Leader Member

MICHAEL ECONOMY

517-***-**** · *******.*.*******@*****.***

SUMMARY

Operations leader with 15+ years of experience driving customer satisfaction, managing teams, and optimizing processes in fast-paced environments. Skilled in relationship building, project coordination, and delivering results through excellent service and strategic problem-solving. EDUCATION

Bachelor of Arts, Western Michigan University, Kalamazoo, MI December 2011 EXPERIENCE

General Merchandise Team Leader - Target, Kalamazoo, MI August 2024 – Present

● Lead a team across seven departments to deliver exceptional guest service, achieve inventory accuracy targets, and maintain merchandise presentation standards

● Execute planograms and seasonal transitions with 100% on-time completion, improving department sales and visual consistency

● Directed truck unload operations, streamlining processes to reduce unload time by 10%. Team Leader of Specialty Sales - Target, Kalamazoo, MI January 2022 – August 2024

● Supervised specialty sales team in delivering high-impact guest experiences, maintaining visual merchandising standards, and managing product inventory

● Forecasted merchandise needs and coordinated staffing and stock flow based on upcoming shipments and promotional cycles

● Ensured store appearance consistently exceeded brand standards, contributing to 10% improvement in guest satisfaction scores

Team Member - Target, Kalamazoo, MI February 2009 – January 2022

● Selected to train and mentor new hires, supporting faster onboarding processes

● Proposed and implemented time-saving operational improvements adopted by leadership

● Organized and set weekly advertisements across the store, ensuring accuracy and compliance with marketing timelines

● Built lasting guest relationships and consistently exceeded service expectations in a high-volume retail environment

Loan Processing Intern - Portage Commerce Bank, Portage, MI June – December 2007

● Processed loan applications and accurately entered transactional data into the banking system

● Handled customer inquiries, providing clear guidance on account services and loan processes

● Supported daily banking operations, assisting with administrative tasks to maintain branch Team Member - Jimmy Johns, Kalamazoo, MI August 2006 – June 2007

● Managed point-of-sale transactions with speed and accuracy in a high-volume environment

● Monitored and replenished inventory, ensuring product availability and minimizing waste Intern - Capitol National Bank, Lansing, MI May – August 2005

● Supported successful data migration during online banking system transition

● Assisted senior leadership with project coordination and process improvements SKILLS

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)

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