Call Center Data Entry
Resume:
Patricia Coker
Lumberton, NC *****
***************@*****.***
Work Experience
Customer Service Associate VF Corporation-Lumberton, NC September 2023 to Present
I work for Van's and North face clothing apparel as an universal agent. I took orders and made refunds on the orders I did emails and chats conversed with the customers and made them Happy. I have weekly mentoring meetings to see how I am adjusting. I met my call metrics with 90% or better.
Call Center Agent HealthEquity Inc.-Lumberton, NC December 2022 to May 2023
•My position was a call center agent
•Responsible for answering member calls.
•Listened with an empathetic ear to resolve their issues.
•Ordered new debit cards
•Updated information in the system.
•Escalated issues to upper management when needed.
•Met monthly call metrics.
•Finished all training aspects presented to me.
Customer Service Associate Lockheed Martin-Fayetteville, NC August 2022 to December 2022
Answered calls from employees who wanted to update their insurance information and benefits. Went over pricing for adding or taking away dependents.
Adhered to one call resolution. Met my call metrics with 90% or better.
Call Center Representative Remote
HGS/Dentaquest-Fayetteville, NC April 2022 to June 2022
•Greeted customers in a respectful manner
•performed changes for physicians and dentists.
•found dentist for consumers
•looked up dental codes for providers
•assisted with general questions on how to file for reimbursements
•Data entry operator
Call Center Agent
MMC-Irvington Texas November 2020 to April 2021
•Worked for Maximus on the Covid-19 project, took inbound calls from consumers who were looking to schedule their appointments For the vaccine,
•also pre-registered consumers for the mass vaccination sites.
•Worked for Amerisource Bergen doing benefits investigations for patients
•data entry operator
Enrollment Specialists People share staffing-Bluebell PA September 2012 to December 2012
•Received inbound calls to enroll members into their new insurance plans.
Clinical Care Coordinator
Value Options/Beacon Health Options-Morrisville, NC April 2004 to October 2008
•Responsible for entering Medical reports,
•caught them up on the backlogs of discharges, helped on Medicaid Projects when needed.
•Oversaw Blue Cross/Blue Shield project from clients who had billing issues
•returned phone calls within 24 hours, filing and faxing.
Data Entry Specialists Mediant communications-Cary, NC November 2007 to May 2008
•Completed accurate and efficient data entry and database updates to support business operations.
•Worked on special projects, did data entry of Prospectuses. Emailed daily status reports to the corporate office in New Jersey.
Front Desk Associate/ Schedular
Capital Heart Associates-Raleigh, NC July 2007 to November 2007
•Responsible for greeting patients in a timely fashion
•Made appointments for 4 Cardiologists
•received co pays
•did lock box at the end of shift
•faxed documents to patients and other medical staff
Document Control Specialists Raleigh Anestheseologist-Raleigh, NC March 2003 to April 2004
03/2003-04/2004
•I was the back up receptionist,
•I had total control of the file room, worked on special projects
•I was responsible for doing the daily mail run, sorted and place mail in the proper mail slots.
Medical Transcriptionist
Rex Hospital-Raleigh, NC
January 2003 to March 2003
•My duties were to transcribe doctors notes from the ER records on a daily basis.
•back up the computers at the end of my shift.
•and to help the nurses over the phone with any issues they were having.
•Also I pulled medical records for patients, doctors and nurses.
•faxed medical records to patients and other physicians.
Education
Certificates in Secretarial Science
Cite business school - Philadelphia, PA June 1991 to June 1992
Skills
•Transcription
•Document Management
•Administrative Experience
•Medical Records
•HIPAA
•Medical Terminology
•Hospital Experience
•Medical Billing
•Customer service
•Windows
•Front desk
•Medical terminology
•Medical records
•Phone etiquette
•Customer support
•Sales
•Google Suite
•Communication skills
•Computer literacy
•English
•Microsoft Excel
•Help desk
•Microsoft Office
•EMR systems
•Banking
•Technical support
•Outbound calling
•Data entry
•Organizational skills
•Computer skills
•Microsoft Word
Certifications and Licenses
Driver's License MCP
MCSE MCSA
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