Customer Service Experience
Resume:
James
Daniels II
Substitute Teacher/
Teacher Assistant/
Paraprofessional
CONTACT
**** ******** *******, ***. ***, Los Angeles, CA 90006 Tel: 213-***-****
Email: **************@*****.***
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SKILLS
● Classroom Management
● Lesson Planning
● Communication
● Problem Solving
● Time Management
● Academic Guidance
● Adaptability
● Behavior Management
● Conflict Resolution
● Differentiated Instruction
● Active Listening
● Assessment And Grading
● Collaboration And Teamwork
● Professional Development
● Records Management
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Education
EXPERIENCE
21ST CENTURY STAFFING /SUBSTITUTE TEACHER & TEACHER AID
2022 - 2024, CALIFORNIA
● Provided appropriate instruction, including one to one, small group, and whole group
● Supported 1:1 for students with disabilities
● Implemented lesson plans and behavior management strategies left by the teacher
● Communicated necessary information with the principal
● Perform other duties as assigned by Head of School and School Principal
THINK TOGETHER /OLDER YOUTH LEADER
2022 - 2024, CALIFORNIA
● Served as a positive adult role model for older youth in the program through appropriate dress, speech, and attitude
● Provided homework assistance, academic enrichment and physical activity, using curriculum and materials provided by the program
● Created an engaging environment that fosters a sense of belonging that older youth want to be in
● Supported older youth in making positive behavior choices and took disciplinary measures when appropriate
● Engaged older youth by following, implementing, and assisting in creating lesson plans.
USPS /DOCK MANAGER
2016 - 2022, CALIFORNIA
● Effectively communicated with customers to ensure packages delivered on time
● Resolved customer issues by following up with orders
● Developed discharged plans for out of date products
● Answered phone calls, kept contact and call logs of daily transactions California State University, Northridge /Bachelor of Arts, Major Social And Behavioral Sciences
MAY 2020
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