Customer Service Call Center
Resume:
Cindy Vargas
Tampa, FL *****
*********@*****.***
Professional Summary
Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Employment Specialist. Staffing Recruiter.
Pridestaff-Tampa, FL
October 2023 to June 2025
Recruiting potential candidates to full contract orders and that come in daily or weekly. Create business relationships with clients and work on accounts to fill . Bilingual skills . Spanish. Greet walking ins Job referrals and attend community Jobfairs . Join job fairs . Answer all incoming calls in English and Spanish. Conducting interviews . Pre screening and hiring process . Making Sales appointments and visits Clients close contracts Inside Sales work with community partners Companies for Business Development . Account Manager/Sales/Escalations.
ESD Solar-Pinellas Park-FL
September 2018 to August 2023
Account Management, Customer Service, recruitment for positions interviewing and hiring candidates. partnership with Work Force of Pinellas county. Escalations, legal matters, Collections .incoming and outbound calls meeting with customers in person .dealing with the Solar industry Enphase, Solaredge knowledge.
Tesla, Generac, Permitting, Inspections dealing with Building Department of counties thru out the state of Florida.
Property Manager/Sales/HUD program/Public Outreach . Bayou Apartments-Tampa, FL
January 2017 to September 2018
Answer all incoming calls set up appointments,help residents apply for Government asst and covid-19 Rental Assistance program give referrals for community and county help for the less fortunate disabled adults with special needs and low income families dealing with Hardship programs etc.office work and community outreach billingual Spanish .
Customer Service Call Center Manager
Present Liberty Tax Service-Riverview, FL
November 2009 to January 2017
Answer all phone calls in/out, help clients fill out tax documents, Call Center Supervisor for 8 Liberty Tax Services offices questions about taxes cost and IRS systems to verify clients Social Security number and personal information about income and tax collections with IRS and Tax refunds . customer service some problem solving skills Marketing and Sales Bilingual Translations Spanish/English Notary Services . Accomplishments
Florida Notary Public Certification. received an award for outstanding Customer Service Rep .
• Kept records of customer complaints
• Assisted customers with a warm and professional attitude
• Assisted customers with questions
• Interacted with customers through live chat
• Handled emails, inbound calls, and outbound calls
• Booked appointments
• Managed customer accounts
• Wrote call center scripts
• Monitored claims and physician-related services/Legal Assistant.
• Performed data entry for customer information
Education
Bachelor's degree in Social Work
Camden County College/ Rasmussen.
Bachelor's in Psycholgy Social Services.
Camden County College-Tampa, FL
May 2004 to May 2007
Some college
Associate of Applied Science
Skills
• Negotiation skills/Retention/Sales (4 years)
• Front desk
• Computer literacy
• Detail oriented (4 years)
• Florida Notary Public. (2 years)
• Business Development (4 years)
• Customer Service/Call Center Management/QA (5 years)
• Marketing (2 years)
• Leadership (5 years)
• Public relations
• Bilingual/Spanish (5 years)
• Case Management (3 years)
• Property Management/Hud program (4 years)
• Problem Solving (4 years)
• Communication skills
• Recruiting (3 years)
Languages
• Italian
Certifications and Licenses
Certified Notary Public
Non-CDL Class C
Funeral Director License
Certified Surgical Technologist
Certified Apartment Manager
Professional In Human Resources
Driver's License
Contact this candidate