Staci Caldwell ***** Providence Trail
StoneCrest GA 30038
*****************@*****.***
Employment History
Medical Biller Production Rep Remote, Tebra Jun 2022 - Feb 2024
● Delivered premium customer support for Tebra's EHR billing software.
● Streamlined claim resolution processes, reducing rejections, denials, insurance and patient reimbursements.
● Partnered with insurance providers to resolve billing disputes efficiently.
● Implemented troubleshooting protocols, improving first-call resolution rates.
● Spearheaded a billing system overhaul, significantly reducing processing time.
●
Medical Biller PreVent Clinic Sep 2021 - Feb 2022
● Ensured billing data accuracy and promptly rectified errors.
● Developed a verification system that reduced billing errors by 25%.
● Maintained comprehensive records, ensuring 100% regulatory compliance.
● Enhanced customer satisfaction by resolving inquiries efficiently. Lab Technician Remote Green Fish, Nashville 2018 - Feb 2022
● Managed procurement of lab equipment and supplies, reducing wait times by 30%.
● Enhanced specimen preparation efficiency, accelerating analysis by 20%.
● Initiated a green lab program, cutting hazardous waste by 40%.
● Mentored new technicians, boosting team productivity by 25%.
● Medical Billing & Coding: EHR software, claim resolution, insurance liaison
● IT & Technical Support: Troubleshooting, system optimization, data accuracy
● Administrative Excellence: Record-keeping, compliance, and client communication
● Laboratory Expertise: Specimen preparation, compliance monitoring, procurement
● Analytical Strength: Process improvement, problem-solving, and team mentoring
●
SKILLS
● Medical Billing & Coding:
EHR software, claim
resolution, insurance
liaison
● IT & Technical Support:
Troubleshooting, system
optimization, data
accuracy
● Administrative
Excellence:
Record-keeping,
compliance, and client
communication
● Laboratory Expertise:
Specimen preparation,
compliance monitoring,
procurement
● Analytical Strength:
Process improvement,
problem-solving, and
team mentoring
● Experienced Medical
Biller and Coder with
over 6 years in the field,
specializing in enhancing
billing efficiency,
resolving errors, and
leveraging government
insurance providers.
Dedicated to
streamlining operations,
optimizing revenue
cycles, and delivering
innovative solutions to
complex challenges.
●
Achievements
● Spearheaded a billing
system overhaul,
reducing processing time
significantly.
● Developed a verification
system that decreased
billing errors by 25%.
● Initiated and led a green
lab program, cutting
hazardous waste by 40%.
● Mentored technicians,
Education
● Vocational Certificate in Medical Billing and Coding Altierus Career College, GA Sep 2021 - May 2022 Graduated with Honors
● Applied Science Middle Tennessee State University, TN Sep 2022 - Sep 2023 Studies Incomplete
Professional Summary Proactive and detail-oriented professional with extensive experience in medical billing, coding, and laboratory operations. Adept at driving efficiency through innovative solutions and ensuring compliance with industry standards. Eager to contribute to organizational success by optimizing processes and delivering exceptional support. improving team
efficiency by 25%.