District Manager General
Resume:
HOUSTON, TX *****, HOUSTON, US, ***** • *********@*****.*** •
MARK RODRIGUEZ
District Manager/ General Manager
PROFESSIONAL SUMMARY
District Manager with 30+ years of experience in retail and operations management, excelling in decision-making, supervision, and customer service. Demonstrates a strong track record in enhancing store performance and employee development through innovative training and management techniques. Committed to leveraging expertise in financial management and sales to drive organizational success and growth.
EMPLOYMENT HISTORY
RETAIL EXPERIENCE SPECIALIST Mar 2024 - Present
Automated Media Inc Canton
GENERAL MANAGER May 2018 - Mar 2024
Visionworks The Woodlands, TX
Retail Supervisor for sales team
• Opened and closed the store at end of night
• Regularly supervised a crew of 6
• Provided store management and scheduling
• Handled customer inquiries and complaints
• Responsible for budget management
• Trained, developed, and managed store employees
MANAGER May 2016 - May 2018
TPP Acquisition, Inc Richardson, TX
Enhance dealership partnerships, boosting Houston tire sales by 13% annually. Implement inventory tracking, reducing discrepancies and optimizing stock levels. Conduct sales training, improving product knowledge and customer engagement. Manage 20 dealership partnerships, increasing sales and customer retention. Mentor new team members, fostering collaboration and skill growth. Fostered effective collaboration with dealership teams to ensure seamless program implementation and enhance operational efficiency.
Implemented a new inventory tracking system, minimizing discrepancies and ensuring optimal stock levels during peak sales periods.
Provided mentorship and training to new team members, creating a collaborative environment that nurtured skill development and teamwork.
Managed customer relations, enhancing studio satisfaction and retention. Calculated operational costs, optimizing budget efficiency. Set strategic goals for studio operations, achieving measurable improvements. Coordinated employee training, boosting safety and technical proficiency. Fostered strong relationships with customers and studio managers, enhancing communication and ensuring alignment with operational goals.
Oversaw cost estimation for operations, achieving substantial reductions in repair expenses through strategic preventive maintenance.
DIRECTOR OF OPERATIONS Oct 2012 - May 2016
Platinum Kidz Photography Houston, TX
DIRECTOR OF OPERATIONS/ DISTRICT MANAGER Feb 2000 - Oct 2012 MAP Inc Houston, TX
MANAGER /SALES/ PHOTOGRAPHER/ MAKE UP ARTIST / TRAINER Jul 1995 - Feb 2000 Studio One to One Webster, TX
EDUCATION
HIGH SCHOOL DIPLOMA Sep 1984 - Jun 1988
Technology Center High School Houston, TX
SKILLS
District Manager (Expert), Director Of Operations (Expert), Management (Expert), Retail Management (Expert), Supervision (Expert), Customer Service (Expert), Sales (Expert), Time Management (Expert), Training (Expert), Documentation (Experienced), Financial Management (Expert), Decision Making (Expert), Team Building (Expert). Led project management, ensuring budget adherence and timely delivery. Oversaw design layouts, securing client approvals and enhancing satisfaction. Collaborated with creative directors to craft innovative design solutions. Negotiated service terms with vendors, optimizing cost efficiency. Directed staff training, fostering skill development and teamwork. Oversaw multiple projects, ensuring timely delivery and adherence to budget constraints, resulting in enhanced client satisfaction and repeat business.
Oversaw 14 global teams, improving data accuracy and accessibility in database management. Streamlined payroll, reducing processing errors and time, enhancing financial accuracy. Managed financial transactions, ensuring balanced accounts and timely payments. Coordinated events and meetings, boosting organizational efficiency and staff collaboration. Analyzed performance metrics, driving initiatives for measurable operational efficiency gains. Orchestrated cross-departmental meetings that improved communication and alignment on goals, resulting in enhanced project outcomes and stakeholder satisfaction.
Analyzed key performance metrics, driving targeted initiatives that yielded noticeable improvements in operational efficiency and productivity.
Led customer engagement, enhancing satisfaction and loyalty. Explained products, boosting sales and customer understanding. Managed transactions, ensuring accuracy and efficiency. Oversaw photography sessions, improving client experience. Directed team in equipment setup, optimizing workflow. Streamlined customer interactions to identify needs, enhancing satisfaction and fostering repeat business through personalized service.
Implemented a digital appointment scheduling system, significantly reducing administrative time and improving client management.
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