Sales Manager Customer Service
Resume:
Teresa R. Dehnel
**********@*****.***
Operated in the hospitality industry as Director of Sales, Manager of Lodging, Banquets, and Events.
Executive Staff Administration and Customer Service.
Banquet Sales Manager
Home2 Suites by Hilton
07-2021 to 03-2025
Capture corporate and individual event and catering business for 10,667 sq. ft. space.
Devise daily and monthly work plans.
Prepare all event in-house and customer documentation.
Coordinate with property departments and customers to ensure consistent high-level service.
Guide clients through the creation journey by creating a culture of care and dependability.
Safeguard laws and safety requirements for food and beverage needs.
Prepare BEO creations, F&B forecasting, resume communication, amenity/VIP designation for successful event executions.
Govern sales agreements to include pre and post event planning and needs.
Preside over all events at property.
Develop and maintained positive customer relationships.
Cultivate new business opportunities due to COVID fall-out challenges.
Advise GM of all matters relating to sales and marketing.
Negotiate contracts ensuring all pertinent aspects of solicitation and closing are completed, accurate, and documented.
Attend weekly sales meeting
Successfully achieving revenue gains YoY.
Op’s Admin. – temporary assignment
JW Westbrook Ranch
01-2020 to 05-2020
Administered and managed annual and monthly expenses to include proof of deliveries, accounting credits, contracts, and lease obligations.
Timely preparation, processing, and auditing of vendor invoices.
Preparation of spreadsheet for yearly taxes.
Oversaw lessee adherence to contracts and policies.
Sales Manager – Lodging and Banquets.
Holiday Inn DFW Airport West
04-15-2018 to 09-25-2019
Oversaw banquets, meetings and catering sales for 4,000 sq. ft. space.
Trained DOS in operations, sales techniques, data compilation, guest relationships and preservation.
Managed and streamlined event cost, deposits, final payment requirements and collections.
Captured group, corporate, LNR and CNR lodging accounts for 243 room accommodations.
Compiled and administered detailed spreadsheets for sales and prospect opportunities.
Devised daily and monthly work plans.
Created and implemented documents aiding in efficient process and procedure modifications.
Drove product quality and guest experience at every opportunity.
Represented the hotel at various chamber meetings and events to support community and public relationships while using brand opportunities to drive revenue.
Maintained existing accounts and accomplished new business opportunities achieving significant revenue gains.
Director of Sales – Lodging and Events
Country Inn and Suites
03-07-2016 to 03-05-2018
Developed and maintained responsive, positive customer satisfaction relationships for 80 room hotel.
Established and maintained positive relationships with peers, competitors, and brand partners.
Managed and oversaw contracts for all corporate and individual bookings.
Managed room blocks, pick-up and final group bookings.
Provided cradle-to-grave management of customer cost, deposit, and final payment collections.
Reviewed and maintained accurate data for monthly Managers report.
Provided timely 24/7 responses to all inquiries for corporate and individual group inquiries.
Conceived and prepared staff appreciation events and holiday parties.
Oversaw full hotel operations during owner absence.
Maintained and grew new and return business opportunities.
Tracked and reported on all sales activities
Ensured maximum occupancy was achieved at the highest average rate.
Successfully achieved monthly revenue gains accelerating YoY achievements.
Director of Sales – Lodging and Events
Ramada Inn Dallas at Love Field
01-07-2007 to 02-13-2015
Oversaw and maintained operations, sales, and marketing for 203-room hotel.
Managed staff of 25+ to include on-site restaurant operations and catering needs.
SMERF, high season and banquet events maintained successfully.
Devised and successfully implemented SOP’s for all departments.
Oversaw and prepared transportation schedules for conventions, large and small events, including 24/7 transportation needs for individual and business group demands.
Prepared all event documentation and coordinated with sales, property departments, and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases.
Safeguarded laws and safety requirements for food and beverage needs.
Hosted yearly on-site inspections.
Monitored sales activities and performance to ensure revenue goals exceed established plans.
Prepared, implemented, and executed marketing strategies to influence rate goals proved successful achieving YoY revenue gains.
Verizon
09-1997 to 05-2006
Executive Assistance to Executive Team Leaders
Primary executive support to the Regional Finance Director.
Executive support to the Regional President and EVP for the TX/New Mexico Region.
Coordinated leadership awards and public affairs special project assignments.
Proactively managed schedules for executive leaders to efficiently optimize their work and personal time.
Identified and implemented process improvements within the administrative function and executive leaders.
Created agendas, prepared meeting materials, arranged meeting facilities, and coordinated on-site and off-site meetings and event logistics.
Developed effective partnerships and work collaboratively with business partners and customers.
Managed internal and external communications of the highest confidential matters and sensitivity issues.
Prepared expense reports and yearly bonus plans.
Effectively communicated and partnered with departmental business staff.
Continuously communicated (as needed) during and after business hours.
Ensured all administrative procedures were in place and functioning effectively.
Took the initiative to foresee challenges and actively seek to provide practical solutions.
VZ Logistics Planner -UPS Supply Chain Solutions
Verizon related Inbound and outbound supply chain transportation and operations planner.
Responsible for coordination of freight movements between material suppliers and Verizon destinations.
Evaluated transportation costs to facilitate cost reduction while meeting service-level commitments and deadlines.
Funding Specialist (OSP-Outside Plant):
Evaluated maintenance and capital funding request from Texas districts.
Reviewed maintenance work plans for capital funding approval or rejection while safeguarding yearly targets.
Customer Service Analyst:
Monitored and managed the database for 10,000-coin operated telephones to include inmate call block and unblock services.
Personal Interest:
Kick-Boxing
Spinning
Row
Belly Dancing
Reading
Animal rescue awareness and support
Veterans’ awareness
Awareness in bringing all Americans together in honoring the sacrifices made by our nation’s Heroes through Carry the Load Program.
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