Customer Sales Service

Cassandra Shelton

** *** **** ****, ****** City, AL 36870 · 706-***-**** · *********@*****.***

PROFILE / SUMMARY

To obtain a challenging position that will fully utilize my education and experience to benefit the organization while providing personal career growth.

KEY COMPETENCIES AND SKILLS

Experience in developing, attaining and meeting customer sales objectives

Strong analytic and problem solving skills, experience in decision-making, organization and analysis of information

Expertise in selling all products and service offered, along with handling all administrative aspects of the sale

The ability to manage multiple, overlapping high priority tasks in a fast paced environment

Strong work ethic, self-directed, self-motivated and customer service skills

RELEVANT PROFESSIONAL EXPERIENCE

Wells Fargo, Phenix City, AL

Personal Banker & Business Advocate 03/2014 - Present

Ability to navigate multiple computer systems, applications and utilize search tools to find information

Basic Microsoft Office skills

Experience interacting positively with unsatisfied customers

Good communication skills including speaking clearly, succinctly and accurately while using a pleasant tone and common conversational courtesies.

Experience in retail sales or the financial services industry

Experience achieving individual and team goals

SAFE registration

Individuals in Loan Originator (LO)

Excellent verbal, written, and interpersonal communication skills

Effective organizational, multi-tasking and prioritizing skills

Experience meeting sales goals, including credit products and partner referrals

Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues

High motivation with ability to successfully meet individual and team goals

Ability to work independently without supervision

Basic Microsoft Office (Word, Excel and Outlook) skills

An experience business advocate

Basic knowledge and understanding of retail and/or small business products and strategies

Customer Sales & Service Representative 03/2013 - 03/2014

Handled cash such as preparing deposits or handling store revenue

Basic Microsoft Office skills

Good communication skills including speaking clearly, succinctly and accurately while using a pleasant tone and common conversational courtesies

Assessed and met the needs of customers

Achieved individual and team goals

Resolved customer problems

Worked in a team environment

Gained sales experience and met sales goals

Macy’s, Sales Associate and Credit Card Consultant, Columbus, GA 06/2004 – 09/2021

Handle all administrative aspects of the sale

Process credit card applications for the company

Meet Store and individual sales goals

Take inventory and examine merchandise to identify items to be reordered or replenished

Wellpoint/Blue Cross and Blue Shield, Columbus, GA

Claims Specialist III/Adjuster 06/2004 – 10/2012

Established relationships with new customers by adjusting their claims.

Maintained the database system.

Responsible for Document Direct Reports and working customer aging streamline report.

Effectively carried out relevant paperwork and control the Nadf and Nadj report.

Kept management daily updated with record of sales and paying claims from performance guarantee groups.

Effectively created and closed com logs of paying and denying

Maintained familiarity with all the different claims

Kept updated information on job aid, changing of edits, benefit program and system issues

Computer Operator 01/2004 – 05/2004

Handled all Stratus Operations

Monitored z/os Mainframe Environment to include entire mainframe system and console message

Determined schedules and priorities

Responsible for the operation and maintenance of embossing machine as well as inventory management

Escalated any problems to the Ops Analyst or to Technical Support as directed by the Ops Analyst

Called application programmers for job abends and handled job restarts as directed by Ops Analyst

Monitored Silo and handled any related request- loaded or ejected tapes as needed

Clerical Associate II 03/1996 – 06/2004

Responsible for the correcting routing of all mail received at BCBSGA

Accountable for indexing claims to the appropriate queues

Liable for working all the priority claims in different units

Knowledge of all different images

EDUCATION

Bachelor of Science Computer Science, Columbus State University, 12/2006

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