Customer Service Support Specialist
Resume:
Karen Thomas
Administrative/Customer Support Specialist
Profile
************@*****.*** • 914-***-****
https://www.linkedin.com/in/Karen-thomas-9049681b3 • Atlanta, Georgia 30344
Summary
Highly dedicated professional with strong aptitude for community relations, relationship building and project management with diverse clients.
Qualifications Summary
● Astute at streamlining organizational operations by managing wide range of administrative tasks.
● Adept at coordinating multiple programs / events and delivering exceptional support to executives.
● Creative problem-solver with efficiency for strengthening and maintaining strong community relationships.
● Proven ability to leverage customer service and administrative skills to outperform across hybrid working environments.
● Articulate communicator with exceptional interpersonal, multitasking, and quick-learning skills. Career Experience
Wartburg Adult Care Community, Mount Vernon, NY
Tenant Service Coordinator and Site Manager (2020 – 2021)
● Managed affordable housing facility by providing customer service as an advocate for identifying necessary resources and ensuring building safety standards.
● Performed apartment inspections and resolved conflicts and violations.
● Administered full spectrum of work order requests for residents.
● Oversaw Feeding America Program for residents of affordable housing facility. Key Contributions:
Planned and executed implementation of programs for residents in health, education, arts / crafts and exercise.
Processed new resident applications, lease renewals and move in/out process. Development Coordinator / Community Relations and Volunteer Manager (2019 – 2021)
● Established partnerships with community members and organizations, while coordinating events / fundraising activities.
● Supervised all facets of recruitment, hiring, placement, and supervision process for volunteers, including high schools and colleges, churches, organizations and individuals and coordinating logistics for rental of campus facilities.
Key Contributions:
Oversaw Development Office budget, marketing, supplies and promotional inventory for streamlining organizational operations.
Strengthened relations with donors and managed Raiser’s Edge database
Augmented revenue / increased campus rental up to 50% by renting campus facilities to groups for events / conferences.
Served as liaison to the Mayor(s) of Mt. Vernon and Westchester County officials.
Ensured operational and contract cost savings by liaising with community volunteers, partnering with local high school and college students by allowing them to complete clinicals, provide assistance to nurses, work with rehabilitation programs, music therapy and pastoral services. Executive Assistant to the President and Community Liaison (2001 – 2019) Page 2 2
● Delivered quality administrative support and oversaw operations for foundation president and board of directors.
● Prepared and delivered newsletters, brochures and special reports for executive board meetings. Coordinated logistics for special meetings, events and projects, while leading special fundraising events.
● Arranged executive travel and managed department budget efficiently. Key Contributions:
Improved community outreach by representing organization at community events Additional Experience
● Administrative Secretary to Vice President of Development, Clark College
● Administrative Support / Graphics Specialist, IBM Corporation
● Administrative Public Affairs Assistant, Federal National Mortgage Association
● CAU-TV (WCLK-FM) Administrative Assistant/Assignment Manager, Clark Atlanta University Education
Office Administration
Clark Atlanta University, Atlanta, GA
Associate of Applied Science in Business Management Westchester Community College, Valhalla, NY
Awards
● Community Service Award, Mt. Vernon Chamber of Commerce (December 7, 2015 was declared Karen Thomas Day in Westchester County, New York)
● Empire Who’s Who Among Executives and Professional Women
● Outstanding Young Women of America
● United Negro College Fund Distinguished Service Awards
● Wartburg Leadership Community Service Award
● American Cancer Society, Relay for Life Team Captain
● Atlanta Olympic Broadcasting
Organizations
● American Cancer Society, Relay for Life
● Board Secretary, Kiwanis International of Mount Vernon, NY
● City of Mount Vernon, NY Mayor’s Senior Advisory Board
● Vice President, Mount Vernon, NY Chamber of Commerce
● Inspector, Westchester County Board of Elections
● Memberships with the Literacy Volunteers of Mt Vernon Public Library, NAACP, the International Association of Administrative Professionals and the Association of Development Officers, Notary, NY State
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