Customer Service Administrative Assistant

Raveena Chaudhary

Email- *******.*********@***.** 782-***-****

LinkedIn : linkedin.com/in/raveena-chaudhary-165ab018a PROFILE

• Highly organized and detail-oriented administrative professional with strong experience in customer service, frontline support, information management, and clerical coordination

• Supported senior leadership at J.D. Irving, Limited with calendar management, document preparation, internal reports, and confidential correspondence

• Delivered high-quality written communications, public-facing assistance, and stakeholder support, demonstrating advanced verbal and written communication skills

• Experienced in handling sensitive documentation, maintaining database records, and ensuring the security and confidentiality of information

• Skilled at managing high-volume environments, responding to inquiries, coordinating logistics for special events, and adapting quickly to evolving tasks

• Adept at collaborating with diverse teams, government agencies, community members, and internal stakeholders in dynamic environments

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access), CRM systems, SAP Ariba, HubSpot, and database management tools

EDUCATION

Corporate Residency MBA 2021

Dalhousie University, Halifax, Nova Scotia

Bachelor of Education

B.R College of Education, Chaudhary Ranbir Singh University (Jind), India 2018 B.A Honours in English Literature

Miranda House College, University of Delhi, India 2016

• Finished in the top 10% of my class upon graduation WORK EXPERIENCE

Omkar Social Welfare Trust, India October 2024- April 2025 Administrative Assistant (Volunteer)

• Acted as first point of contact for community members, responding to inquiries and providing information on services and programs

• Provided administrative support including maintaining files, scheduling meetings, preparing reports, and managing internal communications

• Handled sensitive financial records and created accurate documentation for reporting purposes

• Supported logistics for events, coordinated volunteer task tracking, and liaised with stakeholders to ensure timely service delivery

• Assisted in monitoring safety protocols during community events, coordinating with local authorities as needed

J.D. Irving, Limited, Canada June 2022- October 2024 Business Analyst

• Provided executive-level administrative support including scheduling, internal communications, meeting coordination, and document drafting

• Managed confidential data, operational reports, and internal stakeholder correspondence

• Supported cross-departmental communication, maintained SAP records, and submitted HR action forms and expense approvals

• Participated in tracking departmental submissions, monthly reports, and project documentation using SharePoint and internal databases

• Assisted in onboarding new employees by preparing orientation materials and facilitating access to internal systems

• Monitored project activities and supported incident tracking processes within a shared database Deloitte Management Services LP, Canada July 2021- April 2022 Marketing Support Coordinator

• Handled event logistics, stakeholder communications, calendar coordination, and high-level scheduling for business forums

• Managed confidential correspondence, internal announcements, and client communications

• Communicated directly with clients and external parties, ensuring prompt responses to inquiries and seamless information flow

• Provided backup support for internal operations, offering assistance across administrative functions as needed

• Coordinated with security personnel during client events to ensure safety protocols were followed

• Drafted and edited internal and external communications and coordinated distribution processes

• Maintained strong stakeholder relationships, ensuring seamless delivery of strategic programs and forums in a fast-paced environment

• Advised senior leadership on various sponsorship opportunities and their feasibility

• Supported a client event with an audience of over 100 people leading to $ 200,000 in revenue Common Good Solutions CIC, Halifax, Canada January 2020- April 2021 Conference Coordinator & Administrative Assistant

• Delivered reports and schedules, coordinated meetings and follow-ups with senior leaders and external stakeholders

• Coordinated international conferences and attendees, travel arrangements and procurement while managing tight deadlines

• Managed national and international stakeholder relationships, showcasing effective communication and diplomacy skills

• Attended internal guests as well as government officials and updated them about the progress with respect to the conference- Social Enterprise World Forum

• Assisted with documentation and reporting related to the online training provided to learners and gave suggestions for improvement

• Created a feedback mechanism for learners to provide feedback anonymously

• Conducted sensitive and confidential feedback interviews by patiently listening to the feedback provided by diverse people and providing suggestions for improvement of programs Samagra Shiksha Abhiyaan, Delhi, India February 2019-May 2019

(Ministry of Human Resource Development project, India) Administrative Staff member

• Supported office operations, scheduled appointments, and maintained communication with internal staff and the public

• Prepared official documentation and maintained filing systems, upholding data confidentiality

• Delivered exceptional frontline support and resolved inquiries related to daily academic and administrative services

• Organized class-related administrative materials and assisted in managing daily operations

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