Customer Service A Team
Resume:
Maurche Yarber
Contact Information:
Email: **********@*****.*** Phone: (832) 888- 0870 Professional Objective:
To obtain a position that utilizes my experience and interpersonal customer relation and managerial skills in a professional setting
Summary of Qualifications
•Proficiency in all Microsoft Office applications, including Microsoft Word, Excel and Power Point
•Self-starter, detail and goal oriented, punctual, reliable, extremely outgoing with a positive attitude
•Able to proficiently work independently and/or with a team to meet company’s goals and quotas
•Possess superior customer service skills telephonically and in-person
•9 years customer service experience
Professional Experience
Progressive Insurance
( 1/2024- Current) Houston, TX
Claims Account Processor
•Provided clients with regular updates and detailed reports on the status of their claims, ensuring transparency and effective communication.
•Analyzed claim data and trends, developing strategic insights improving claims management processes by 10%.
•Documented claims effectively and accurately while interviewing witnesses and experts.
•Build trust with claimants to ensure claims are being handled ethically.
•Upheld quality of company reputation by omitting risks, resolving disputes and eliminating hassle by focusing on proper documentation.
•Managed a portfolio of high-value insurance claims, ensuring timely and accurate processing to meet client expectations.
(8/2017 – 10/2022)
Claims Specialist – GEICO, Katy, Texas
•Perform detailed investigations, claim audits, and telephone interviews to research claims.
•Follow and maintain claims management guidelines.
•Provide updates on customer problems and safety or policy violations.
•Maintain documentation of claim and claim denial, and report on pending claims and findings to the Claims Manager.
•Exercise proper time management to effective work claims to completion and closure.
•Perform and surpass daily and monthly metrics measuring department goals.
(11/2014 – 1/2016)
Dental Receptionist – Charm Dental Richmond, Richmond, TX
•Greeted 40+ patients and customers warmly
•Check Patients in and out
•Schedule and reschedule appointments
•Obtained and verified insurance information
•Collect payments and copays
•Kept records of each patient, follow up and treatments
(6/2012– 09/2014)
Customer Service Representative – General Dynamics Information Technology, Houston, TX
•Maintain all record-keeping procedures without errors and completed administrative tasks
•Responsible for document production, data entry and phone coverage
•Follow up with customers to discuss and ensure customer satisfaction from previous
•Assist customers calling in inquiring about health coverage for themselves and/or family members
•Go over premiums, discounts, and next steps regarding health coverage
( 10/2010 – 4/2011)
Cashier – Walmart, Cypress, TX
•Handled money and customer concerns
•Adapted to various situations handling customer concerns
•Always maintained a professional and cheerful demeanor
•Able to assist in various other parts of the store, such as stocking and rearrangement
•Checked out customers in a timely fashion
Technical Skills
Computer Proficient: MS Office Suite (Excel, Word, PowerPoint, and Outlook) 65 WPM
Education
Prairie View A&M University – 8/2010- 5/2012
Houston Community College – 8/2012 – 4/2013
State Auto Insurance Licenses
Texas, Oklahoma, New Mexico, Wyoming, Louisiana
Professional References
•Ernestina Lopez
General Dynamics
Supervisor
•Jasmine Wilson
GEICO
Claims Supervisor
Personal References
•Justin Warren
(713) 242- 9479
•Paula Cobb
(832) 887- 9012
Contact this candidate