Customer Service Specialist
Resume:
Kim S. Hounshell
*************@*****.***
Professional Summary:
With many years of experience in customer service I have developed an empathic and knowledgeable sense of people’s needs. I am hoping to extend my work history well into retirement, so I would like to find a remote position that removes the need for a commute each day. But I love interacting with people so I am willing to work in person also.
I am looking to utilize my special talents and experience to move in a new direction in my career. I feel confident in my abilities to be a representative with a voice that can project well and help people complete tasks. I have done a significant amount of training people in the customer service field and get satisfaction when they are able to complete a task on their own. I also am highly motivated and self-regulated which I find makes me extremely well suited for Remote work environments.
I have a very distinctive voice with a clear and easy manner that is appealing to many of the customers I have worked with over my career as a customer service specialist. I am able to connect with my customers in a personal and professional way that has served my employers with great financial gain and given them a highly regarded reputation
Experience:
Activator Methods International, LTD- Phoenix, AZ 602-***-****
March 2011 to May 2025
Industry: Chiropractic Adjusting tool manufacture and sales. Educational programs in person and online for the Activator Methods Adjusting Technique.
Lead Customer Service Specialist
I have been instrumental in the success of our Customer Service Department with my professional assistance of each customer, the timely reconciliation of problems and the ability to soften the impact of difficult procedures and policies of the company.
I created an entire process of record keeping to follow the progress of each attendee and to get the educational credit hours to them that we provide thru Palmer Chiropractic College. My excel spreadsheet is the complete record of all of our attendees CE records.
Before 2020 we did all of our courses at in person seminars. We created a new process to provide all documentation of continuing education credit hours. As a team effort with several co-workers we eliminated paper from our system to paperless.
Take all incoming calls and process orders or answer questions about products and seminars. Warranty issues or troubleshoot products. Assist other representatives with policy and procedures they must follow.
PJH Brands - Scottsdale, AZ- 480-***-****
June 2005 to November 2010
Industry: Automotive and Motorcycle paints and lubricants and Race Track traction compounds.
Customer Service Manager and Sales Support
chievements: In 2007 due to financial issues the company made large layoffs, and while I stayed, I took on extra responsibility for not only customer service but for the international hazmat transportation documentation required. This was very cost saving to the company while they tried to regain financial stability.
Certifications:
Excel Essential Training :Excel 2013 EssentialTraining_CertificateOfCompletion.pdf
Grant Cardone Sales Training:
Grant Cardone-Certificate-Basic.pdf, Grant Cardone-Certificate-Intermediate.pdf
Skilled in: Microsoft Office, QuickBooks.
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