Customer Success Manager

Cody Sprecken Ex AWS Ex New Relic AWS Cloud Certified Solutions Architect

206-***-**** ***********@*****.*** www.linkedin.com/in/cloudcody EXPERIENCE:

Cloud evangelist and technology enthusiast driven by disruptive customer innovation. Supports digital transformation objectives leveraging technical business acumen to facilitate consumption planning and adoption acceleration by owning full sales cycle motions, driving strategic cross-channel oversight and technical specialist deployments. Servicing enterprise, mid-market and startup customer cloud migrations, product adoption, application modernization, and deployment lifecycle targets, respectively. New Relic Inc 08/22 – Present

Senior Customer Success Manager – Enterprise, Strategic 50 Accounts Seattle, WA

● Identified and capitalized on expansion opportunities, full sales cycle motions, achieving 40% growth in CRR YoY

● Oversee successful delivery of projects, focusing on value realization against business objectives, SLAs, and KPIs

● Develop Customer Success Plans and identify key metrics to measure adoption, success, satisfaction and use-cases

● Drive stakeholder management and SDLC timelines with deliverables around development/product requirements

● Advocate customer needs by working with internal product and engineering teams for product enhancements

● Provide value through QBRs, best practice sessions, TAM office hours, and TCO and ROI analysis

● Supervise account health, adoption and consumption; develop workstreams, define objectives, deliver outcomes

● Train customers to troubleshoot real-time performance issues driving remediation objectives and workstreams

● Ensure account issues are resolved quickly and engaging with Technical Support, Sales, and Engineering teams Amazon Business 04/21 – 08/22

Customer Success Manager, Solutions Architect – Enterprise, ISV Partner Accounts Seattle, WA

● Covered AWS Marketplace + Partner solutions; designed, delivered and scaled ISV services & programs internally

● Engaged Partner reps on account planning, meetings, demos, SOWs, PoCs and related customer deliverables

● Acted as the primary point of contact for vendor issues, questions, requests, escalations, and concerns

● Decreased churn rate by 75% by delivering product trainings, workshops, Deep Dives, and Immersion Days

● Worked closely with Practice Leaders, AWS Partners, and SMEs to develop and deliver complex solutions

● Managed client documents, SOWs, Change Orders, and NDAs, liaising with legal, procurement and finance Amazon Web Services 08/17 – 04/21

Customer Success Manager, Strategic Account Manager, AWS Certified SA – Enterprise, Strategic, Startup Seattle, WA

● Supported Enterprise MMT Startup accounts driving consumption and workload adoption $50m-100m ARR

● Specialized in GTM partner alliances, PoC PoV programs, SoW services, technical support and deliverable targets

● Identified and implemented cross-channel campaigns, co-selling motions utilizing product and partner teams

● Designed monthly and quarterly campaigns leveraging hundreds of AWS product team and funding services

● Drove discovery and scope motions - TCO, ROI and right-sizing net-new workloads and cloud transformative deals

● Led technical sales transformation of customer legacy technology stacks to hybrid, cloud, PaaS, IaaS and SaaS

● Thought leadership on cloud app modernization, DevOps, CI/CD, microservices architecture, AI-ML, and Big Data

● Delivered Level 100-200 architectural discussions designed to drive engagement and cloud services adoption

● Built strategic relationships across C-suite, DevOps, SREs and IT management individuals across accounts Sterling InfoSystems - TalentWise 09/14 – 03/17

Customer Success Manager- Enterprise Account Manager Seattle, WA

● Increased client retention rates from 75% to 95% utilizing channel partner alliances

● Renewed $1.6M ARR across account management

● Drove strategy, management, and delivery for contract negotiations and pricing initiatives

● Developed cross-selling motions utilizing product, program and partner teams

● Trained and scaled strategic partnership motions across organization with peers Paychex 05/13 – 05/14

HCM Consultant, Strategic Account Manager, Territory Seattle, WA

● Identified client needs to recommend internal/external resources, education, and solutions for business challenges

● Exceeded quarterly attainment > 110% every quarter

● Full sales cycle motions prospecting, driving net-new contracts and sale pipeline management Wimmer Roofing and Exteriors 04/11 – 05/13

Business Development, Commercial Insurance Accounts Denver, CO

● Managed $1.3M portfolio - roof repairs, roof replacement, siding, gutters and replacement windows

● Identified, qualified and closed net- new and existing business;“trusted” advisor partnership with clients

● Understand client business issues, formulated strategy, solutions, and development of custom solutions

● Collaborated with industry partners, installers, etc. for timely implementation

● Created presentations, solutions, and proposals that sell roofing engagements, resulting in increase Rev$

● Maintained sales pipeline, provided accurate forecasts to leadership, account plans and customer references SKILLS and TECHNICAL ACUMEN:

Certifications: AWS Solutions Architect, Certified Migration Expert (CME) for CloudEndure Business: Go-to-Market Strategy, IT Strategy, Cloud Sales Specialist, Technical Requirements, Digital Transformation Technology: Public & Hybrid Cloud, AWS products, Migrations, AI/ML, Data Analytics, Containers, CI/CD, DevOps, Observability Tools Leadership: Football Coach - 5 years & Full Time 2-Year Church Missionary Service - Toronto, ON Additional Skills: Enterprise Cloud Strategy · Application Migration · Application Modernization · Executive Relationships · Observability Tools - Application Performance Monitoring · Technical Presentations · Technical Enablement · Technical Adoption - Cloud Consumption Customer Requirements · Onsite Client Visits · Partner Program Management · DevOps · SDLC CI/CD - Strategic Partnerships · Business Metrics · Presentations · Delivery Of Projects · Amazon Web Services (AWS) · Azure Cloud · Google Cloud GCP · Technical Account Management · Customer Success Management · Customer Relationship Management (CRM) · Customer Retention · Customer Engagement Key Performance Indicators · Analytical Skills · ROI Analysis · TCO Analysis · IT Escalation · Renewal Process · Cross-Selling · Strategic Thinking Thought Leadership · Business Relationship Management · IT Consulting · MSP & ISV Partner Channel Alliances · Partner Program Management · Enterprise Account Management · Partner Relationship Management · Partner Development Cloud Security · Cloud Storage Cloud Adoption Frameworks · Hyrbid Cloud Infrastructure · Cloud Cost Optimization · Containerization Architecture · Amazon EKS Kubernetes Docker · AI-ML Adoption · Cross-Channel Collaboration · Full Sales Cycle Management · Digital Transformation Strategy Database Migration · Data Analytics · Data Lake · Data Warehouse · Data Storage Technologies · SaaS PaaS IaaS Enterprise Sales · DevOps Automation Tools · Technical Sales Specialist · Go-to-Market Strategy · Revenue Pipeline Forecasting · Cloud Sales Specialist · Sales Engineer

EDUCATION:

Brigham Young University – Provo, UT 2004 - 2008

BA Communications, Business Minor

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