Direct Support Mental Health

Toni Koonce

Direct Support Professional

Pittsburgh, 15216, 412-***-****, ************@******.***

Professional summary

Direct Support Professional with over 8 years of experience in health education and patient advocacy, committed to fostering independence and enhancing client well-being. Demonstrates empathy and effective problem-solving skills, ensuring seamless care delivery through collaboration with healthcare teams. Dedicated to creating a supportive environment that encourages personal growth and positive outcomes.

Employment history

Mental Health Aide, Mar 2025 - Present

Pittsburgh Mercy, Pittsburgh

Residential & Office Cleaner, Apr 2024 - Present

Magic Lux, Pittsburgh

Direct Care, Oct 2021 - Nov 2023

Right of Passage, Richmond

• Assist clients with daily activities, fostering independence and enhancing quality of life.

• Develop personalized care plans, achieving improved client satisfaction and well-being.

• Collaborate with healthcare teams to address client needs, ensuring seamless care delivery.

• Monitor client progress, identifying and resolving issues promptly for optimal outcomes. Home Health Care, Mar 2017 - Dec 2020

Excel Companion Care, Pittsburgh

• Provided compassionate care to home-bound patients, enhancing their quality of life with daily support.

• Collaborated with healthcare professionals, ensuring seamless coordination of patient care plans.

• Implemented personalized care strategies, leading to significant improvements in patient satisfaction.

• Monitored patient health metrics, identifying and addressing potential health issues proactively.

• Streamlined care processes, resulting in measurable improvements in service delivery efficiency. Skills

Time Management, Empathy, Patient Advocacy, Health Education, Problem Solving, Healthcare Compliance. Languages

English (Native).

Provided compassionate care to patients, fostering a supportive environment that encouraged recovery and improved patient morale.

Collaborated with interdisciplinary teams to ensure seamless communication, resulting in coordinated care and better patient experiences.

Facilitated therapeutic activities, enhancing patient engagement and promoting emotional well-being. Documented patient progress meticulously, ensuring accurate records for informed treatment adjustments. Assessed patient needs through comprehensive evaluations, ensuring tailored interventions and marked progress in mental health outcomes.

Maintain high sanitation standards, ensuring a safe environment for all visitors. Introduce effective cleaning methods, enhancing cleanliness and reducing health risks. Promote teamwork among staff, boosting morale and commitment to hygiene. Implement efficient cleaning protocols, improving hygiene in residential and office spaces.

Contact this candidate