Project Manager Customer Service
Resume:
Michele L McCartney
Shoreline, WA 98133
*************@*******.***
CAREER OBJECTIVE
Seeking a challenging and dynamic environment where I may continue to learn, use my leadership skills and be a vital and useful part of my team in creating success for all assignments inclusive to my community, clients and company goals
EXPERIENCE
Seasoned professional with high level experience in managing customers and developing effective management tools to create exceptional results. Experience includes customer service, operations, small projects management, customer relations development, legal and fiscal compliance, innovative thinking and change implementation
EMPLOYMENT HISTORY
Home Depot, Merchandiser 6/24-5/25
Ensures products are effectively displayed and stocked in retail stores, aiming to optimize sales and customer experience while working under the guidance and behalf of contracted vendors to ensure proper execution of design and displays
Galaxy Electric & Solar, Office Manager 11/23-6/24
Provide administrative support and customer service for small electrical and solar energy company. Duties included but not limited to front desk management, manage and update tax codes by jurisdiction, assist and route incoming calls, prepare weekly progress summaries for active projects through duration of project, light A/R. A/P
North Point Recovery, Front Desk Support 06/23-08/23 Great visitors, manage and route phone calls, schedule appointments, maintain attendance calendars, direct phone calls for counselors and recovery team, submit end of day activities reports
The Jones Payne Group/Osborn Architects 09/22-12/22
Support office, administrative and executive staff; including but not limited to front desk assignments, mail distribution, manage overall office appearance, maintain a welcoming environment for clients, visitors and vendors; set up prepare and track change orders for approval, assist teams as needed in meeting deadlines and general business assignments
Various: Office Administration
Temporary Short-term Assignments, Family Leave Coverage 02/21-9/22
RW Anderson Homes, Project Manager/Asst PM 06/20-9/20
Full-service Project Manager and Assistant Manager roles, worked on 1750 sq ft new home construction with challenging site conditions and nervous homeowner. Challenges were working within Covid constraints, delays and assuring homeowner as each phase progressed
Schultz Miller Inc, Asst Project Manager/Engineer 10/18-9/19
Hired under Sr Project Manager a 10K SF 1.8m remodel on Lake Washington. This project required constant management of change orders, with the scope work involving continual changing priorities and decisions; project was completed on time and within the budget expectations via constant communication and follow up documentation. Challenges were managing homeowners, hitting deadlines, schedule and labor management, project financial management with ongoing project revisions and change orders along with office administration responsibilities, providing invaluable support in various roles across diverse industries. Her adaptability and commitment were evident transitioning between short-term assignments and long-term projects, ability to manage complex administrative duties, coupled with her experience in project management, allowed her to contribute significantly to the success of each organization she worked with.
Bosa Development Inc, WA & CA Warranty Services Manager 5/15-7/18
Worked closely with the construction and development team in ensuring projects met company schedule and quality assurance goals. Team warranty manager and homeowner representative from pre-purchase orientation through project warranty term; conflict resolution liaison between homeowners, construction, and company head office to secure the best favorable outcome
CWD Group, Client Services Representative 8/14-5/15
Providing management and homeowners support to include research, troubleshooting and assisting with HOA correspondence including research assignment sfor upcoming association meetings; ongoing interface between management, accounting and homeowners
Marquiss Company, Business Manager, Project Manager 10/13 – 8/14
Full charge business management & small project management, assisted in managing midsize tenant improvement project; Included working with homeowners, project managers and field employees; systems management, fiscal management and accountability for all business and project related accounts
Karlstrom & Associates, Business Manager P/T 2/13 – 10/13
Full charge bookkeeper and business manager; provide ongoing assistance for owner and project managers; HR, office, and systems management; creation and implementation of new cost accounting system and chart of accounts for tracking and projecting project and business income and expenses
Carlisle Classic Homes, Office Administrator 2/11 – 2/13
Responsible for keeping a busy construction office running smoothly while maintaining excellent audit trails for all operations including bookkeeping, HR, customer invoicing, job costing, income projections, manage internal companywide safety program, subcontractor and customer contracts
Odyssey Builders Inc, General Manager/Executive 1997 - 2011
Duties included but not limited to, assisting with the development and execution of construction agreements, provide support to business owner/business partner and project managers; HR, vendor, subcontractor and customer relations management; legal compliance, accounting, job costing, safety, project management, year-end reviews and full scope financial management of company and projects
EDUCATION
University of Washington Bachelor's Degree: Communications
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