Senior SaaS Implementation Manager
Resume:
Jamel Cash
️ *************@*****.***
Salt Lake City, UT
www.linkedin.com/in/jamelcash
PROFESSIONAL SUMMARY
Versatile Senior Implementation Manager with 10+ years of client engagement in sales and over 3 years of experience leading onboarding and system integration for SMB to enterprise clients in B2B SaaS. Combines a consultative sales background with deep technical knowledge to manage complex implementations, drive adoption, and ensure long-term customer success. Adept at bridging the gap between client needs and product capabilities through strategic project oversight, clear communication, and hands-on solutions consulting. Proficient in web technologies and APIs, with a proven ability to juggle priorities and deliver innovative, customer-focused outcomes. SKILLS
● Microsoft Office: Word, Excel,
Powerpoint
● Google Apps: Doc, Sheets, Slides,
Calendar
● CRM / PM tools: Salesforce,
Monday, Asana, RocketLane, Jira,
Notion
● Communication tools: Gmail,
Outlook, Slack, Teams, Mixmax
● Multiple HRIS systems: Rippling,
Workday, Gusto, BambooHR,
ADP, TriNet, Justworks, Paylocity
● API integrations
● Flexible, adaptive, and resilient
● Strong communication and
listening
● Ambitious, proactive, self-starter
● Automated and Manual
Procedures
● Timely Project Completion
● Managing Multiple Projects
● Collaboration Software
● Fast-paced startup environment
EDUCATION
University of Utah
Salt Lake City, UT
Bachelor of Science
Exercise Sports Science
CERTIFICATION
Health & Life Insurance License
WORK HISTORY
Carta Senior Implementation Manager
Oct 2021 - Oct 2024
●Oversee the entire onboarding process of a rotating portfolio of 30-40 customers, from contract close through the completion of their implementation SMB to Enterprise.
●Collaborate with internal stakeholders to deliver high-quality migration services aligned with market needs and competitive requirements.
●Serve as the trusted advisor and lead point of contact for customers throughout the implementation phase, tracking progress towards and holding customers accountable to key milestones to ensure successful and timely launches
●Partner with Account Executives, Success Managers to support customers in building out end to end workflows that align with technical best practices.
●Establish aggressive timelines and develop creative solutions when confronted with critical project risks and deadlines.
●Strong troubleshooting and problem solving skills with a continuous desire to improve technical acumen
●Onboarded over 700 companies to our compensation software and contributed to over 4.2 million dollars in contracts.
●Top performer and awarded/promoted by management in 22’ & 23’ GoHealth Onboarding Trainer & Sales Manager
Jan 2017 - Oct 2020
●Developed and led group training courses to align with corporate sales and service goals.
●Developed lesson plans, instructional materials and written practice tests for insurance carriers and AHIP training courses.
●Lead training classrooms of 30+ students every month & 1000% increase in department size over 3 months.
●Worked in varying capacities selling and marketing business to consumer insurance products.
●Recognized by peers for focusing on high conversion and efficiency. TruHearing Account Manager
Apr 2014 - Dec 2017
●Coordinate and manage new clients benefits
●Determined needs, delivered solutions, and overcame objections through consultative selling skills.
●Train and give clients resources on how to utilize their new benefits.
●Ability to effectively research customer complaints and be open to providing solutions to problems.
●Top 10% performer year over year: Conversion & Customer Satisfaction
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